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by Mary Salgado

Updated:

Feb 15, 2024

The 7 Reasons Why Insurance Agents Need Appointment Setters

Discover why insurance agents benefit from appointment setters. Boost sales, save time, and enhance client engagement.

by Mary Salgado

Updated:

Feb 15, 2024

Top 10 Appointment-Setting Service Call Centers

by Mary Salgado

Updated:

Jan 15, 2024

Top 10 Appointment-Setting Service Call Centers

Explore our guide on the Top 10 Call Centers for effective appointment setting, balancing quality service with cost efficiency.

by Mary Salgado

Updated:

Jan 15, 2024

What Is Appointment Setting: A Complete Guide

by Mary Salgado

Updated:

Jan 10, 2024

What Is Appointment Setting: A Complete Guide

Embark on a journey through the world of appointment setting, where our team at Hit Rate Solutions unravels its significance, methodologies, and the pivotal role it plays in steering business growth.

by Mary Salgado

Updated:

Jan 10, 2024

Tips For Choosing the Right Call Center For Your Business

by Mary Salgado

Updated:

Aug 30, 2023

8 Factors to Consider When Choosing a Call Center Service for Your Business

Reaching your customers is one of the most important parts of any business. For some businesses it can be quite difficult to balance scaling the business with customer service type upkeep.

by Mary Salgado

Updated:

Aug 30, 2023

importance of call center services in real estate industry

by Mary Salgado

Updated:

Aug 22, 2023

The Importance of Call Center Services in Real Estate Industry

Why does real estate require call center services? Discover the benefits of a call center for real estate brokers, as well as what services are provided, how much they charge, and more!

by Mary Salgado

Updated:

Aug 22, 2023

The Benefits of Telephone Answering Services for Your Business

by Mary Salgado

Updated:

Aug 1, 2023

The Benefits of Telephone Answering Services for Your Business

You never know when you will miss an important opportunity or lose a customer due to an unanswered or missed call. Whether it’s an existing customer calling you or a potential one, you lose out on making a good impression.

by Mary Salgado

Updated:

Aug 1, 2023

Business Process Outsourcing Based in the Philippines

by Mary Salgado

Updated:

Jun 29, 2023

10 Reasons to Outsource Your Customer Service to the Philippines

For many years, the Philippines has been known as being one of the top BPO service providers worldwide. Until now, both global and local businesses have considered this country due to the fact that it has the capacity to provide top notch support – this is why call center outsourcing Philippines is so popular.

by Mary Salgado

Updated:

Jun 29, 2023

benefits of ai in call centers

by Mary Salgado

Updated:

Jun 29, 2023

The Pros and Cons of AI in Customer Support Services

Boost customer satisfaction with efficient inbound call handling and professional call management. In-house or outsourced, our blog has the answers.

by Mary Salgado

Updated:

Jun 29, 2023

by Mary Salgado

Updated:

Jun 28, 2023

How to Efficiently Handle Incoming Calls for Your Business

Revolutionize your customer service with efficient inbound call handling! Discover the importance of professional call management and how it can boost customer satisfaction.

by Mary Salgado

Updated:

Jun 28, 2023

can call centers agents really be experts in my business

by Mary Salgado

Updated:

May 30, 2023

Can Call Centers Agents Really Be Experts in My Business Area?

Discover how call center agents can help your business grow with their expertise and knowledge. Learn what it takes for them to become experts in every area!

by Mary Salgado

Updated:

May 30, 2023

benefits of call center services for startups

by Mary Salgado

Updated:

May 29, 2023

The Benefits of Call Center Services for Startups: Why Outsourcing Makes Sense

Outsourcing call center brings unique benefits to startups. Find out why it's a smart move and how Hit Rate Solutions helps small businesses grow!

by Mary Salgado

Updated:

May 29, 2023

BPO vs Call Centers

by Mary Salgado

Updated:

Apr 24, 2023

What Is the Difference Between BPO and Call Center: Understanding the Key Differences and Advantages

This article covers the differences between BPO and traditional call centers. Read on to learn how BPO call centers can help improve the efficiency, scalability, and cost savings of your business.

by Mary Salgado

Updated:

Apr 24, 2023

answering services vs call center services

by Mary Salgado

Updated:

Apr 21, 2023

Answering Services vs. Call Center Services: Which Is Right for Your Business?

This article explains the differences between an answering service and a call center, and provides guidance on choosing the right option for you based on your needs and budget.

by Mary Salgado

Updated:

Apr 21, 2023

Call Center Technology Trends for 2023

by Mary Salgado

Updated:

Apr 21, 2023

Call Center Technology: The Future of Customer Service and Communication

Discover the latest call center tech for better customer service, streamlined operations, and increased productivity. Stay ahead with this guide.

by Mary Salgado

Updated:

Apr 21, 2023

Improve customer experience strategy

by Mary Salgado

Updated:

Mar 22, 2023

A Complete Insight Into a Customer Experience Strategy

Today, customers lay a greater emphasis on their experience when making a purchase. According to a survey by Gartner, over two-thirds of businesses consider customer service a vital factor when competing in their industry.

by Mary Salgado

Updated:

Mar 22, 2023

Everything You Should Know About Customer Retention | Hit Rate Solutions

by Mary Salgado

Updated:

Mar 21, 2023

Customer Retention: All You Should Know

Learn about customer retention & how a call center like Hit Rate Solutions can help improve your customer retention rate and grow your following of customers.

by Mary Salgado

Updated:

Mar 21, 2023

Customer Service

by Mary Salgado

Updated:

Jan 13, 2023

Customer Service Voice: Why Is the Tone Important in Customer Service and How to Improve It

The business world is very competitive, and providing excellent customer service can’t be stressed enough. The tone of voice plays a crucial role and can demonstrate your empathy, expertise, or any attribute you would like to project to your customers, and that will set you apart from the competition.

by Mary Salgado

Updated:

Jan 13, 2023

7 Rules For Customer Service

by Mary Salgado

Updated:

Jan 11, 2023

Customer Service Rules: All You Need to Know

See how Hit Rate Solutions can help your company identify several key customer service guidelines to help you find success and build its positive reputation.

by Mary Salgado

Updated:

Jan 11, 2023

Pros and Cons of Outsourcing Your Customer Support

by Mary Salgado

Updated:

Jan 9, 2023

Outsourcing Customer Service Pros and Cons: a Complete Insight

If you're considering outsourcing your customer support services, make sure to read our blog which outlines and pros and cons. Hit Rate Solutions can help!

by Mary Salgado

Updated:

Jan 9, 2023

Call Center Industry

by Mary Salgado

Updated:

Jan 9, 2023

Call Center Industry in the Philippines: All You Need to Know

What is a call center? Why is the philippines becomming the ousourcing capital of the world? Should you choose it to outsource your services? Read the article and find the answers!

by Mary Salgado

Updated:

Jan 9, 2023

Virtual Assistant

by Mary Salgado

Updated:

Jan 6, 2023

Why Hire a Virtual Assistant: a Complete Guide

See how Hit Rate Solutions can help your business reduce operating costs and drive tangible business results through our quality virtual assistant services.

by Mary Salgado

Updated:

Jan 6, 2023

Appeasing Dissatisfied Customers

by Mary Salgado

Updated:

Sep 9, 2022

Appeasing Dissatisfied Customers – 4 Best Practices

How do you retain a client who called you to yell about your services? How do you make someone see the value in your company if they don’t want anything to do with you in the future?

by Mary Salgado

Updated:

Sep 9, 2022

Measuring Customer Satisfaction: A How-To Guide

by Mary Salgado

Updated:

Sep 6, 2022

Measuring Customer Satisfaction: A How – To Guide

Customer satisfaction is essential to the success of any business. It measures how well a company meets its customers’ needs and expectations. A satisfied customer will continue doing business with a company and will likely recommend it to others.

by Mary Salgado

Updated:

Sep 6, 2022

Live Chat and Email Outsourcing

by Mary Salgado

Updated:

May 18, 2022

Live Chat and Email Outsourcing – All You Need to Know

Nowadays, live chat support has become a must for businesses that have an online presence. Whether it’s a small business or medium-large enterprise, live chat has greatly improved the customer experience, conversion rate, and website UX.

by Mary Salgado

Updated:

May 18, 2022

Automate Your Customer Service

by Mary Salgado

Updated:

May 11, 2022

How And Why You Should Automate Your Customer Service

A good example of this is customer service automation, which aims to improve the efficiency of support agents by reducing the number of live human interactions. It also prevents businesses from experiencing high call volumes.

by Mary Salgado

Updated:

May 11, 2022

Fun Customer Engagement Ideas You Can Try

by Mary Salgado

Updated:

Feb 4, 2022

Fun Customer Engagement Ideas You Can Try

If you care about your business, chances are you’re looking for ways to grow relationships with your customers with the hopes of retaining them because they are the lifeblood of every business.

by Mary Salgado

Updated:

Feb 4, 2022

Do These Things before Hiring a Virtual Assistant

by Mary Salgado

Updated:

Aug 10, 2021

Do These Things before Hiring a Virtual Assistant

Years ago we had a friend that hired a virtual assistant. On her first day on the job, she showed up late, on the second day she called in sick, and by the third day, she was fired. That isn’t what our friend was expecting when he hired his first virtual assistant. Virtual assistants can help you get more done in your day, but as long as you hire the right ones to do the job and that is what our friend learned – now, he has a virtual assistant that has been working with him for 3+ years.

by Mary Salgado

Updated:

Aug 10, 2021

Virtual Receptionist

by Mary Salgado

Updated:

Jul 23, 2021

Pros Of Hiring a Virtual Receptionist

Hiring a virtual receptionist will ensure that all calls and emails are answered and all queries are resolved.

by Mary Salgado

Updated:

Jul 23, 2021

Why Outsource to a Healthycare BPO in the Philippines

by Mary Salgado

Updated:

Jul 23, 2021

Why Outsource to a Healthycare BPO in the Philippines?

Healthcare BPO Services We Currently Offer Medical Billing Healthcare Call Center Services Medical Coding Insurance Claims Processing Medical Transcription Frequently Asked Questions What is Healthcare BPO? The increase we see for healthcare BPO services is due to the aging population. Healthcare business processing outsourcing, or for short, healthcare BPO is a business activity that provides

by Mary Salgado

Updated:

Jul 23, 2021

Customer Service Recovery: How To

by Mary Salgado

Updated:

May 31, 2021

Customer Service Recovery: How To

Have you ever experienced missing to meet your customer/ client’s expectations? Meeting what your customers expect of you is a must. Although customers are not always right, we should always keep them happy.

by Mary Salgado

Updated:

May 31, 2021

Virtual assistant

by Mary Salgado

Updated:

May 19, 2021

Why Hire a Social Media Virtual Assistant?

A social media virtual assistant is a skilled professional who is familiar with digital platforms. Unlike a full-time employee who works in your office, a social media VA works remotely for your business. It means they’re more affordable and offer unique advantages.

by Mary Salgado

Updated:

May 19, 2021

Why hire a Virtual Research Assistant

by Mary Salgado

Updated:

May 10, 2021

Why hire a Virtual Research Assistant?

A virtual research assistant is a skilled remote employee that manages online research-related tasks for your business. They are exceptionally qualified and have the experience of performing this specific task. A virtual research assistant can present user-friendly information by scrutinizing data from the internet.

by Mary Salgado

Updated:

May 10, 2021

Scale Customer Support

by Mary Salgado

Updated:

Apr 25, 2021

How to Scale Customer Support without Experiencing Growing Pains

When you’re running a business in its infancy, it will be easy to dispense personal, adequate customer support. However, as your business continues to grow, you can count on your support team to develop as well.

by Mary Salgado

Updated:

Apr 25, 2021

Differences between B2B and B2C Customer Support

by Mary Salgado

Updated:

Feb 27, 2021

Differences between B2B and B2C Customer Support

To provide outstanding customer service, you must first think about your business’s nature and what consumers expect. Customer service shapes your client’s impression of a product and business and plays a crucial role in your company’s enduring success.

by Mary Salgado

Updated:

Feb 27, 2021

The Impact Of Offshore Legal Process Outsourcing To Law Firms

by Mary Salgado

Updated:

Aug 6, 2020

The Impact Of Offshore Legal Process Outsourcing To Law Firms

In the legal industry, and maybe even in any other industry out there, offering top of the line services for an affordable price is one of the guaranteed methods of increasing market reach. However, if you’re working in a niche where competency is critical, legal firms and other business entities often have difficulty when it comes to meeting a particular demand because of the skyrocketing rates that are attached to legal processionals.

by Mary Salgado

Updated:

Aug 6, 2020

Data Entry

by Mary Salgado

Updated:

Apr 2, 2020

Top 5 Benefits of Outsourcing Data Entry

For businesses today, outsourcing data entry is a strategy that is popping up more and more as entrepreneurs are starting to recognize the benefits of outsourcing their non-core tasks, which is what data entry usually falls under. If you just so happen to be one of the entrepreneurs who process your own data or issues this task to another employee, then taking a look at the advantages listed below may help you see why it is much better to outsource data entry instead.

by Mary Salgado

Updated:

Apr 2, 2020

Benchmarking Report for the Call Center

by Mary Salgado

Updated:

Mar 5, 2020

Benchmarking Report for the Call Center

Job Growth Rates Currently, there are a total of 1.15 million employees stationed at call centers. By the year 2022, these figures are expected to reach at least 1.5 million. The reason behind this is due to more efficient recruitment combined with hiring techniques.

by Mary Salgado

Updated:

Mar 5, 2020

Types of Virtual Assistant Services

by Mary Salgado

Updated:

Aug 22, 2019

Types of Virtual Assistant Services

If you own a business, whether it’s a small or a large business, you may want to look into hiring a virtual assistant to give you a helping hand. By hiring a virtual assistant, it will take a lot of stress off of your shoulders. The virtual assistant market has been growing and is at an all time high right now. With this outburst in the market, people are able to hire VA’s in order to complete a wide array of tasks.

by Mary Salgado

Updated:

Aug 22, 2019

Outbound Call Centers

by Mary Salgado

Updated:

Nov 15, 2018

What is the Important Role of Lead Generation for Outbound Call Centers?

From time to time, we skim across the Internet to see what other people are talking about in terms of virtual assistant services, outbound calling campaigns and customer support outsourcing – basically, everything we have been writing about.

by Mary Salgado

Updated:

Nov 15, 2018

Issues When Hiring a Virtual Assistant

by Mary Salgado

Updated:

Oct 4, 2018

What would be the Issues When Hiring a Virtual Assistant?

There are many virtual assistants that work hard and help grow companies from the ground up. However, not all virtual assistants are created equal and there may be some issues when hiring a virtual assistant. What are some common issues with hiring a virtual assistant? That is the question we are going to answer today …

by Mary Salgado

Updated:

Oct 4, 2018

Tasks You Can Outsource to a Virtual Assistant

by Mary Salgado

Updated:

May 31, 2018

Tasks You Can Outsource to a Virtual Assistant

In this day and age, and for as long as we can remember, one of the main reasons business owners struggle to grow their businesses is due to the fact that they are taking on too many tasks. This is something that we refer to as “Superhero Syndrome” and it is something that many entrepreneurs are suffering from.

by Mary Salgado

Updated:

May 31, 2018

Optimizing the Customer Acquisition Process

by Mary Salgado

Updated:

Feb 14, 2018

Optimizing the Customer Acquisition Process

At Hit Rate Solutions we are lucky because we help companies reach their goals and allow the executives, operators and employees to grow their business and be able to focus more on what is unique about their respective company.

by Mary Salgado

Updated:

Feb 14, 2018

Outbound Telemarketing Mistakes

by Mary Salgado

Updated:

May 28, 2017

Outbound Telemarketing Mistakes

If you have decided to start an outbound calling campaign, then that’s good for you. A successful outbound calling campaign can take your business far.

by Mary Salgado

Updated:

May 28, 2017

Ways to Grow your Business with BPO Services

by Mary Salgado

Updated:

May 11, 2017

Ways to Grow your Business with BPO Services

Many business process outsourcing (BPO) business and service firms cater to businesses in need of professional support for them to expand their business and achieve their other targets.

by Mary Salgado

Updated:

May 11, 2017

outbound calling

by Mary Salgado

Updated:

May 5, 2017

Outbound Calling Strategy Unleashed: Secrets to Skyrocket Your Sales Performance

Learn how to optimize your outbound calling strategy with tips on preparation, workspace organization, script crafting, and virtual assistant integration. Improve your sales processes and drive revenue with a successful outbound calling campaign.

by Mary Salgado

Updated:

May 5, 2017

Insurance Telemarketing Scripts

by Mary Salgado

Updated:

Apr 27, 2017

Insurance Telemarketing Scripts

Effective insurance telemarketing scripts is just the beginning of a successful telemarketing campaign. It can be an effective tool for your business, for an easy and effective way to increase your profits and promote your products or services to your consumers. It uses two primary purposes; lead generation and appointment setting.

by Mary Salgado

Updated:

Apr 27, 2017

What are the Most Common Inbound Call Center Campaigns?

by Mary Salgado

Updated:

Feb 6, 2017

What are the Most Common Inbound Call Center Campaigns?

Inbound call centers are a trend all over the world because of their convenience, either you are a consumer at home or have a small business. The most common call center campaigns are:

by Mary Salgado

Updated:

Feb 6, 2017

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