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Today, customers lay a greater emphasis on their experience when making a purchase. According to a survey by Gartner, over two-thirds of businesses consider customer service a vital factor when competing in their industry.

Learn about customer retention & how a call center like Hit Rate Solutions can help improve your customer retention rate and grow your following of customers.

The business world is very competitive, and providing excellent customer service can’t be stressed enough. The tone of voice plays a crucial role and can demonstrate your empathy, expertise, or any attribute you would like to project to your customers, and that will set you apart from the competition.

See how Hit Rate Solutions can help your company identify several key customer service guidelines to help you find success and build its positive reputation.

If you're considering outsourcing your customer support services, make sure to read our blog which outlines and pros and cons. Hit Rate Solutions can help!

What is a call center? Why is the philippines becomming the ousourcing capital of the world? Should you choose it to outsource your services? Read the article and find the answers!

See how Hit Rate Solutions can help your business reduce operating costs and drive tangible business results through our quality virtual assistant services.

How do you retain a client who called you to yell about your services? How do you make someone see the value in your company if they don’t want anything to do with you in the future?

Customer satisfaction is essential to the success of any business. It measures how well a company meets its customers’ needs and expectations. A satisfied customer will continue doing business with a company and will likely recommend it to others.

Nowadays, live chat support has become a must for businesses that have an online presence. Whether it’s a small business or medium-large enterprise, live chat has greatly improved the customer experience, conversion rate, and website UX.

You never know when you will miss an important opportunity or lose a customer due to an unanswered or missed call. Whether it’s an existing customer calling you or a potential one, you lose out on making a good impression.

A good example of this is customer service automation, which aims to improve the efficiency of support agents by reducing the number of live human interactions. It also prevents businesses from experiencing high call volumes.

If you care about your business, chances are you’re looking for ways to grow relationships with your customers with the hopes of retaining them because they are the lifeblood of every business.

Years ago we had a friend that hired a virtual assistant. On her first day on the job, she showed up late, on the second day she called in sick, and by the third day, she was fired. That isn’t what our friend was expecting when he hired his first virtual assistant. Virtual assistants can help you get more done in your day, but as long as you hire the right ones to do the job and that is what our friend learned – now, he has a virtual assistant that has been working with him for 3+ years.

Hiring a virtual receptionist will ensure that all calls and emails are answered and all queries are resolved.

Healthcare BPO Services We Currently Offer Medical Billing Healthcare Call Center Services Medical Coding Insurance Claims Processing Medical Transcription Frequently Asked Questions What is Healthcare BPO? The increase we see for healthcare BPO services is due to the aging population. Healthcare business processing outsourcing, or for short, healthcare BPO is a business activity that provides

Have you ever experienced missing to meet your customer/ client’s expectations? Meeting what your customers expect of you is a must. Although customers are not always right, we should always keep them happy.

A social media virtual assistant is a skilled professional who is familiar with digital platforms. Unlike a full-time employee who works in your office, a social media VA works remotely for your business. It means they’re more affordable and offer unique advantages.

A virtual research assistant is a skilled remote employee that manages online research-related tasks for your business. They are exceptionally qualified and have the experience of performing this specific task. A virtual research assistant can present user-friendly information by scrutinizing data from the internet.

When you’re running a business in its infancy, it will be easy to dispense personal, adequate customer support. However, as your business continues to grow, you can count on your support team to develop as well.

Do you recall parts of the cars being constructed worldwide, like the mirrors, door handles, and interior panels? To cut down on labor costs, corporations started to rip apart their current structures and moved to areas overseas for a small percentage of the price.

To provide outstanding customer service, you must first think about your business’s nature and what consumers expect. Customer service shapes your client’s impression of a product and business and plays a crucial role in your company’s enduring success.

In the legal industry, and maybe even in any other industry out there, offering top of the line services for an affordable price is one of the guaranteed methods of increasing market reach. However, if you’re working in a niche where competency is critical, legal firms and other business entities often have difficulty when it comes to meeting a particular demand because of the skyrocketing rates that are attached to legal processionals.

For businesses today, outsourcing data entry is a strategy that is popping up more and more as entrepreneurs are starting to recognize the benefits of outsourcing their non-core tasks, which is what data entry usually falls under. If you just so happen to be one of the entrepreneurs who process your own data or issues this task to another employee, then taking a look at the advantages listed below may help you see why it is much better to outsource data entry instead.

Job Growth Rates Currently, there are a total of 1.15 million employees stationed at call centers. By the year 2022, these figures are expected to reach at least 1.5 million. The reason behind this is due to more efficient recruitment combined with hiring techniques.

For many years, the Philippines has been known as being one of the top BPO service providers worldwide. Until now, both global and local businesses have considered this country due to the fact that it has the capacity to provide top notch support – this is why call center outsourcing Philippines is so popular.

If you own a business, whether it’s a small or a large business, you may want to look into hiring a virtual assistant to give you a helping hand. By hiring a virtual assistant, it will take a lot of stress off of your shoulders. The virtual assistant market has been growing and is at an all time high right now. With this outburst in the market, people are able to hire VA’s in order to complete a wide array of tasks.

From time to time, we skim across the Internet to see what other people are talking about in terms of virtual assistant services, outbound calling campaigns and customer support outsourcing – basically, everything we have been writing about.

There are many virtual assistants that work hard and help grow companies from the ground up. However, not all virtual assistants are created equal and there may be some issues when hiring a virtual assistant. What are some common issues with hiring a virtual assistant? That is the question we are going to answer today …

In this day and age, and for as long as we can remember, one of the main reasons business owners struggle to grow their businesses is due to the fact that they are taking on too many tasks. This is something that we refer to as “Superhero Syndrome” and it is something that many entrepreneurs are suffering from.

At Hit Rate Solutions we are lucky because we help companies reach their goals and allow the executives, operators and employees to grow their business and be able to focus more on what is unique about their respective company.

If you have decided to start an outbound calling campaign, then that’s good for you. A successful outbound calling campaign can take your business far.

Many business process outsourcing (BPO) business and service firms cater to businesses in need of professional support for them to expand their business and achieve their other targets.

Outbound calling can be an effective way to generate and qualify prospects for business to business sales organizations. Having a successful outbound campaign, you need to be strategically integrated with other marketing channels.

Effective insurance telemarketing scripts is just the beginning of a successful telemarketing campaign. It can be an effective tool for your business, for an easy and effective way to increase your profits and promote your products or services to your consumers. It uses two primary purposes; lead generation and appointment setting.

Reaching your customers is one of the most important parts of any business. For some businesses it can be quite difficult to balance scaling the business with customer service type upkeep.

Inbound call centers are a trend all over the world because of their convenience, either you are a consumer at home or have a small business. The most common call center campaigns are: