Appeasing Dissatisfied Customers–4 Best Practices
How do you retain a client who called you to yell about your services? How do you make someone see the value in your company if they don’t want anything to do with you in the future?
Should You Focus On Customer Retention?
Customer retention is one of the most important metrics for the long-term success of a business. Yet, many businesses fail to properly develop a strategy for customer retention.
Measuring Customer Satisfaction: A How-To Guide
Customer satisfaction is essential to the success of any business. It measures how well a company meets its customers’ needs and expectations. A satisfied customer will continue doing business with a company and will likely recommend it to others.
How to Create an Exceptional Customer Experience Strategy
Today, customers lay a greater emphasis on their experience when making a purchase. According to a survey by Gartner, over two-thirds of businesses consider customer service a vital factor when competing in their industry.
Live Chat and Email Outsourcing – All You Need to Know
Nowadays, live chat support has become a must for businesses that have an online presence. Whether it’s a small business or medium-large enterprise, live chat has greatly improved the customer experience, conversion rate, and website UX.
The Benefits of Telephone Answering Services for Your Business
You never know when you will miss an important opportunity or lose a customer due to an unanswered or missed call. Whether it’s an existing customer calling you or a potential one, you lose out on making a good impression.
How And Why You Should Automate Your Customer Service
A good example of this is customer service automation, which aims to improve the efficiency of support agents by reducing the number of live human interactions. It also prevents businesses from experiencing high call volumes.
Fun Customer Engagement Ideas You Can Try
If you care about your business, chances are you’re looking for ways to grow relationships with your customers with the hopes of retaining them because they are the lifeblood of every business.
Do These Things before Hiring a Virtual Assistant
Years ago we had a friend that hired a virtual assistant. On her first day on the job, she showed up late, on the second day she called in sick, and by the third day, she was fired. That isn’t what our friend was expecting when he hired his first virtual assistant. Virtual assistants can help you get more done in your day, but as long as you hire the right ones to do the job and that is what our friend learned – now, he has a virtual assistant that has been working with him for 3+ years.
Why Outsource to a Healthycare BPO in the Philippines?
Healthcare BPO Services We Currently Offer Medical Billing Healthcare Call Center Services Medical Coding Insurance Claims Processing Medical Transcription Frequently Asked Questions What is Healthcare BPO? The increase we see for healthcare BPO services is due to the aging population. Healthcare business processing outsourcing, or for short, healthcare BPO is a business activity that provides
Customer Service Recovery: How To
Have you ever experienced missing to meet your customer/ client’s expectations? Meeting what your customers expect of you is a must. Although customers are not always right, we should always keep them happy.
Why Hire a Social Media Virtual Assistant?
A social media virtual assistant is a skilled professional who is familiar with digital platforms. Unlike a full-time employee who works in your office, a social media VA works remotely for your business. It means they’re more affordable and offer unique advantages.
Why hire a Virtual Research Assistant?
A virtual research assistant is a skilled remote employee that manages online research-related tasks for your business. They are exceptionally qualified and have the experience of performing this specific task. A virtual research assistant can present user-friendly information by scrutinizing data from the internet.
How to Scale Customer Support without Experiencing Growing Pains
When you’re running a business in its infancy, it will be easy to dispense personal, adequate customer support. However, as your business continues to grow, you can count on your support team to develop as well.
7 Rules For Customer Service
Customer service can be confusing. You will be meeting and talking to people from various backgrounds with different personalities. At the same time, you have to please them and give the best service you can provide.
The Tone of Voice: Why is it important in Customer Service?
The business world is very competitive, and providing excellent customer service can’t be stressed enough. The tone of voice plays a crucial role and can demonstrate your empathy, expertise, or any attribute you would like to project to your customers, and that will set you apart from the competition.
What a Startup Should Know before Outsourcing Their Customer Service
Do you recall parts of the cars being constructed worldwide, like the mirrors, door handles, and interior panels? To cut down on labor costs, corporations started to rip apart their current structures and moved to areas overseas for a small percentage of the price.
Differences between B2B and B2C Customer Support
To provide outstanding customer service, you must first think about your business’s nature and what consumers expect. Customer service shapes your client’s impression of a product and business and plays a crucial role in your company’s enduring success.
Guide To Hiring A Virtual Assistant
Virtual assistants are a great addition to your growing team. As a start-up or if you are a budding business, hiring an assistant to help you may lead you to pay more than what you make. If you are looking for ways to reduce loads off your shoulder, outsourcing a virtual assistant is a route you should go.
The Impact Of Offshore Legal Process Outsourcing To Law Firms
In the legal industry, and maybe even in any other industry out there, offering top of the line services for an affordable price is one of the guaranteed methods of increasing market reach. However, if you’re working in a niche where competency is critical, legal firms and other business entities often have difficulty when it comes to meeting a particular demand because of the skyrocketing rates that are attached to legal processionals.
Top 5 Benefits of Outsourcing Data Entry
For businesses today, outsourcing data entry is a strategy that is popping up more and more as entrepreneurs are starting to recognize the benefits of outsourcing their non-core tasks, which is what data entry usually falls under. If you just so happen to be one of the entrepreneurs who process your own data or issues this task to another employee, then taking a look at the advantages listed below may help you see why it is much better to outsource data entry instead.
Benchmarking Report for the Call Center
Job Growth Rates Currently, there are a total of 1.15 million employees stationed at call centers. By the year 2022, these figures are expected to reach at least 1.5 million. The reason behind this is due to more efficient recruitment combined with hiring techniques.
Business Process Outsourcing Based in the Philippines
For many years, the Philippines has been known as being one of the top BPO service providers worldwide. Until now, both global and local businesses have considered this country due to the fact that it has the capacity to provide top notch support – this is why call center outsourcing Philippines is so popular.
Types of Virtual Assistant Services
If you own a business, whether it’s a small or a large business, you may want to look into hiring a virtual assistant to give you a helping hand. By hiring a virtual assistant, it will take a lot of stress off of your shoulders. The virtual assistant market has been growing and is at an all time high right now. With this outburst in the market, people are able to hire VA’s in order to complete a wide array of tasks.
What is the Important Role of Lead Generation for Outbound Call Centers?
From time to time, we skim across the Internet to see what other people are talking about in terms of virtual assistant services, outbound calling campaigns and customer support outsourcing – basically, everything we have been writing about.
What would be the Issues When Hiring a Virtual Assistant?
There are many virtual assistants that work hard and help grow companies from the ground up. However, not all virtual assistants are created equal and there may be some issues when hiring a virtual assistant. What are some common issues with hiring a virtual assistant? That is the question we are going to answer today …
Tasks You Can Outsource to a Virtual Assistant
In this day and age, and for as long as we can remember, one of the main reasons business owners struggle to grow their businesses is due to the fact that they are taking on too many tasks. This is something that we refer to as “Superhero Syndrome” and it is something that many entrepreneurs are suffering from.
Pros and Cons of Outsourcing Your Customer Support
The trend to outsource customer service has been around for years, but it has become increasingly popular to businesses throughout the world. The decision to outsource has many benefits, but there are also negative aspects.
Optimizing the Customer Acquisition Process
At Hit Rate Solutions we are lucky because we help companies reach their goals and allow the executives, operators and employees to grow their business and be able to focus more on what is unique about their respective company.
Ways to Grow your Business with BPO Services
Many business process outsourcing (BPO) business and service firms cater to businesses in need of professional support for them to expand their business and achieve their other targets.
How to Organize a Successful Outbound Calling Campaign
Outbound calling can be an effective way to generate and qualify prospects for business to business sales organizations. Having a successful outbound campaign, you need to be strategically integrated with other marketing channels.
Insurance Telemarketing Scripts
Effective insurance telemarketing scripts is just the beginning of a successful telemarketing campaign. It can be an effective tool for your business, for an easy and effective way to increase your profits and promote your products or services to your consumers. It uses two primary purposes; lead generation and appointment setting.
Tips For Choosing the Right Call Center For Your Business
Reaching your customers is one of the most important parts of any business. For some businesses it can be quite difficult to balance scaling the business with customer service type upkeep.
What are the Most Common Inbound Call Center Campaigns?
Inbound call centers are a trend all over the world because of their convenience, either you are a consumer at home or have a small business. The most common call center campaigns are:
An Overview of the Call Center Industry in the Philippines
Call centers began in the Philippines as providers of email response, managing customer response and managing services. This broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.