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Appeasing Dissatisfied Customers

by Mary Saldago

Updated:

Sep 9, 2022

Appeasing Dissatisfied Customers–4 Best Practices

How do you retain a client who called you to yell about your services? How do you make someone see the value in your company if they don’t want anything to do with you in the future?

by Mary Saldago

Updated:

Sep 9, 2022

Should You Focus On Customer Retention?

by Mary Saldago

Updated:

Sep 8, 2022

Should You Focus On Customer Retention?

Customer retention is one of the most important metrics for the long-term success of a business. Yet, many businesses fail to properly develop a strategy for customer retention.

by Mary Saldago

Updated:

Sep 8, 2022

Measuring Customer Satisfaction: A How-To Guide

by Mary Saldago

Updated:

Sep 6, 2022

Measuring Customer Satisfaction: A How-To Guide

Customer satisfaction is essential to the success of any business. It measures how well a company meets its customers’ needs and expectations. A satisfied customer will continue doing business with a company and will likely recommend it to others.

by Mary Saldago

Updated:

Sep 6, 2022

How to Create an Exceptional Customer Experience Strategy

by Mary Saldago

Updated:

Jul 28, 2022

How to Create an Exceptional Customer Experience Strategy

Today, customers lay a greater emphasis on their experience when making a purchase. According to a survey by Gartner, over two-thirds of businesses consider customer service a vital factor when competing in their industry.

by Mary Saldago

Updated:

Jul 28, 2022

Live Chat and Email Outsourcing

by Mary Saldago

Updated:

May 18, 2022

Live Chat and Email Outsourcing – All You Need to Know

Nowadays, live chat support has become a must for businesses that have an online presence. Whether it’s a small business or medium-large enterprise, live chat has greatly improved the customer experience, conversion rate, and website UX.

by Mary Saldago

Updated:

May 18, 2022

The Benefits of Telephone Answering Services for Your Business

by Mary Saldago

Updated:

May 17, 2022

The Benefits of Telephone Answering Services for Your Business

You never know when you will miss an important opportunity or lose a customer due to an unanswered or missed call. Whether it’s an existing customer calling you or a potential one, you lose out on making a good impression.

by Mary Saldago

Updated:

May 17, 2022

Automate Your Customer Service

by Mary Saldago

Updated:

May 11, 2022

How And Why You Should Automate Your Customer Service

A good example of this is customer service automation, which aims to improve the efficiency of support agents by reducing the number of live human interactions. It also prevents businesses from experiencing high call volumes.

by Mary Saldago

Updated:

May 11, 2022

Fun Customer Engagement Ideas You Can Try

by Mary Saldago

Updated:

Feb 4, 2022

Fun Customer Engagement Ideas You Can Try

If you care about your business, chances are you’re looking for ways to grow relationships with your customers with the hopes of retaining them because they are the lifeblood of every business.

by Mary Saldago

Updated:

Feb 4, 2022

Do These Things before Hiring a Virtual Assistant

by Mary Saldago

Updated:

Aug 10, 2021

Do These Things before Hiring a Virtual Assistant

Years ago we had a friend that hired a virtual assistant. On her first day on the job, she showed up late, on the second day she called in sick, and by the third day, she was fired. That isn’t what our friend was expecting when he hired his first virtual assistant. Virtual assistants can help you get more done in your day, but as long as you hire the right ones to do the job and that is what our friend learned – now, he has a virtual assistant that has been working with him for 3+ years.

by Mary Saldago

Updated:

Aug 10, 2021

Virtual Receptionist

by Mary Saldago

Updated:

Jul 23, 2021

Pros Of Hiring a Virtual Receptionist

Hiring a virtual receptionist will ensure that all calls and emails are answered and all queries are resolved.

by Mary Saldago

Updated:

Jul 23, 2021

Why Outsource to a Healthycare BPO in the Philippines

by Mary Saldago

Updated:

Jul 23, 2021

Why Outsource to a Healthycare BPO in the Philippines?

Healthcare BPO Services We Currently Offer Medical Billing Healthcare Call Center Services Medical Coding Insurance Claims Processing Medical Transcription Frequently Asked Questions What is Healthcare BPO? The increase we see for healthcare BPO services is due to the aging population. Healthcare business processing outsourcing, or for short, healthcare BPO is a business activity that provides

by Mary Saldago

Updated:

Jul 23, 2021

Customer Service Recovery: How To

by Mary Saldago

Updated:

May 31, 2021

Customer Service Recovery: How To

Have you ever experienced missing to meet your customer/ client’s expectations? Meeting what your customers expect of you is a must. Although customers are not always right, we should always keep them happy.

by Mary Saldago

Updated:

May 31, 2021

Virtual assistant

by Mary Saldago

Updated:

May 19, 2021

Why Hire a Social Media Virtual Assistant?

A social media virtual assistant is a skilled professional who is familiar with digital platforms. Unlike a full-time employee who works in your office, a social media VA works remotely for your business. It means they’re more affordable and offer unique advantages.

by Mary Saldago

Updated:

May 19, 2021

Why hire a Virtual Research Assistant

by Mary Saldago

Updated:

May 10, 2021

Why hire a Virtual Research Assistant?

A virtual research assistant is a skilled remote employee that manages online research-related tasks for your business. They are exceptionally qualified and have the experience of performing this specific task. A virtual research assistant can present user-friendly information by scrutinizing data from the internet.

by Mary Saldago

Updated:

May 10, 2021

Scale Customer Support

by Mary Saldago

Updated:

Apr 25, 2021

How to Scale Customer Support without Experiencing Growing Pains

When you’re running a business in its infancy, it will be easy to dispense personal, adequate customer support. However, as your business continues to grow, you can count on your support team to develop as well.

by Mary Saldago

Updated:

Apr 25, 2021

7 Rules For Customer Service

by Mary Saldago

Updated:

Mar 31, 2021

7 Rules For Customer Service

Customer service can be confusing. You will be meeting and talking to people from various backgrounds with different personalities. At the same time, you have to please them and give the best service you can provide.

by Mary Saldago

Updated:

Mar 31, 2021

Customer Service

by Mary Saldago

Updated:

Mar 13, 2021

The Tone of Voice: Why is it important in Customer Service?

The business world is very competitive, and providing excellent customer service can’t be stressed enough. The tone of voice plays a crucial role and can demonstrate your empathy, expertise, or any attribute you would like to project to your customers, and that will set you apart from the competition.

by Mary Saldago

Updated:

Mar 13, 2021

What a Startup Should Know before Outsourcing Their Customer Service

by Mary Saldago

Updated:

Mar 13, 2021

What a Startup Should Know before Outsourcing Their Customer Service

Do you recall parts of the cars being constructed worldwide, like the mirrors, door handles, and interior panels? To cut down on labor costs, corporations started to rip apart their current structures and moved to areas overseas for a small percentage of the price.

by Mary Saldago

Updated:

Mar 13, 2021

Differences between B2B and B2C Customer Support

by Mary Saldago

Updated:

Feb 27, 2021

Differences between B2B and B2C Customer Support

To provide outstanding customer service, you must first think about your business’s nature and what consumers expect. Customer service shapes your client’s impression of a product and business and plays a crucial role in your company’s enduring success.

by Mary Saldago

Updated:

Feb 27, 2021

Virtual Assistant

by Mary Saldago

Updated:

Dec 19, 2020

Guide To Hiring A Virtual Assistant

Virtual assistants are a great addition to your growing team. As a start-up or if you are a budding business, hiring an assistant to help you may lead you to pay more than what you make. If you are looking for ways to reduce loads off your shoulder, outsourcing a virtual assistant is a route you should go.

by Mary Saldago

Updated:

Dec 19, 2020

The Impact Of Offshore Legal Process Outsourcing To Law Firms

by Mary Saldago

Updated:

Aug 6, 2020

The Impact Of Offshore Legal Process Outsourcing To Law Firms

In the legal industry, and maybe even in any other industry out there, offering top of the line services for an affordable price is one of the guaranteed methods of increasing market reach. However, if you’re working in a niche where competency is critical, legal firms and other business entities often have difficulty when it comes to meeting a particular demand because of the skyrocketing rates that are attached to legal processionals.

by Mary Saldago

Updated:

Aug 6, 2020

Data Entry

by Mary Saldago

Updated:

Apr 2, 2020

Top 5 Benefits of Outsourcing Data Entry

For businesses today, outsourcing data entry is a strategy that is popping up more and more as entrepreneurs are starting to recognize the benefits of outsourcing their non-core tasks, which is what data entry usually falls under. If you just so happen to be one of the entrepreneurs who process your own data or issues this task to another employee, then taking a look at the advantages listed below may help you see why it is much better to outsource data entry instead.

by Mary Saldago

Updated:

Apr 2, 2020

Benchmarking Report for the Call Center

by Mary Saldago

Updated:

Mar 5, 2020

Benchmarking Report for the Call Center

Job Growth Rates Currently, there are a total of 1.15 million employees stationed at call centers. By the year 2022, these figures are expected to reach at least 1.5 million. The reason behind this is due to more efficient recruitment combined with hiring techniques.

by Mary Saldago

Updated:

Mar 5, 2020

Business Process Outsourcing Based in the Philippines

by Mary Saldago

Updated:

Feb 17, 2020

Business Process Outsourcing Based in the Philippines

For many years, the Philippines has been known as being one of the top BPO service providers worldwide. Until now, both global and local businesses have considered this country due to the fact that it has the capacity to provide top notch support – this is why call center outsourcing Philippines is so popular.

by Mary Saldago

Updated:

Feb 17, 2020

Types of Virtual Assistant Services

by Mary Saldago

Updated:

Aug 22, 2019

Types of Virtual Assistant Services

If you own a business, whether it’s a small or a large business, you may want to look into hiring a virtual assistant to give you a helping hand. By hiring a virtual assistant, it will take a lot of stress off of your shoulders. The virtual assistant market has been growing and is at an all time high right now. With this outburst in the market, people are able to hire VA’s in order to complete a wide array of tasks.

by Mary Saldago

Updated:

Aug 22, 2019

Outbound Call Centers

by Mary Saldago

Updated:

Nov 15, 2018

What is the Important Role of Lead Generation for Outbound Call Centers?

From time to time, we skim across the Internet to see what other people are talking about in terms of virtual assistant services, outbound calling campaigns and customer support outsourcing – basically, everything we have been writing about.

by Mary Saldago

Updated:

Nov 15, 2018

Issues When Hiring a Virtual Assistant

by Mary Saldago

Updated:

Oct 4, 2018

What would be the Issues When Hiring a Virtual Assistant?

There are many virtual assistants that work hard and help grow companies from the ground up. However, not all virtual assistants are created equal and there may be some issues when hiring a virtual assistant. What are some common issues with hiring a virtual assistant? That is the question we are going to answer today …

by Mary Saldago

Updated:

Oct 4, 2018

Tasks You Can Outsource to a Virtual Assistant

by Mary Saldago

Updated:

May 31, 2018

Tasks You Can Outsource to a Virtual Assistant

In this day and age, and for as long as we can remember, one of the main reasons business owners struggle to grow their businesses is due to the fact that they are taking on too many tasks. This is something that we refer to as “Superhero Syndrome” and it is something that many entrepreneurs are suffering from.

by Mary Saldago

Updated:

May 31, 2018

Pros and Cons of Outsourcing Your Customer Support

by Mary Saldago

Updated:

May 29, 2018

Pros and Cons of Outsourcing Your Customer Support

The trend to outsource customer service has been around for years, but it has become increasingly popular to businesses throughout the world. The decision to outsource has many benefits, but there are also negative aspects.

by Mary Saldago

Updated:

May 29, 2018

Optimizing the Customer Acquisition Process

by Mary Saldago

Updated:

Feb 14, 2018

Optimizing the Customer Acquisition Process

At Hit Rate Solutions we are lucky because we help companies reach their goals and allow the executives, operators and employees to grow their business and be able to focus more on what is unique about their respective company.

by Mary Saldago

Updated:

Feb 14, 2018

Outbound Telemarketing Mistakes

by Mary Saldago

Updated:

May 28, 2017

Outbound Telemarketing Mistakes

If you have decided to start an outbound calling campaign, then that’s good for you. A successful outbound calling campaign can take your business far.

by Mary Saldago

Updated:

May 28, 2017

Ways to Grow your Business with BPO Services

by Mary Saldago

Updated:

May 11, 2017

Ways to Grow your Business with BPO Services

Many business process outsourcing (BPO) business and service firms cater to businesses in need of professional support for them to expand their business and achieve their other targets.

by Mary Saldago

Updated:

May 11, 2017

How to Organize a Successful Outbound Calling Campaign

by Mary Saldago

Updated:

May 5, 2017

How to Organize a Successful Outbound Calling Campaign

Outbound calling can be an effective way to generate and qualify prospects for business to business sales organizations. Having a successful outbound campaign, you need to be strategically integrated with other marketing channels.

by Mary Saldago

Updated:

May 5, 2017

Insurance Telemarketing Scripts

by Mary Saldago

Updated:

Apr 27, 2017

Insurance Telemarketing Scripts

Effective insurance telemarketing scripts is just the beginning of a successful telemarketing campaign. It can be an effective tool for your business, for an easy and effective way to increase your profits and promote your products or services to your consumers. It uses two primary purposes; lead generation and appointment setting.

by Mary Saldago

Updated:

Apr 27, 2017

Tips For Choosing the Right Call Center For Your Business

by Mary Saldago

Updated:

Apr 17, 2017

Tips For Choosing the Right Call Center For Your Business

Reaching your customers is one of the most important parts of any business. For some businesses it can be quite difficult to balance scaling the business with customer service type upkeep.

by Mary Saldago

Updated:

Apr 17, 2017

What are the Most Common Inbound Call Center Campaigns?

by Mary Saldago

Updated:

Feb 6, 2017

What are the Most Common Inbound Call Center Campaigns?

Inbound call centers are a trend all over the world because of their convenience, either you are a consumer at home or have a small business. The most common call center campaigns are:

by Mary Saldago

Updated:

Feb 6, 2017

Call Center Industry

by Mary Saldago

Updated:

Jan 17, 2017

An Overview of the Call Center Industry in the Philippines

Call centers began in the Philippines as providers of email response, managing customer response and managing services. This broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.

by Mary Saldago

Updated:

Jan 17, 2017