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Inbound Call Center - Your Calls Are Our Priority

At Hit Rate Solutions, our inbound call center services allow your business to always be there for your customers while reducing expenses. When a customer reaches out, whether it be through a phone call, text, email, or live chat, they’ll get a response. Rely on us for inbound call center outsourcing!

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Inbound Call Center

Customer Experience

5 sec

Key Client Average Speed to Answer

98%

Dedicated Client Call Quality Assurance Score

1.9k

Calls Monitored and Scored Monthly

24/7

Advanced Customer Support

Our Affordable Inbound Call Center Services

We offer affordable inbound call center solutions to help you retain current customers and get new ones. Our range of services is ideal for improving your brand and growing your business.

Phone Answering

Phone Answering Service

If you’ve never explored a phone answering service, you’re missing out on an effective business solution. No matter when or how your customers reach out to you, your business will be available 365 days a year. As an inbound call center, we offer order-taking services and phone answering services to attend to your existing and potential customers, helping to answer their questions and providing valuable guidance for your brand. While you focus on other areas of your business such as expansion and growth, our qualified team will be hard at work on your phone answering services.

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Phone Answering Service

Phone Answering
Customer Support

Customer Service Outsourcing

We also offer customer service outsourcing if this is an area of your business with which you need assistance. Our team has access to the latest call center technology that allows us to offer an elevated level of customer service. Our inbound contact center acts as a pillar of the customer support service that you offer, helping you to reach your targeted KPIs that perfectly align with the long-term growth and success of your business. We can also assist with setting up and running an effective procedure for all of your customer support operations. Customer service no longer needs to be a stressor for you.

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Customer Service Outsourcing

Customer Support
Virtual Receptionist

Virtual Receptionist Service

Hit Rate Solutions is also proud to offer virtual receptionist services on behalf of your business. This is a service that is becoming more critical and appreciated in today’s business world. Our talent can help you manage your administrative operations in addition to your functional operations from anywhere. Regardless of when your customer reaches out with an incoming request, we can help them by routing their calls, answering their questions, and scheduling appointments. All of our associates are highly trained and undergo a vetting process to ensure qualification. Each is also trained depending on the type of business that you operate.

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Virtual Receptionist Service

Virtual Receptionist
Order Processing

Order Processing

The last thing you want is to miss out on a potential sale due to questions about order processing or payment questions. Our eCommerce call center services also include order processing, including order-taking services. We have a team of qualified associates assigned to your account who are trained on your website to help answer any incoming questions about products or payment processing. We know that safety is a hugely important aspect of inbound order-taking services and order processing, and we always keep the credit card information of your customers safe and secure to ensure a positive customer experience and brand reputation.

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Order Processing

Order Processing
Inbound Lead Generation

Inbound Lead Generation

Generating inbound leads is hard enough as it is, and there are various lead qualifying and lead verification tactics that we implement on your behalf. Whether you have a cold transfer call center or a warm transfer call center, we are happy to act as an inbound lead generation source to expand the horizons of your business. Once we have a list of leads, we work to verify and qualify them to determine if they’re ready for the next stage: closing a deal. As we oversee the sales funnel, it allows us to act as an effective member of your organization from afar.

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Inbound Lead Generation

Inbound Lead Generation
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What Our Satisfied Clients Say About Us

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I wasn’t sure what to expect but the team at Hit Rate Solutions has been incredible! Everyone is pleasant and their hands-on services have been a game-changer for our sales department. I wish we hired them sooner!

Jeff McCauley

CEO

5

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I don’t remember life before Hit Rate Solutions. They’re easy to work with, offer fair pricing, and have helped our business grow tremendously. I highly recommend using them!

Sam Panousis

CEO

5

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Qualifying leads has never been easier. I love how organized and communicative the team is and they have helped us address business gaps that I didn’t know existed. Thanks for everything and looking forward to a continued relationship!

T. Scott Fields

CEO

5

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It’s been so nice for the sales department to have additional time. Our customers have also said how awesome our customer service is, and it’s all thanks to the team at Hit Rate Solutions.

Alfonso Caro

CEO

5

Ready To Outsource Your Inbound Calls?

Inbound Call Center

Signs You Need to Hire an Inbound Call Center

There’s been an increase in executive-level complaints

You have an inconsistent brand voice

You aren’t retaining customers as you should

Your team is stretched too thin

Customers are trying to reach you when you’re closed

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Benefits of Outsourcing to an Inbound Call Center

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24/7 Availability

It’s impossible to expect your team to be available at all times, especially if you’re already stretched thin. And what about customers reaching out from a different time zone or with an urgent need? Whenever a customer reaches out, you’ll have peace of mind knowing that your business is constantly available.  

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Reduced Expenses

On top of the constant availability, outsourcing this area of your business can help reduce your company’s overall expenses. In fact, many offshore call center agents require a salary that is 70% lower compared to agents working in the U.S. Rest assured that the quality doesn’t drop even if it’s more affordable to hire talent from overseas.

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Experienced Support

Inbound call centers offer talent who is highly trained in your area of business. As there is a range of industries that utilize call centers, finding a qualified team means you’re getting their expertise from past experience. Have the confidence to know that this outsourced team can expertly handle your customers’ concerns and questions. 

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No Additional Expenses For Employee Training

Training in-house employees can quickly get expensive and detract from your budget. Hiring a team through an inbound call center means that you’ll be able to handle leads with the same level of professionalism for a fraction of the training costs you’d incur otherwise. 

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A High Call Volume Management

Our inbound call center services are able to handle a large volume of incoming calls. We have a system in place that helps to track call volume in real time so we can adjust our staff levels accordingly. Our talented customer service experts are trained to handle an influx of calls to keep your business operational. 

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Business Expansion

Many businesses are able to expand their reach by hiring a company like ours. We can help expand the geographical reach of your business as we can field calls from customers throughout the globe at any time. We can also increase your customer base by generating leads that turn into customers.

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Why Work with Hit Rate Solutions

There are many reasons to take advantage of our inbound call center services. For one, we offer competitive prices. As an affordable call center, we know that you need to spend conservatively and strategically. Call center outsourcing from the Philippines is both reliable and cost-efficient to help you expand your business. 

High Quality,
Low Cost

You don’t have to sacrifice quality even if you’re paying an affordable price tag.

Customized to
Your Business

We have experience working across industries and tailor our services to fit your needs.

Years of Experience

Take advantage of our years of experience overseeing and handling inbound call centers for a variety of clients. 

24/7 Advanced Customer Support

Business never sleeps, so it’s important to have customer support on hand at all times to field incoming questions. 

Excellent
English

Our team has tons of English-speaking experience and we pride ourselves on hiring well-versed English speakers. 

Well Trained & Educated Associates

We know that each business has different needs so our team always gets additional training to understand the ins and outs of your industry to yield the best results.

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Inbound Call Center Services Right For Your Industry

Regardless of the industry in which you’re operating, we have highly trained associates who can navigate varying accounts and requests from our inbound call center. Whether you need a call center for small and middle businesses or you’re a large corporation, we are here to help!

Technology

IT Inbound Call Center

Customer support in the IT field is critical. We offer call center services for the technology industry by experts in the space who understand the technical ins and outs that your customers need to navigate. We can help you resolve issues quickly before they impact other areas of the business. 

Retail & Ecommerce Call Center

Inbound Call Center For Ecommerce

eCommerce call centers consist of providing customer support, order taking, order processing, and more. Whether your customers have questions about inventory or they need assistance placing an order online, they will interact with one of our professionals who can guide them accordingly. You’ll never miss out on a sale again!

Insurance

Insurance Inbound Call Center

Insurance call centers are more than a phone answering service. Our associates in our insurance inbound call center are highly experienced in the insurance industry and can help qualify leads and transfer them to your team. We assist with lead generation, claims support, policy inquiries, appointment setting, member enrollment, and more. 

Real Estate

Real Estate Inbound Call Center

The real estate industry is more competitive than ever, making the need for a real estate inbound call center more important than ever. Through our real estate call center, we provide a virtual receptionist to field incoming calls in addition to a phone answering service so leads never slip through the cracks. 

Our Best Inbound Call Center Services Results

Join our successful teams of partners who have already started to increase their profits and minimize operating expenses! 

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Order Taking

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Customer Support

Customer Support for Niche Market Concepts

Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.

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Order Taking

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Live Call Transfer

Live call transfer for Safer Wholesaler

Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.

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Cold Calling

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Cold Calling for Reverse Care

Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.

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Answering Service

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Virtual Receptionist

Virtual Receptionist for Doctors on Call

Doctors on Call is a company that helps California residents contact their physicians.

A Trusted Philippine Based Call Center

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Club Pilates Logo
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Get Your Premium Inbound Call Center Services Today!

Hit Rate Solutions is a Philippines call center with reasonable prices. We offer improved customer experience through our inbound call center services, helping you grow your business. 

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Average response time: 1 business day

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FAQ

What is an inbound call center?

Inbound call centers are an extension of your customer service department. They’re designed to handle incoming customer phone calls and can help pass along leads to your business. The main purpose of an inbound call center is to provide a high level of customer service for new and existing customers. 

What are inbound call center services?

Inbound call center services are composed of teams who can handle incoming calls on your behalf. Each person on an inbound call center team is highly trained in particular industries and can help alleviate your immediate team from customer service-related tasks. 

When should you hire an inbound call center?

Hiring an inbound call center comes with many advantages to your business. They can help free up time from other departments so your staff can focus on more pressing issues. Many of them are affordable and ensure that someone is always available to handle incoming questions or requests. 

Inbound vs outbound call center: What’s the difference?

There are two major categories of call centers: inbound and outbound. Inbound call centers are based on customers or lead trying to connect with you while outbound call centers revolve around your business going after potential customers. Many call centers offer both services based on the needs of the client.