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Affordable Phone Answering Services for Your Business

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Phone Answering

A Better Customer Experience

11 sec

Key Client Average Speed to Answer

98%

Dedicated Client Call Quality Assurance Score

24/7

Advanced Customer Support

1.9k

Calls Monitored and Scored Monthly

What Is a Telephone Answering Service and Its Benefits for a Business?

A phone answering service is a professional service that handles incoming phone calls for businesses. It involves a team of trained agents who answer calls on behalf of the business, following specific protocols and scripts provided by the company. These call-answering services can handle various call-related tasks such as message taking, appointment scheduling, order processing, customer support, and more. The goal of virtual receptionist services is to provide seamless call management and ensure that every caller receives the assistance they need.

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    Enhances Customer Service

    One of the primary benefits of using a virtual answering service is the enhancement of customer service. With professionally trained agents handling business phone calls, customers receive prompt and courteous assistance, leaving a positive impression of your business. This personalized touch and attentiveness attained through a professional answering service can significantly improve customer satisfaction and loyalty.

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    Increases Business Productivity

    By outsourcing call management to a live answering service, businesses can free up their internal resources and focus on core operations. The burden of handling incoming calls is lifted, allowing employees to dedicate their time and expertise to crucial tasks. This increase in productivity can result in improved efficiency and overall business growth.

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    Cost-Effective Solution

    Hiring and training an in-house receptionist or call center staff can be a costly endeavor. On the other hand, subscribing to a telephone answering service for business calls offers a cost-effective alternative for large and small businesses alike. Service providers typically offer flexible pricing options, allowing businesses to pay only for the services they require. This scalability makes it an affordable choice for businesses of all sizes.

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    Provides 24/7 Availability

    Customers expect businesses to be answering calls and being available around the clock, but it can be challenging to maintain constant availability with an in-house team. A small business answering service solves this problem by providing 24/7 call coverage. Whether it's during business hours, weekends, or holidays, you can rest assured that your customers will always have someone to speak to when they call.

Why Live Agents Are Superior to Robots

In today's digital age, the best answering services are implemented by humans. Although automation and artificial intelligence (AI) has made significant advancements in various industries, including customer service, nothing replaces personalized service from a human. When it comes to providing exceptional customer experiences and business communications, live agents still hold a clear advantage over robots. Here are some reasons why live agents are better than robots for call center services:

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What Our Satisfied Clients Say About Our Live Agents' Work

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From the jump, I could tell that Hit Rate Solutions was different from other similar companies I’ve worked with in the past. They are incredibly attentive to our customers and they’ve made a huge impact on our company.

Lindsay Perrault

5

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I am so pleased with how things are going so far. I love how affordable their prices are yet they don’t sacrifice quality. A huge plus is that they already had experience working with real estate companies like ours!

Matt Williams

5

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Huge thanks to Hit Rate Solutions and their entire team for their hard work. We use them consistently and it’s freed up so much time for other teams within the company. It has been worth every penny!

Steve Edmundson

5

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1. Human Interaction and Empathy:

During a customer call, live agents offer genuine human interaction and empathy, which is crucial for building rapport and establishing trust with customers. They can understand and empathize with customer concerns, emotions, and nuances, providing personalized support that goes beyond robotic responses.

2. Complex Problem-Solving:

While robots excel at handling simple and repetitive tasks, they struggle when faced with complex problems or unique situations. Live agents and a call answering service executed by humans possess critical thinking skills and the ability to adapt, allowing them to handle complex customer inquiries, provide creative solutions, and resolve issues effectively.

3. Flexibility and Adaptability:

Live agents and human virtual receptionists can adapt their communication style and tone based on individual customer preferences and needs. They can adjust their approach to accommodate different personalities, language barriers, or specific cultural contexts, ensuring a tailored and satisfactory customer experience. The more happy customers you have, the higher your customer retention.

4. Contextual Understanding:

Understanding the context of a customer's query during an incoming call is essential for providing accurate and relevant assistance. Live agents behind virtual answering services can analyze the subtleties of a conversation, ask clarifying questions, and gather additional information to fully comprehend customer needs. This contextual understanding enables them to offer more personalized and effective solutions.

5. Upselling and Cross-Selling Opportunities:

Live agents are adept at identifying upselling and cross-selling opportunities during customer interactions. By actively listening and understanding customer requirements, agents can suggest additional products or services that align with their needs, increasing sales and revenue for the business. As a result, these human call center agents can help your business thrive.

6. Brand Representation:

Live agents serve as brand ambassadors, embodying the values, personality, and voice of the company. They can convey brand messaging, reinforce brand loyalty, and leave a lasting impression on customers through their professional image, personal touch, expertise, and dedication to customer satisfaction.

7. Handling Emotional Situations:

Customer interactions often involve emotional situations, such as frustrations, complaints, or sensitive issues. Live agents possess emotional intelligence, allowing them to navigate these situations with sensitivity, empathy, and tact. They can de-escalate tense situations, offer emotional support, and turn negative experiences into positive ones.

8. Building Long-Term Relationships:

Live agents have the ability to build long-term relationships through customer calls. By providing personalized and memorable experiences, agents can foster loyalty and create brand advocates who are more likely to return and recommend the business to others.

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What Hit Rate Solutions Can Offer You

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Outsource Your Incoming Calls To Hit Rate Solutions Today!

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Our Features and Related Services

Telephone answering service companies offer a range of features and services to meet the diverse needs of businesses. Here are some common features you can expect from a professional telephone answering service:

Call Answering and Message Taking

Call Answering and Message Taking

The core function of a telephone answering service is to answer incoming calls promptly and professionally. Trained agents and a virtual receptionist handle each call with care, follow specific scripts or instructions, and accurately take messages on behalf of your business.

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Call Answering and Message Taking

Call Answering and Message Taking
Appointment Scheduling

Appointment Scheduling

Appointment scheduling is a vital service provided by telephone answering service companies, particularly for industries such as healthcare, legal, and consultancy. Agents can manage your appointment calendar, book and reschedule appointments, and send reminders to both customers and your business.

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Appointment Scheduling

Appointment Scheduling
Order Processing

Order Processing

For businesses that receive orders over the phone, telephone answering services can handle order processing efficiently. Agents can take customers' orders, process payments, and provide order-related information, ensuring a seamless buying experience for your customers. For businesses that need live chat support for order processing, we can assist with this as well.

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Order Processing

Order Processing
Help Desk and Customer Support

Help Desk and Customer Support

Many businesses require dedicated customer support to handle inquiries, troubleshoot issues, lock in contracts, and provide assistance. Telephone answering services can serve as an extension of your help desk, ensuring that customers receive timely support and resolution.

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Help Desk and Customer Support

Help Desk and Customer Support
Call Routing and Transfer

Call Routing and Transfer

Telephone answering services can route calls to the appropriate department or employee within your organization. Whether it's transferring a call to a specific team member or a designated phone number, agents can ensure efficient call routing and call transfers to save time and streamline communication.

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Call Routing and Transfer

Call Routing and Transfer
Call Screening and Filtering

Call Screening and Filtering

In situations where certain calls need to be screened or filtered, telephone answering services can perform this task. Agents can follow predefined protocols to identify and prioritize urgent calls or filter out unwanted or spam calls, allowing your business to focus on essential communications.

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Call Screening and Filtering

Call Screening and Filtering

Our Main Markets

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They Work with Us

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American Senior Benefits Logo

Our Best Outsourcing Results for Live Answering Services

If your business needs to achieve superior customer service, we encourage you to explore our live answering services. At Hit Rate Solutions, we pride ourselves on delivering support during both current and after-hours and across industries. See how we can assist your business today!

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Answering Service

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Virtual Receptionist

Virtual Receptionist for Doctors on Call

Doctors on Call is a company that helps California residents contact their physicians.

Exceptional Call Handling

Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.

Substantial Customer Satisfaction Boost

Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.

Complete Coverage of Patient Concerns

Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.

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Appointment Setting

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Appointment Setting for Apex Wireless

Apex Wireless has been an authorized TELUS dealer in Canada for over 30 years.

Upselling Boom

With Hit Rate Solutions' aid, Apex Wireless observed a significant 33% increase in upsold products, boosting their sales revenue.

Customer Reach and Engagement

Hit Rate Solutions successfully expanded Apex Wireless' reach to business specialists, securing their position in a competitive marketplace.

Effective Data Usage Reports

By effectively sending out data usage reports to clients, Hit Rate Solutions helped Apex Wireless raise the number of these reports from 0 to 95%, contributing to an informed and satisfied customer base.

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Appointment Setting

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Appointment Setting for Cashman Claims

Cashman claims is located in Massachusetts and helps their clients reclaim money that is owed to families, individuals, and businesses.

Efficient Appointment Setting

HitRate Solutions aided Cashman Claims in successfully booking appointments with clients interested in reclaiming their assets, enhancing their operational efficiency.

Enhanced Team Productivity

Collaborating with HitRate Solutions, Cashman Claims grew its appointment-setting team from one to three members, resulting in a 200% increase in efficiency.

Remarkable Asset Recovery

With efficient appointment setting and asset recovery process, Cashman Claims successfully returned over $1,350,000 in unclaimed property nationwide.

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Appointment Setting

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Appointment Setting for Diligent Recovery

Diligent Recovery is a firm in California County that helps homeowners recover their houses.

Appointments Surge

Hit Rate Solutions helped Diligent Recovery boost their appointments with homeowners by 150%, enabling them to consistently secure 2-3 appointments per week.

Client Retention Success

Thanks to our services, 85% of Diligent Recovery's clients managed to retain their homes post-foreclosure, dramatically fulfilling the firm's mission.

Homeowner Reach Expansion

Our support significantly expanded Diligent Recovery's outreach, ensuring that more homeowners received much-needed assistance after foreclosure.

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Appointment Setting

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Appointment Setting for Integrity Marketing

Integrity Marketing is an Insurtech company that started in 2006 in Dallas, Texas.

Appointment Setting Success

With HitRate Solutions' expertise, Integrity Marketing effectively set appointments with agents interested in learning more about their products and services.

Real-time Reporting and Analytics

HitRate Solutions' real-time reporting and analytics provided insights to Integrity Marketing, allowing them to track the success of their appointment-setting campaigns.

Remarkable Growth

Through strategic appointment setting and data analysis, Integrity Marketing managed to grow its network impressively, reaching over 420,000 agents and millions of customers.

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Appointment Setting

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Appointment Setting for Logan Klink

Logan Klink is an agent under American Income life insurance company which has clients from Canada and New Zealand but originated in New York.

Profound Appointment Boost

Through Hit Rate Solutions, Logan Klink was able to secure 3-4 appointments per week, a 300% increase, enhancing his productivity and client outreach.

Increased Deal Closure

With our support, Logan managed to close 5 deals per week, which significantly amplified his sales figures.

Top Agent Ascension

Leveraging our services, Logan became one of the top agents of American Income, successfully establishing long-term relationships with his clients and boosting his career in life insurance.

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Appointment Setting

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Appointment Setting for Nobee

Originating in Boston, Nobee is the new way to rent.

Streamlined Appointment Setting

HitRate Solutions efficiently arranged apartment tours, helping Nobee showcase their unique rental system and offerings to potential renters.

Successful Lead Pre-Qualification

Through their partnership with HitRate Solutions, Nobee has pre-qualified over 50 renters, ensuring they're engaging with an audience that aligns with their business model.

Business Growth and Enhanced Customer Experience

With HitRate Solutions' support, Nobee has been able to expand their business while also providing a better and more affordable rental experience for their customers.

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Cold Calling

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Cold Calling for Reverse Care

Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.

Significant Associate Increase

With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.

Impressive Transfer Uplift

Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.

Greater Customer Pre-Qualification

By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.

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Order Taking

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Customer Support

Customer Support for Niche Market Concepts

Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.

Massive Sales Growth

Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.

Order Volume Expansion

With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.

Improved Customer Satisfaction

By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.

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Lead Generations

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Lead Generations for Bold Leads

Bold Leads is powered by Lonewolf Technologies based in Arizona. They are a leader in real estate lead generation.

Boosted Lead Generation

By partnering with HitRate Solutions, Bold Leads significantly increased their lead generation efforts, resulting in a surge of qualified leads that helped drive more closed deals and revenue growth for the company.

Optimized Back-Office Operations

HitRate Solutions provided essential back-office support services, allowing Bold Leads' real estate agents to focus on their primary task - closing deals. This shift led to increased productivity and boosted customer satisfaction.

Enhanced Customer Satisfaction

The dedicated support from HitRate Solutions enabled Bold Leads' agents to deliver superior service to their clients, resulting in improved customer satisfaction and loyalty, reinforcing the company's position as a trusted partner in the real estate industry.

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Lead Generations

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Lead Generations for DH Insurance Group

DH Insurance Group is a medical insurance company for those 65+ years old.

Effective Lead Generation

With the help of HitRate Solutions, DH Insurance Group successfully generated valuable leads and provided their licensed insurance agents with a list of potential customers who were interested in Medicare options.

Customer-Centric Tool Development

HitRate Solutions developed a 60-second comparison tool, enabling DH Insurance Group's customers to compare Medicare plans and estimate savings quickly and efficiently.

Targeted Outreach for 65+ Customers

HitRate Solutions' targeted approach allowed DH Insurance Group to reach potential customers aged 65 and above, expanding their customer base and enhancing their services.

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Lead Generations

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Lead Generations for Dynamic Insurance Services

Dynamic Insurance Services is a pioneer in the final expense sector and is located in Texas. They train their own insurance agents from tier 1-4.

Consistent Lead Generation

Hit Rate Solutions provided Dynamic Insurance Services with 4-5 qualified leads per day, ensuring a steady flow of prospects for their Tier 4 advocate agents.

400% Increase in Tier 4 Advocates

With a successful lead generation strategy, Dynamic Insurance Services grew its top-performing agent team from 2 to 10 Tier 4 advocates, marking a 400% increase.

Empowering Top-Performing Agents

The increase in Tier 4 advocates enabled Dynamic Insurance Services to create the ultimate virtual team of high-performing agents, who manage their own teams and receive overrides on those teams.

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Get Your Premium Live Answering Serivices Today!

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FAQ

How does a telephone answering service work?

A telephone answering service works by having trained agents handle incoming calls on behalf of businesses. These agents follow specific protocols and scripts provided by the business to ensure consistent and professional call handling.

Can I customize the greetings and scripts used by the answering service?

Yes, most telephone answering services allow businesses to customize greetings and scripts according to their specific requirements. This customization ensures that the service aligns with your brand image and maintains a personalized touch with callers.

Are telephone answering services HIPAA compliant?

Some telephone answering services specialize in serving industries with specific regulatory requirements, such as healthcare. These services ensure compliance with HIPAA (Health Insurance Portability and Accountability Act) regulations and maintain the confidentiality of patient information.

How much does a telephone answering service cost?

A telephone answering service works by having trained agents handle incoming calls on behalf of businesses. These agents follow specific protocols and scripts the business provides to ensure consistent and professional call handling.

Can I integrate a telephone answering service with my existing phone system?

Yes, telephone answering services can be seamlessly integrated with your existing phone system. This integration allows for efficient call routing, call forwarding, and other features while ensuring a smooth transition between your internal staff and the service provider.

What happens if there is a high volume of calls at once?

Telephone answering services are equipped to handle high call volumes efficiently. They typically have multiple agents available to manage incoming calls, ensuring that no call goes unanswered, even during peak periods.

Can a telephone answering service handle calls in multiple languages?

Yes, many telephone answering services offer multilingual support. They have agents proficient in different languages to cater to diverse customer bases. Discuss your language requirements with the service provider to ensure they can accommodate your needs.

Can I monitor the calls handled by a telephone answering service?

Most telephone answering services provide call recording and reporting features. These features allow you to monitor the calls handled by the service, ensuring quality assurance and providing insights into customer interactions.

How quickly can you scale up if our call volume increases?

We'll be able to scale our services as soon as you need us! Regardless of your call volume, we will be able to provide top-quality customer service and support.

Can I cancel or change my telephone answering?

Yes, you have the option to cancel or change your telephone answering service. The specifics of the cancellation or change process will depend on the terms and conditions outlined by the service provider you are working with. It is recommended to review your service agreement or contact the provider directly to understand the procedures and any potential fees or restrictions associated with cancellation or changes. Keep in mind that providing advance notice for cancellation or discussing your desired changes with the provider will help ensure a smooth transition and avoid any potential disruptions to your telephone answering service.