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We work 24/7 in the USA, Australia, and Canada
Never miss another customer call. Our professional phone answering service gives you trained live agents who answer your calls, take detailed messages, capture leads, and represent your brand 24/7, so every caller reaches a real person instead of voicemail. Every unanswered call is a potential lost customer. We make sure someone is always there to pick up, answer questions, and route what matters to your team. Pricing starts from $7/hr.
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5 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
1.9k
Calls Monitored and Scored Monthly
24/7
Advanced Customer Support
Customers searching for a phone answering service want one thing: to know someone will pick up. Our agents do exactly that, and more:
Our phone answering service is built around keeping your line covered and your callers cared for.
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We answer customer questions and provide assistance, so callers get fast, accurate help every time they reach out.
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We take detailed messages and route calls to the right person or department, so nothing gets lost and urgent matters reach you quickly.
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We book meetings and appointments directly into your calendar, keeping your schedule full without back-and-forth.
We collect caller information and qualify interest so your sales team can follow up, turning inbound calls into real opportunities.
We support your customers outside your business hours, on evenings, weekends, and holidays, so your line is never dead.
We pick up when your own team is busy or call volume spikes, so no caller waits on hold or hangs up.
A phone answering service pays for itself by protecting the revenue that comes through your phone line, at a fraction of the cost of staffing reception in-house.
Your customers don't care who answers the phone. They care that someone does. A missed call rarely calls back; it calls a competitor instead. A professional answering service protects the revenue and relationships that walk in through your phone line, and keeps your own team focused instead of interrupted.
An automated system can pick up, but it cannot make a caller feel heard. For most businesses, the person who answers the phone is the first impression, and a live agent builds trust that automation cannot match.
Businesses where a missed call means lost revenue rely on us most. We onboard dedicated agents briefed on your field before they answer a call.
We combine experienced, professional Filipino agents with the systems and safeguards businesses expect from a reliable partner.
Our agents are trained to communicate clearly, professionally, and according to your brand standards, so every caller has a positive experience.
Our agents work within the tools you already use, including CRMs and scheduling platforms such as Salesforce, HubSpot, Zendesk, and GoHighLevel, so messages and appointments flow straight into your workflow.
Every agent operates under NDA, and call recordings and caller details stay within controlled access at all times. If your business needs specific compliance standards beyond this, contact us to confirm what we can support for your account.
Our services aren't only affordable, they are high-quality, giving you peace of mind that this area of your business is covered.
Tell us your business hours, common questions, scripts, and goals, so we know exactly how you want calls handled.
Your agents learn your brand, services, and customer expectations before they take a single call.
Your customers receive professional support without knowing you outsourced. We monitor and score calls and review performance with you to keep improving.
We are your complete solution for business needs beyond answering, including a dedicated virtual receptionist, appointment setting, lead generation, and customer support.
The core function of a telephone answering service is to answer incoming calls promptly and professionally. Trained agents and a virtual receptionist handle each call with care, follow specific scripts or instructions, and accurately take messages on behalf of your business.
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For businesses that receive orders over the phone, telephone answering services can handle order processing efficiently. Agents can take customers' orders, process payments, and provide order-related information, ensuring a seamless buying experience for your customers. For businesses that need live chat support for order processing, we can assist with this as well.
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We provide comprehensive customer support that handles inquiries, resolves issues, and creates positive experiences across every interaction. Our agents are trained to represent your brand values while delivering the responsive, helpful service that turns one-time buyers into loyal customers.
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Telephone answering services can route calls to the appropriate department or employee within your organization. Whether it's transferring a call to a specific team member or a designated phone number, agents can ensure efficient call routing and call transfers to save time and streamline communication.
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In situations where certain calls need to be screened or filtered, telephone answering services can perform this task. Agents can follow predefined protocols to identify and prioritize urgent calls or filter out unwanted or spam calls, allowing your business to focus on essential communications.
More About Service
Answering Service
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Virtual Receptionist
Doctors on Call is a company that helps California residents contact their physicians.
Exceptional Call Handling
Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.
Substantial Customer Satisfaction Boost
Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.
Complete Coverage of Patient Concerns
Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.
Appointment Setting
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Apex Wireless has been an authorized TELUS dealer in Canada for over 30 years.
Upselling Boom
With Hit Rate Solutions' aid, Apex Wireless observed a significant 33% increase in upsold products, boosting their sales revenue.
Customer Reach and Engagement
Hit Rate Solutions successfully expanded Apex Wireless' reach to business specialists, securing their position in a competitive marketplace.
Effective Data Usage Reports
By effectively sending out data usage reports to clients, Hit Rate Solutions helped Apex Wireless raise the number of these reports from 0 to 95%, contributing to an informed and satisfied customer base.
Appointment Setting
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Cashman claims is located in Massachusetts and helps their clients reclaim money that is owed to families, individuals, and businesses.
Efficient Appointment Setting
HitRate Solutions aided Cashman Claims in successfully booking appointments with clients interested in reclaiming their assets, enhancing their operational efficiency.
Enhanced Team Productivity
Collaborating with HitRate Solutions, Cashman Claims grew its appointment-setting team from one to three members, resulting in a 200% increase in efficiency.
Remarkable Asset Recovery
With efficient appointment setting and asset recovery process, Cashman Claims successfully returned over $1,350,000 in unclaimed property nationwide.
Appointment Setting
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Diligent Recovery is a firm in California County that helps homeowners recover their houses.
Appointments Surge
Hit Rate Solutions helped Diligent Recovery boost their appointments with homeowners by 150%, enabling them to consistently secure 2-3 appointments per week.
Client Retention Success
Thanks to our services, 85% of Diligent Recovery's clients managed to retain their homes post-foreclosure, dramatically fulfilling the firm's mission.
Homeowner Reach Expansion
Our support significantly expanded Diligent Recovery's outreach, ensuring that more homeowners received much-needed assistance after foreclosure.
Appointment Setting
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Integrity Marketing is an Insurtech company that started in 2006 in Dallas, Texas.
Appointment Setting Success
With HitRate Solutions' expertise, Integrity Marketing effectively set appointments with agents interested in learning more about their products and services.
Real-time Reporting and Analytics
HitRate Solutions' real-time reporting and analytics provided insights to Integrity Marketing, allowing them to track the success of their appointment-setting campaigns.
Remarkable Growth
Through strategic appointment setting and data analysis, Integrity Marketing managed to grow its network impressively, reaching over 420,000 agents and millions of customers.
Appointment Setting
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Logan Klink is an agent under American Income life insurance company which has clients from Canada and New Zealand but originated in New York.
Profound Appointment Boost
Through Hit Rate Solutions, Logan Klink was able to secure 3-4 appointments per week, a 300% increase, enhancing his productivity and client outreach.
Increased Deal Closure
With our support, Logan managed to close 5 deals per week, which significantly amplified his sales figures.
Top Agent Ascension
Leveraging our services, Logan became one of the top agents of American Income, successfully establishing long-term relationships with his clients and boosting his career in life insurance.
Appointment Setting
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Originating in Boston, Nobee is the new way to rent.
Streamlined Appointment Setting
HitRate Solutions efficiently arranged apartment tours, helping Nobee showcase their unique rental system and offerings to potential renters.
Successful Lead Pre-Qualification
Through their partnership with HitRate Solutions, Nobee has pre-qualified over 50 renters, ensuring they're engaging with an audience that aligns with their business model.
Business Growth and Enhanced Customer Experience
With HitRate Solutions' support, Nobee has been able to expand their business while also providing a better and more affordable rental experience for their customers.
Cold Calling
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Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Significant Associate Increase
With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.
Impressive Transfer Uplift
Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.
Greater Customer Pre-Qualification
By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.
Order Taking
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Customer Support
ShedsForLessDirect is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Massive Sales Growth
Partnering with Hit Rate Solutions led to a considerable increase in quarterly sales for ShedsForLessDirect.
Order Volume Expansion
With the assistance of our services, ShedsForLessDirect was able to manage a substantial increase in order volume during the peak of the COVID-19 pandemic.
Improved Customer Satisfaction
By enhancing customer support and reducing the time to order, Hit Rate Solutions helped ShedsForLessDirect boost customer satisfaction and increase conversion rates.
Lead Generations
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Bold Leads is powered by Lonewolf Technologies based in Arizona. They are a leader in real estate lead generation.
Boosted Lead Generation
By partnering with HitRate Solutions, Bold Leads significantly increased their lead generation efforts, resulting in a surge of qualified leads that helped drive more closed deals and revenue growth for the company.
Optimized Back-Office Operations
HitRate Solutions provided essential back-office support services, allowing Bold Leads' real estate agents to focus on their primary task - closing deals. This shift led to increased productivity and boosted customer satisfaction.
Enhanced Customer Satisfaction
The dedicated support from HitRate Solutions enabled Bold Leads' agents to deliver superior service to their clients, resulting in improved customer satisfaction and loyalty, reinforcing the company's position as a trusted partner in the real estate industry.
Lead Generations
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DH Insurance Group is a medical insurance company for those 65+ years old.
Effective Lead Generation
With the help of HitRate Solutions, DH Insurance Group successfully generated valuable leads and provided their licensed insurance agents with a list of potential customers who were interested in Medicare options.
Customer-Centric Tool Development
HitRate Solutions developed a 60-second comparison tool, enabling DH Insurance Group's customers to compare Medicare plans and estimate savings quickly and efficiently.
Targeted Outreach for 65+ Customers
HitRate Solutions' targeted approach allowed DH Insurance Group to reach potential customers aged 65 and above, expanding their customer base and enhancing their services.
Lead Generations
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Dynamic Insurance Services is a pioneer in the final expense sector and is located in Texas. They train their own insurance agents from tier 1-4.
Consistent Lead Generation
Hit Rate Solutions provided Dynamic Insurance Services with 4-5 qualified leads per day, ensuring a steady flow of prospects for their Tier 4 advocate agents.
400% Increase in Tier 4 Advocates
With a successful lead generation strategy, Dynamic Insurance Services grew its top-performing agent team from 2 to 10 Tier 4 advocates, marking a 400% increase.
Empowering Top-Performing Agents
The increase in Tier 4 advocates enabled Dynamic Insurance Services to create the ultimate virtual team of high-performing agents, who manage their own teams and receive overrides on those teams.
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Stop letting calls go to voicemail. Get in touch to see how our phone answering service can make sure every customer reaches a real person.
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No. Our agents answer in your brand voice and follow your scripts, so callers experience them as part of your team.
Yes. We train agents on your scripts and workflows and work within the CRM and tools you already use, logging calls and messages directly in your system.
Yes. We provide 24/7 coverage, so your customers reach a live person on evenings, weekends, and holidays, not voicemail.
Yes. We assign dedicated agents briefed on your business, so you get consistent, familiar service rather than a rotating pool.
Once we understand your call requirements and train your agents, coverage can be up and running quickly. Contact us and we will confirm a timeline for your account.
Pricing depends on your call volume and coverage hours and starts from $7/hr. Contact us for a quote built around your business.
