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24/7 Order Taking Call Center Services with Real People, Real Results

Hit Rate Solutions delivers professional order-taking answering service with 24/7 availability, cost-effective solutions, and seamless integration with your existing software. Our experienced team handles phone orders, online purchases, and multichannel requests to maximize sales while you focus on growing your business.

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Order Processing Call Center & Inbound Order Taking Services
Inbound Call Center

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🎧 Call Center Philippines

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Order Processing Call Center & Inbound Order Taking Services

A Better Customer Experience

5 sec

Key Client Average Speed to Answer

98%

Dedicated Client Call Quality Assurance Score

1.9k

Calls Monitored and Scored Monthly

24/7

Advanced Customer Support

They Work with Us

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Club Pilates Logo
Green Line Logo
Mega Legacy Logo
Odenza Logo
Broad Leaf Logo
American Senior Benefits Logo

Why Should You Outsource Order Taking?

Taking online orders is critical for businesses worldwide, but handling it in-house can be a strain on your staff. Outsourcing to an answering service can boost sales and productivity. By leveraging a dedicated global order-taking team, you can focus employees on high-value tasks while providing top-notch customer service. Outsourcing order-taking can:

When Choosing Phone Order Taking Service from Hit Rate Solutions, You Get

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    24/7 Order Processing

    Our dedicated team operates round-the-clock, providing consistent order processing service to support your business. All of your orders, including online and phone orders, are promptly and efficiently handled, regardless of the hour.

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    Professionally Executed Services

    Committed to excellence, our experts add a personal touch to your business operations. Our team leverages their specialized skills in seamless order management, customer interaction, and logistics to create a positive experience and drive a competitive edge for your business.

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    Cost-Effective and Streamlined Solutions

    When you outsource your order processing tasks to us, you sidestep the need for additional in-house staff, translating into significant cost savings. This arrangement allows your core team to focus on their primary responsibilities and enhance overall productivity.

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    Multichannel Order Management

    Our team is proficient at handling orders across multiple sales channels, including online stores, retail outlets, and wholesale points of sale. Regardless of whether your customers place orders via email, social media, or phone, we're equipped to serve them effectively.

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    Integration with Your Existing Software

    Our expertise extends to various industry-standard order processing software, facilitating a smooth transition and operation. We can adeptly navigate your existing software and eliminate the need to overhaul your current systems.

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What Our Satisfied Clients Say About Us

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Hit Rate Solutions has been a joy to work with. They are very professional and provide me all my telemarketing and back office needs for my insurance business!

Bruce Cao

5

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HitRate has been amazing from the start. To onboarding, account manager communications, and the associate we oversee have been excellent. Very pleased with the way this partnership has gone and excited to see us grow with them as well. Highly recommend their services.

Johnny Cardenas

5

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I have had the pleasure of working with Hit Rate Solutions for the past seven years. Throughout that time, I’ve had the same dedicated representative managing my telemarketing campaigns, which has provided consistency, reliability, and outstanding service.

I highly recommend Hit Rate Solutions to anyone seeking professional telemarketing services to help take their business to the next level.

Amber Abney

5

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The fastest setup we’ve experienced — the team had reps ready in under a week, with strong English and quick learning.

Andrew V.

5

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Our associate improves every week. The process has been easy, and collaboration is strong.

Nathan Gibbs

5

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Seamless, professional experience. The team is highly detailed and hardworking.

Jeremy

5

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The team is responsive with solid reporting, and Mia is a dependable, trustworthy associate.

Mia Fennell

5

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The sales process was seamless, and our associate has been a standout — energetic, reliable, and dedicated.

Amber Abney

5

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Helpful and smooth onboarding. The team is easy to work with.

Jordan Boutboul

5

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Mel is hardworking, resourceful, and quick to solve problems — a true asset to the campaign.

Chris Colgate

5

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I want to give a huge thanks to Hit Rate Solutions for everything they've done for us so far. We have doubled our number of appointments in the last month and it’s all thanks to them! Incredible team that actually cares about our business.

Edward Cortez

5

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Hit Rate has been integral to our company’s growth. They have hit the ground running and have made it so much easier for our sales team to be effective at their job.

Reggie Danage

5

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Very impressed so far! I was able to set more appointments in a few months than I have the entire year. I love how affordable and responsive they are as well!

Richard Parenti

5

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April tailored a program perfectly suited to our firm's needs. Thanks to the excellent results and the outstanding management by April and Christi, we expanded our team of associates. Christi consistently provides high-quality, timely communication and solutions. We've seen growth in our agents' skills, with Rose already booking high-value appointments. The team's performance has directly contributed to our revenue growth.

Gregory Doomanis

5

Why Choose Real People Over AI for Your Order-Taking Service

Human agents build customer trust and handle complex situations that AI simply cannot manage. When customers have questions about products, need help with customization, or face issues during the purchase process, live operators provide the flexibility and empathy that keeps customers coming back.

  • Personalized service that builds loyalty: Professional agents listen to customer needs and adapt their approach to each situation. This personal touch creates stronger customer relationships than automated systems ever could.
  • Handle complex orders with ease: Real people excel at managing special requests, product substitutions, and unique customer situations. When orders involve multiple items or customization, human agents ensure all the details are captured correctly.
  • Better problem resolution: Live operators can think critically, offer alternatives, and make judgment calls that satisfy customers and protect your reputation. AI struggles with nuanced situations where customer expectations require creative solutions.
  • Increased customer satisfaction: Customers feel valued when they speak with a real person who cares about their needs. This human connection translates directly into higher satisfaction scores and repeat business.
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Stop Losing Sales to Unanswered Calls and Start Growing Revenue Today

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Our Areas of Expertise

Retail service

Real Estate

Our real estate professionals excel at appointment setting and cold calling to connect you with qualified leads. We handle property inquiries, schedule showings, and manage follow-ups so your agents can focus on closing deals.
Insurance Customer Service

Insurance Sector

We manage insurance inquiries, policy questions, and claims processing with accuracy and professionalism. Our trained agents follow strict security protocols to protect sensitive customer information while delivering the personalized service your clients expect.
Outsourced IT Support

Healthcare Sector

Our healthcare call center team handles appointment scheduling, patient inquiries, and order processing for medical supplies with HIPAA-compliant procedures. We provide compassionate, professional support that helps healthcare providers deliver better patient experiences.
Outsourced IT Support

Additional Industries We Serve

Beyond our core specializations, we provide professional order taking services for Manufacturing, Hospitality and Travel, and other diverse sectors. Our adaptable team quickly learns your industry requirements, product details, and customer service standards to deliver seamless order processing regardless of your business type.

Increase Revenue

By having calls answered 24/7, you capture orders from customers in different time zones and after business hours. Every answered call is a potential sale that would otherwise be lost.

Streamline Your Business Operations

Our answering service order taking removes the burden of managing order processing staff, training, and scheduling. You get a complete order taking call center solution without the operational complexity.

Boost Efficiency and Competitiveness

Professional agents trained in the order taking process handle calls faster and more accurately than untrained staff. This efficiency translates to better customer satisfaction and stronger customer relationships.

Leverage Skilled Expertise in Order Management and Logistics

Our team brings years of experience in order processing, product-specific training, and knowledge of best practices. You benefit from this expertise without investing in extensive training programs.

Substantially Reduce Costs

Outsource order processing to save money on salaries, benefits, office space, and call center software. Our cost-effective solutions deliver excellent service at a fraction of in-house costs.

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Why Choose Hit Rate Solutions for Order-Taking Answering Services or Order Entry Services?

Hit Rate Solutions combines affordable pricing with exceptional service quality, giving you a competitive advantage without breaking the budget. Our experienced answering service team handles high call volume with professionalism, ensuring every customer receives excellent service that reflects well on your brand.

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Inbound Call Center

Additional Services to Outsource More Business Process

Along with our reliable online order processing services, we can also assist your business with:

Appointment Setting Services

Appointment Setting Services

Our appointment setting professionals qualify leads, schedule meetings, and manage your calendar with precision. We use proven scripts and techniques to book more appointments while respecting your prospects' time and maintaining your brand reputation.

More About Service

Appointment Setting Services

Appointment Setting Services
Inbound Lead Generation

Inbound Lead Generation

Appealing to your target customer with professionalism and respect has never been easier than with our call center services, designed to increase your lead flow.

More About Service

Inbound Lead Generation

Inbound Lead Generation
Outsourced Customer Support

Outsourced Customer Support

We provide comprehensive customer support that handles inquiries, resolves issues, and creates positive experiences across every interaction. Our agents are trained to represent your brand values while delivering the responsive, helpful service that turns one-time buyers into loyal customers.

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Outsourced Customer Support

Outsourced Customer Support

Our Main Markets

United States Call Center

Australia Call Center

Canada Call Center

Our Best Outsourcing Results for Order Taking

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Order Taking

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Order Taking for OMRS

OMRS operates from Manhattan. They provide a delivery service system for local retail shops and restaurants.

24/7 Customer Support

HitRate Solutions provided OMRS with round-the-clock customer support, ensuring no order was missed and each customer was adequately serviced, no matter the time of day.

Team Expansion and Scalability

OMRS saw a significant growth in their customer support team, from one to eight people, courtesy of HitRate Solutions' scalable services, enhancing operational efficiency and order management.

Increased Customer Satisfaction

By managing orders promptly and providing constant support, HitRate Solutions greatly improved customer satisfaction and retention for OMRS, fostering positive customer experiences.

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Answering Service

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Virtual Receptionist

Virtual Receptionist for Doctors on Call

Doctors on Call is a company that helps California residents contact their physicians.

Exceptional Call Handling

Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.

Substantial Customer Satisfaction Boost

Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.

Complete Coverage of Patient Concerns

Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.

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Order Taking

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Customer Support

Customer Support for Sheds Direct Stores

ShedsForLessDirect is an ecommerce company out of Missouri. They started with 1 online store back in 2006.

Massive Sales Growth

Partnering with Hit Rate Solutions led to a considerable increase in quarterly sales for ShedsForLessDirect.

Order Volume Expansion

With the assistance of our services, ShedsForLessDirect was able to manage a substantial increase in order volume during the peak of the COVID-19 pandemic.

Improved Customer Satisfaction

By enhancing customer support and reducing the time to order, Hit Rate Solutions helped ShedsForLessDirect boost customer satisfaction and increase conversion rates.

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Ask for a Quote on Outsourcing Your Order Taking and Get Started Today!

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Average response time: 1 business day

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FAQ

Have you assessed the potential revenue loss from missed sales opportunities?

In today's dynamic business environment, many enterprises are reaping the benefits of outsourcing their phone order-taking services. This strategy extends sales operations beyond traditional business hours, making your business accessible 24/7. Leveraging order entry outsourcing means being always ready to serve customers, provide valuable product information, announce specials, and explore cross-selling opportunities that align with your specific guidelines.

What does order processing outsourcing mean?

Order processing outsourcing means hiring a third-party company to manage your order-handling tasks. This could include receiving orders, confirming their details, and coordinating delivery.

What does outsourced order processing support entail?

Order processing support involves services such as receiving orders from various sales channels, confirming order details, coordinating with logistics, and providing customer support related to order inquiries. We're here to answer questions that your customers may have about their orders and give them peace of mind.

Is it cheaper to outsource order processing?

Yes, it's significantly cheaper to outsource order processing than hiring an in-house order management team. Outsourcing allows your internal team to focus on core tasks while ensuring efficient order handling.

How quickly can Hit Rate Solutions implement their order processing services for my business?

At Hit Rate Solutions, we understand the urgency to streamline your order-taking process. Our setup process is rapid and seamless, often fully operational within just a few days. The exact timing depends on the complexity and specific needs of your business. Rest assured, our team will work diligently to ensure your services are up and running as soon as possible.

How much does it cost for a phone answering service?

Our phone answering service pricing is flexible and based on call volume, service hours, and your specific needs. Most small businesses find our solutions cost a fraction of hiring even one full-time employee, with rates starting at competitive per-minute or per-call pricing. Contact us for a customized quote that fits your budget and demand.