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We work 24/7 in the USA, Australia, and Canada
Navigating the insurance industry is confusing for many people. From understanding health insurance to enrolling in the right claim, consumers often have questions about how to navigate this complex topic. As there are more millennial consumers, the need for more accessible digital channels continues to grow, and the insurance industry is no exception. As a result, many insurance carriers have started relying on affordable insurance call center services to offer personalized service affordably. These providers have expertise in various insurance sectors and can deliver tailored offerings to deliver an engaging and personalized experience, all digitally.
11 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
24/7
Advanced Customer Support
1.9k
Calls Monitored and Scored Monthly
Meet Hit Rate Solutions, your cost-effective insurance call center solution for superior customer service in the insurance sector. Our insurance agents provide high-quality customer service at an affordable rate so you can focus on other areas of your business.
In a competitive industry, top-quality customer service is vital. We provide this at rates starting from just $7/hr, thanks to our operational base in the Philippines, known for its cost-effective, proficient English-speaking workforce. Low-cost call center services like ours enable you to increase your profit margins while tending to your customer relationships.
Our agents are thoroughly trained to ensure first-rate service from the first call. By outsourcing your call center needs to us, you can focus more on core business operations, secure in the knowledge your customers are receiving excellent service. From health insurance to insurance call center outsourcing, trust that we have the needed experience to help your business thrive.
Choose Hit Rate Solutions - your partner in enhancing customer service quality while significantly cutting costs.
We know that insurance providers are all unique, so our call center agents are trained to understand the unique aspects of your insurance sales. At Hit Rate Solutions, our versatility and competence in business process outsourcing make us an ideal partner for your company.
Whether handling policy inquiries or claims support from your customers or prospects, our well-trained associates at our insurance contact center ensure smooth operations at all times.
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We can also assist with outbound services that include proactive lead generation, appointment setting, and customer follow-ups, all of which are geared toward sustainable business growth.
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Rest assured that insurance agencies like yours will only get the best quality services all at an affordable rate. We provide significant value to our customers and our skilled personnel can professionally assist you.
Our insurance call center works to understand your unique business and offers tailored solutions to ensure satisfactory results. Our insurance industry experience permeates every customer interaction.
From well-trained staff to versatile solutions, Hit Rate Solutions offers insurance call center services that are designed to help you stand out from your competitors. Here are some benefits of working with our call center agents.
As an insurance call center, we have agents who are highly trained and can handle any inquiry that your customers may have, helping increase customer retention and satisfaction.
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Unlike other contact centers, we offer affordable rates that can significantly reduce your operational costs. In return, you can invest more in your core business.
No customer inquiry will slip through the cracks. We are available 24/7 to give you peace of mind that your business will continue to thrive.
As your business grows, so do our services and support. We can continue to scale alongside your company to meet its growing demands.
Appointment Setting
Logan Klink is an agent under American Income life insurance company which has clients from Canada and New Zealand but originated in New York.
Profound Appointment Boost
Through Hit Rate Solutions, Logan Klink was able to secure 3-4 appointments per week, a 300% increase, enhancing his productivity and client outreach.
Increased Deal Closure
With our support, Logan managed to close 5 deals per week, which significantly amplified his sales figures.
Top Agent Ascension
Leveraging our services, Logan became one of the top agents of American Income, successfully establishing long-term relationships with his clients and boosting his career in life insurance.
Lead Generations
Dynamic Insurance Services is a pioneer in the final expense sector and is located in Texas. They train their own insurance agents from tier 1-4.
Consistent Lead Generation
Hit Rate Solutions provided Dynamic Insurance Services with 4-5 qualified leads per day, ensuring a steady flow of prospects for their Tier 4 advocate agents.
400% Increase in Tier 4 Advocates
With a successful lead generation strategy, Dynamic Insurance Services grew its top-performing agent team from 2 to 10 Tier 4 advocates, marking a 400% increase.
Empowering Top-Performing Agents
The increase in Tier 4 advocates enabled Dynamic Insurance Services to create the ultimate virtual team of high-performing agents, who manage their own teams and receive overrides on those teams.
Lead Generations
DH Insurance Group is a medical insurance company for those 65+ years old.
Effective Lead Generation
With the help of HitRate Solutions, DH Insurance Group successfully generated valuable leads and provided their licensed insurance agents with a list of potential customers who were interested in Medicare options.
Customer-Centric Tool Development
HitRate Solutions developed a 60-second comparison tool, enabling DH Insurance Group's customers to compare Medicare plans and estimate savings quickly and efficiently.
Targeted Outreach for 65+ Customers
HitRate Solutions' targeted approach allowed DH Insurance Group to reach potential customers aged 65 and above, expanding their customer base and enhancing their services.
If you're in the insurance industry and you're ready to move forward with our services, we encourage you to reach out to our team at Hit Rate Solutions today!
