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Retail & Ecommerce Call Center Services

When it comes to ecommerce companies, brand loyalty is everything. The retail industry is incredibly competitive and it requires excellent customer service to achieve success. Even something as small as one negative review can tarnish future customer relationships and prevent leads from turning into customers.

The first point of customer interaction for retail companies needs to be positive, convenient, and professional. This is where finding a reliable ecommerce call center can provide you with extensive benefits. Outsourcing customer service with Hit Rate Solution can improve customer loyalty and leave a positive impression on your audience, leading to repeat business.

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Retail & Ecommerce Call Center Services

A Better Customer Experience

11 sec

Key Client Average Speed to Answer


Dedicated Client Call Quality Assurance Score


Advanced Customer Support


Calls Monitored and Scored Monthly

Why Choose Us for Your Retail & Ecommerce Call Center Needs?

Hit Rate Solutions is a cost-effective retail & ecommerce call center that offers high-quality customer service. Our call center solutions prioritize customer care with every conversation and ensure a positive customer experience. Here are some reasons why our contact center is seen as one of the top retail call centers in the industry.

Experience in the Retail & Ecommerce Industry

Ecommerce customer care requires a specific understanding of retail solutions. Our team has extensive knowledge across ecommerce industries and can improve customer satisfaction.

Trained and Knowledgeable Agents

You can expect high-quality customer service and customer engagement when agents are highly trained and knowledgeable about your business processes.

Scalable Solutions

As you need a larger support team, you can rely on us. Whether you want to focus on customer retention or simply provide ecommerce customer service, we can grow alongside your company.

24/7 Customer Service Support

With our cost-effective retail & e-commerce call center, no phone calls will go unanswered, giving you the ultimate peace of mind.

Our Unique Retail & Ecommerce Call Center Services

As consumers expect more from your online store, you can rely on our services to give you a competitive edge. Here's how we can help.

Customer Inquiry Handling

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Should your customer base have questions about refund requests, shipping status, or any other inquiry, we can respond professionally.

Order Taking and Management

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Some customers prefer to place orders over the phone rather than online. We can process orders and drive loyalty through our elevated services, answering questions along the way.

Inbound Calls Handling

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To keep your customers happy and uphold your brand's reputation, you'll need to be able to answer questions. Allow our retail call center to help with inbound calls regardless of the channel.

Outbound Calls

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Our team can effectively and affordably reach out on multiple channels to both current and new customers to generate leads, set appointments, make cold calls, and more.

Comprehensive Call Handling for Retail & Ecommerce

Many retailers in the ecommerce space trust our range of comprehensive services. We always prioritize customer care and our call center outsourcing can help improve your customer support.

Customer Service Calls

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Handling queries, complaints, and feedback from customers regarding products, orders, and services.

Order Management Calls

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Assisting customers with placing orders, tracking their orders, and providing information about products and services.

Returns and Exchange Calls

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Managing calls related to product returns, exchanges, and refunds.

Billing and Payment Calls

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Assisting with payment issues, inquiries about billing, and providing information about different payment methods.

Product Inquiries

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Responding to calls from customers asking about product features, specifications, availability, etc.

Loyalty Program Support

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Managing calls related to loyalty program queries, enrollment, and providing information about loyalty points and rewards.

Upselling and Cross-selling

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Identifying opportunities to promote additional products or services during customer interaction to increase sales.

Value Propositions of Our Retail & Ecommerce Call Center Services

Our services are designed to add value to retail and ecommerce businesses in one convenient location. We have a focus on improving customer service, cost savings, and increasing efficiency and sales growth.

Enhance Customer Satisfaction

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Whether you're a small business or a growing company, you need loyal patrons. We can help improve and maintain your customer service for a positive experience, attracting new clients along the way.

Achieve Cost Savings

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Customer service outsourcing is an easy way for your company to capitalize on professional services and improve customer relationships at an affordable cost.

Increase Efficiency

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As you outsource ecommerce customer service, this means that your in-house team will have additional time to focus on other tasks and increase the overall efficiency of your business.

Drive Sales Growth

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Whether you need help collecting leads or you want to cross-sell various products or services, you can do so with our team at Hit Rate.

Success Stories from Our Satisfied Retail Clients

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Order Taking

Order Taking for OMRS

OMRS operates from Manhattan. They provide a delivery service system for local retail shops and restaurants.

24/7 Customer Support

HitRate Solutions provided OMRS with round-the-clock customer support, ensuring no order was missed and each customer was adequately serviced, no matter the time of day.

Team Expansion and Scalability

OMRS saw a significant growth in their customer support team, from one to eight people, courtesy of HitRate Solutions' scalable services, enhancing operational efficiency and order management.

Increased Customer Satisfaction

By managing orders promptly and providing constant support, HitRate Solutions greatly improved customer satisfaction and retention for OMRS, fostering positive customer experiences.

Our Main Markets

United States Call Center

Australia Call Center

Canada Call Center

They Work with Us

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Begin Your Journey with Hit Rate Solutions Today

Ready to Take Your Customer Service to the Next Level?

If you're in the e-commerce industry and you're looking to gain more loyal customers, reach out to us at Hit Rate Solutions to see how we can help!

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How can a call center benefit my retail business?

Outsourced call centers are ideal for both inbound and outbound call handling, order processing, and so much more. It can help tend to your customers around the clock and increase loyalty and engagement.

Can you handle high call volumes during peak shopping seasons?

Absolutely, no matter the time of year, we can assist you! Our team is on standby and ready to help regardless of the call volume that you're getting, including during peak shopping seasons.

Can you assist with upselling and cross-selling?

Yes! Our team is highly trained in the ecommerce customer service space and we can encourage your customers to think about other services and offerings that you have.

How do you ensure the quality of your call center services?

All of our agents are highly trained and knowledgeable about the specifics of your company. No matter the questions that your customers have, our team will be able to assist.

How do you protect customer data?

All of our services are offered in a secure environment and we know how essential it is to protect your customers' data. We have security protocols in place to help ensure peace of mind for both you and your customers.

How quickly can your call center respond to customer calls?

Our retail call center typically responds to customer calls in as little as 2-3 rings. We strive to be as efficient as possible!