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by Mary Salgado

Updated:

May 11, 2017

Ways to Grow your Business with BPO Services

Table of Content

    Outsourced Healthcare Call Center: Success Stories

    Before we go into detail, let's look at some real-life examples. These stories show how providers used outsourced healthcare call center services to enter new markets.

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    Mitchell Kahl, Sales Manager, SIP.US

    In my role at SIP.US, I've seen the transformative power of SIP trunking for healthcare providers navigating new markets. A notable example involves a group of medical clinics that leveraged our virtual call center capabilities. By integrating SIP trunking, they reduced communication costs by 50% and improved patient call handling efficiencies, leading to a 30% boost in patient inquiries from new regions.

    In another instance, adopting SIP technology enabled a healthcare provider to seamlessly enter rural markets without establishing physical locations. The ability to route calls efficiently and provide remote consultations increased patient reach by 40%. This flexibility in communication

    Vincent Cerniglia, Principal, Noreast Capital Corporation

    In my experience with Noreast Capital, leveraging flexible financial solutions, including outsourced call centers, has been instrumental in helping various sectors, like healthcare, effectively enter and expand new markets. We worked with a healthcare provider that increased their patient outreach by 35% within six months thanks to strategic equipment leasing, which also involved utilizing outsourced call center operations to handle patient inquiries efficiently.

    For example, a client in the medical imaging sector used call centers to schedule appointments, answer inquiries, and manage follow-ups. This not only improved customer service satisfaction rates but allowed the healthcare provider to focus on expanding services without putting extra strain on their staff. Outsourced call centers enabled them to penetrate new regions with a 20% increase in patient bookings, clearly showcasing how such integrations can facilitate market expansion.

    David Pumphrey, CEO, Riveraxe LLC

    At Riveraxe LLC, we've seen how outsourced call centers can significantly boost healthcare providers by expanding their market reach. For one of our clients, a mid-sized healthcare practice, we deployed an outsourced call center that specialized in multilingual support. This allowed them to enter non-English-speaking regions effectively, increasing patient engagement by 30% in just six months.

    The call center also offered 24/7 support, which was pivotal for handling international time zones and after-hours inquiries. This capability enabled our client to tap into international markets, conrributing to a 15% revenue increase in the first year. By leveraging outsourced call centers, healthcare providers can break geographical barriers, accessing a wider patient base and improving service accessibility worldwide

    Corin Dolan, Owner, AccuTech Communications

    At AccuTech Communications, we have worked with healthcare providers to improve their communication infrastructure, indirectly aiding market expansion. For example, we partnered with a regional healthcare provider to upgrade their entire network cabling system, which significantly improved their internal and external communication processes. This improvement enabled them to support outsourced call centers more effectively, leading to a 15% increase in appointment scheduling efficiency.

    Moreover, by implementing advanced VoIP systems as part of their communication overhaul, the provider reduced their telecommunication costs by around 20%, allowing them to allocate more resources toward marketing in new regions. This cost-efficiency was critical in their strategy to enter and sustain presence in untapped markets. Our role was pivotal in ensuring that the technical backbone was strong enough to support these expansions.

    Dr.Jennifer Silver, Dentist & Owner, Macleod Trail Dental Clinic

    […] So we partnered with an outsourced call center.

    One of the biggest improvements we saw was in patient retention. Our call center partner introduced an automated reminder system, significantly reducing no-show rates by around 30% in the first six months. Having a team available to answer questions after hours also meant that patients had more access to our services, which helped us capture more appointments and build stronger patient relationships.

    With their multilingual support, we connected with patients who previously found it challenging to engage with our clinic due to language barriers. This improved patient satisfaction and helped us expand into new communities. By the end of the first year, we had a significant 15% increase in patient appointments, a clear sign of progress and success. The positive feedback from our patients regarding the convenience and support they experienced was invaluable.

    Many business process outsourcing (BPO) business and service firms cater to businesses in need of professional support for them to expand their business and achieve their other targets.

    Some ways on how to expand your operations through business outsourcing:

    Ways to Grow your Business with BPO Services

    It widens your perspective with the latest industry insights and business practices that only the experts know.

    By utilizing outsourcing with a BPO you are opening your business to qualified professionals that can bring value to your business. Not just with helping you to scale and grow in a cost effective standpoint. But many times these organizations have institutional knowledge that can help you optimize your current process. But all of this is not the best part.  BPO projects generally save companies between 20-60% with minimal upfront investment.

    You can use state-of the-art technology for your business without necessarily investing in it.

    By outsourcing to BPOs, some business operations may not only save time and human resources but as well as save money when it comes to technology investment. It is the duty of the BPO outsourcing provider to to stay updated with the trends of technology. This is a free benefit that can help your organization optimize from BPO efforts.

    It provides you greater scalability in your staffing and lower labor costs.

    Business outsourcing via a BPO can increase in productivity and efficiency in your business expansion. Outsourcing tasks to BPO experts in specific fields can not only save a company time and money but also provides the benefits of quality product or services.

    It gives you an opportunity to run a more cost- and time-efficient business.

    Business process outsourcing takes the burden off your office staff and puts them on BPO companies that can handle any amount of workload, thus providing you with more time to concentrate on your core business activities.

    It helps you focus on your core competencies.

    Engaging with a BPO business and services can help you focus in the main core competencies of your business. It will help you expand your operations for you have already time to concentrate on the key strengths of your business.

    Transform Your Business Operations with BPO Expertise!

    Discover how BPO services can streamline your operations and boost profits. Dive into expert solutions today.

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