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(855) 231-3730

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Call Center Services Your Business Deserves

Decreasing costs, saving money, increasing leads, and enhancing your business; Hit Rate Solutions is your outsource call center choice! 

Call Center Services
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5.0

Pricing Starts from

$7/hr

Customer Experience

5 sec

Key Client Average Speed to Answer

98%

Dedicated Client Call Quality Assurance Score

1.9k

Calls Monitored and Scored Monthly

24/7

Advanced Customer Support

Your New Reliable Outsource Call Center

Our team can remove the mystery of call center outsourcing. As call center offices are designed to handle a large number of incoming and outgoing phone calls, you can outsource your call center to our team which allows you to focus on other areas of your business. This will help to save time and money on staffing, equipment, office space, and other related costs. Rest assured that the quality will never suffer when you take this approach.

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Call Center Services Right For Your Industry

Our B2B call center handles both inbound and outbound calls in addition to virtual assistant services for countless industries. All of our call center staff are heavily trained before they’re assigned to your account, giving you the confidence you need to leave this important area of your business to our team. 

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Why Work with Hit Rate Solutions

Call center outsourcing in the Philippines is more sophisticated than ever. Business owners around the globe are taking advantage of the hands-on support that tailors to the needs of their customers while capitalizing on additional free time and resources within the business. We can help build a sense of brand loyalty while factoring in customer feedback, both positive and negative. 

High Quality,
Low Cost

Our services aren’t only affordable but they are high-quality, allowing you to have peace of mind that this area of your business is covered.

Customized to
Your Business

Our call center services are always tailored to meet the needs of your business, never offering cookie-cutter solutions.

Years of Experience

Our substantial experience in this industry gives us a competitive advantage over similar companies.

24/7 Advanced Customer Support

Business is constantly happening, so our 24/7 services are an effective way to keep an eye on your business at all times.

Excellent
English

Our call center outsourcing services are operated by a team that is highly proficient in the English language.

Well Trained Associates

We know that every business is unique and our associates are always getting additional training to give your potential and new clients the best experience possible.

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Our Best Call Center Services Results

One of the easiest ways to get to know our capabilities is by browsing our case study examples below.

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Order Taking

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Customer Support

Customer Support for Niche Market Concepts

Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.

Massive Sales Growth

Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.

Order Volume Expansion

With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.

Improved Customer Satisfaction

By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.

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Order Taking

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Live Call Transfer

Live Call Transfer for Safer Wholesaler

Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.

Enhanced Call Volume

Safer Wholesaler experienced a 75% increase in daily call volume after implementing Hit Rate Solutions, bolstering their customer engagement significantly.

Substantial Increase in Transfers

Our services facilitated a boost in daily transfers from 8 to 21, enhancing customer and sales associate interactions for quicker transactions.

Lead Generation Boost

Safer Wholesaler's weekday leads saw a significant increase from 70 to 280, supporting their aim of enhancing conversions and reducing abandonment.

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Cold Calling

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Cold Calling for Reverse Care

Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.

Significant Associate Increase

With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.

Impressive Transfer Uplift

Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.

Greater Customer Pre-Qualification

By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.

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Answering Service

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Virtual Receptionist

Virtual Receptionist for Doctors on Call

Doctors on Call is a company that helps California residents contact their physicians.

Exceptional Call Handling

Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.

Substantial Customer Satisfaction Boost

Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.

Complete Coverage of Patient Concerns

Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.

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What Our Satisfied Clients Say About Us

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I was hesitant to work with a call center service but I have been blown away so far. My team constantly thanks me for hiring such a service as it’s freed up a significant amount of time for us. The quality has been great, too!

Lane Martinsen

CEO

5

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I would highly recommend Hit Rate Solutions for all of your call center needs. It has done wonders for our business and it’s only been a few months. I wish we would’ve signed up sooner!

Ray Gamble

CEO

5

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From the jump, I was sold. Hit Rate has been so easy to work with and they are all incredibly professional. They also know a ton about the IT industry, a pleasant surprise!

Duan Johns

CEO

5

They Work with Us

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American Senior Benefits Logo
Martindale Logo
Club Pilates Logo
Green Line Logo
Mega Legacy Logo
Odenza Logo
Broad Leaf Logo
American Senior Benefits Logo
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Get Your Premium Call Center Services Today!

Outsource your calling routine so you can concentrate on pressing priorities for your business. Get in touch to get started!

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