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Customer Experience
5 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
1.9k
Calls Monitored and Scored Monthly
24/7
Advanced Customer Support
Our Best Call Center Outsourcing Services
If you’ve been searching for an outsourced call center solution, Hit Rate Solutions is here to help. We’ll help you expand your contact centers while saving you money along the way.
Inbound Call Center
Inbound call center services are being used by an increasing number of industries for appointment setting, lead qualification, lead verification, and more. Beyond acting as a virtual receptionist through telephone answering services, inbound call centers give you more flexibility to pursue other pressing business functions. Whether you’re a small, medium, or large-sized business, you can benefit from such services.
Outbound Call Center
Outbound call center services are growing in popularity as well. If you’ve historically struggled to turn prospects into customers, consider an outbound call center that combines key performance indicators with customer engagement to ensure success. This is a great lead-generation tactic for the long-term success and growth of your company.
Virtual Assistance Services
We also offer virtual assistant services that capitalize on technology to differentiate yourself from your competitors and reduce your stress. Our services can represent your business and revolve around client management, allowing our team to handle your inbound and outbound call center responsibilities with ease.
Your New Reliable Outsource Call Center
Our team can remove the mystery of call center outsourcing. As call center offices are designed to handle a large number of incoming and outgoing phone calls, you can outsource your call center to our team which allows you to focus on other areas of your business. This will help to save time and money on staffing, equipment, office space, and other related costs. Rest assured that the quality will never suffer when you take this approach.
Call Center Services Right For Your Industry
Our B2B call center handles both inbound and outbound calls in addition to virtual assistant services for countless industries. All of our call center staff are heavily trained before they’re assigned to your account, giving you the confidence you need to leave this important area of your business to our team.
Technology
We proudly offer call center services for the technology industry, operating IT call centers that focus on customer support and answering incoming questions. Our team of specialized associates can help resolve incidents, manage services, and help with product setup. They’ll help you handle issues before they become catastrophic to your business.
Retail & Ecommerce Call Center
Even one negative review from your customer can detract from your image and impact your sales. We can also help with eCommerce call centers, assisting with tasks such as order taking and order processing. If needed, we can escalate any issues to the right person within your company.
Insurance
Our insurance call center services are designed to convert prospects into clients. We’ll give you the peace of mind that our team can help with policy support, transfers, claims support, policy inquiries, member enrollment, lead generation, appointment service setting, and more. In turn, we can help lower your costs and maximize your ROI.
Real Estate
We also offer real estate call center services to give you additional time to spend on other areas of your business. We offer virtual receptionist services and phone answering services so you never miss a lead. As real estate transactions are time-sensitive, we can help you keep up with the sales cycle.
Why Work with Hit Rate Solutions
Call center outsourcing in the Philippines is more sophisticated than ever. Business owners around the globe are taking advantage of the hands-on support that tailors to the needs of their customers while capitalizing on additional free time and resources within the business. We can help build a sense of brand loyalty while factoring in customer feedback, both positive and negative.
Our Best Call Center Services Results
One of the easiest ways to get to know our capabilities is by browsing our case study examples below.
Order Taking
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Customer Support
Customer Support for Niche Market Concepts
Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Massive Sales Growth
Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.
Order Volume Expansion
With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.
Improved Customer Satisfaction
By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.
Order Taking
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Live Call Transfer
Live Call Transfer for Safer Wholesaler
Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.
Enhanced Call Volume
Safer Wholesaler experienced a 75% increase in daily call volume after implementing Hit Rate Solutions, bolstering their customer engagement significantly.
Substantial Increase in Transfers
Our services facilitated a boost in daily transfers from 8 to 21, enhancing customer and sales associate interactions for quicker transactions.
Lead Generation Boost
Safer Wholesaler's weekday leads saw a significant increase from 70 to 280, supporting their aim of enhancing conversions and reducing abandonment.
Cold Calling
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Cold Calling for Reverse Care
Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Significant Associate Increase
With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.
Impressive Transfer Uplift
Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.
Greater Customer Pre-Qualification
By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.
Answering Service
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Virtual Receptionist
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
Exceptional Call Handling
Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.
Substantial Customer Satisfaction Boost
Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.
Complete Coverage of Patient Concerns
Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.
What Our Satisfied Clients Say About Us
I was hesitant to work with a call center service but I have been blown away so far. My team constantly thanks me for hiring such a service as it’s freed up a significant amount of time for us. The quality has been great, too!
CEO
5
I would highly recommend Hit Rate Solutions for all of your call center needs. It has done wonders for our business and it’s only been a few months. I wish we would’ve signed up sooner!
CEO
5
From the jump, I was sold. Hit Rate has been so easy to work with and they are all incredibly professional. They also know a ton about the IT industry, a pleasant surprise!
CEO
5
They Work with Us
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Get Your Premium Call Center Services Today!
Outsource your calling routine so you can concentrate on pressing priorities for your business. Get in touch to get started!
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