Key Client Average Speed to Answer
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
Advanced Customer Support
Our Best Call Center Outsourcing Services
If you’ve been searching for an outsourced call center solution, Hit Rate Solutions is here to help. We’ll help you expand your contact centers while saving you money along the way.
Inbound Call Center
Inbound call center services are being used by an increasing number of industries for appointment setting, lead qualification, lead verification, and more. Beyond acting as a virtual receptionist through telephone answering services, inbound call centers give you more flexibility to pursue other pressing business functions. Whether you’re a small, medium, or large-sized business, you can benefit from such services.
Outbound Call Center
Outbound call center services are growing in popularity as well. If you’ve historically struggled to turn prospects into customers, consider an outbound call center that combines key performance indicators with customer engagement to ensure success. This is a great lead-generation tactic for the long-term success and growth of your company.
Virtual Assistance Services
We also offer virtual assistant services that capitalize on technology to differentiate yourself from your competitors and reduce your stress. Our services can represent your business and revolve around client management, allowing our team to handle your inbound and outbound call center responsibilities with ease.
Your New Reliable Outsource Call Center
Our team can remove the mystery of call center outsourcing. As call center offices are designed to handle a large number of incoming and outgoing phone calls, you can outsource your call center to our team which allows you to focus on other areas of your business. This will help to save time and money on staffing, equipment, office space, and other related costs. Rest assured that the quality will never suffer when you take this approach.
Call Center Services Right For Your Industry
Our B2B call center handles both inbound and outbound calls in addition to virtual assistant services for countless industries. All of our call center staff are heavily trained before they’re assigned to your account, giving you the confidence you need to leave this important area of your business to our team.
We proudly offer call center services for the technology industry, operating IT call centers that focus on customer support and answering incoming questions. Our team of specialized associates can help resolve incidents, manage services, and help with product setup. They’ll help you handle issues before they become catastrophic to your business.
Retail & Ecommerce Call Center
Even one negative review from your customer can detract from your image and impact your sales. We can also help with eCommerce call centers, assisting with tasks such as order taking and order processing. If needed, we can escalate any issues to the right person within your company.
Our insurance call center services are designed to convert prospects into clients. We’ll give you the peace of mind that our team can help with policy support, transfers, claims support, policy inquiries, member enrollment, lead generation, appointment service setting, and more. In turn, we can help lower your costs and maximize your ROI.
We also offer real estate call center services to give you additional time to spend on other areas of your business. We offer virtual receptionist services and phone answering services so you never miss a lead. As real estate transactions are time-sensitive, we can help you keep up with the sales cycle.
Why Work with Hit Rate Solutions
Call center outsourcing in the Philippines is more sophisticated than ever. Business owners around the globe are taking advantage of the hands-on support that tailors to the needs of their customers while capitalizing on additional free time and resources within the business. We can help build a sense of brand loyalty while factoring in customer feedback, both positive and negative.
Our services aren’t only affordable but they are high-quality, allowing you to have peace of mind that this area of your business is covered.
Our call center services are always tailored to meet the needs of your business, never offering cookie-cutter solutions.
Years of Experience
Our substantial experience in this industry gives us a competitive advantage over similar companies.
24/7 Advanced Customer Support
Business is constantly happening, so our 24/7 services are an effective way to keep an eye on your business at all times.
Our call center outsourcing services are operated by a team that is highly proficient in the English language.
Well Trained Associates
We know that every business is unique and our associates are always getting additional training to give your potential and new clients the best experience possible.
Our Best Call Center Services Results
One of the easiest ways to get to know our capabilities is by browsing our case study examples below.
Customer Support for Niche Market Concepts
Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Live Call Transfer
Live Call Transfer for Safer Wholesaler
Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.
Cold Calling for Reverse Care
Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
What Our Satisfied Clients Say About Us
I was hesitant to work with a call center service but I have been blown away so far. My team constantly thanks me for hiring such a service as it’s freed up a significant amount of time for us. The quality has been great, too!
I would highly recommend Hit Rate Solutions for all of your call center needs. It has done wonders for our business and it’s only been a few months. I wish we would’ve signed up sooner!
From the jump, I was sold. Hit Rate has been so easy to work with and they are all incredibly professional. They also know a ton about the IT industry, a pleasant surprise!
They Work with Us
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Outsource your calling routine so you can concentrate on pressing priorities for your business. Get in touch to get started!