Call Center Services in the Philippines - Outsourcing Couldn't Be Easier!
Hit Rate Solutions is a Philippines call center with a proven track record of helping companies just like yours. As leading BPO service providers, we're uniquely qualified to handle your calls, and our Philippines outsourced call center services can be tailored to the core areas of your business. To improve your workflow and reduce your stress, reach out to our expert team at Hit Rate Solutions.
.jpg)
They Work with Us
Outsourcing Your Call Center Services to the Philippines: The Benefits You Can't Ignore
Running a business requires a ton of work and patience, but thankfully, the Philippines call center industry continues to grow. Business process outsourcing allows you to handle everything on your plate while still focusing on the overarching business goals and targets that you need to hit.
Outsourcing customer service comes with many advantages. Did you know that Philippines call centers like ours have become invaluable to US clients and those in other Western countries?
The Philippine BPO industry and call center companies, namely our team at Hit Rate Solutions, work efficiently to improve your business in a variety of ways, and our focus is to improve your customer service operations and handle tasks that you might not have time for on a daily basis.
Technical support from our Filipino call center agents is a call away
Get in touch with our contact center to get started.
High-Quality Associates Who Are Fluent in English
Each of our Philippines call center agents is fluent in English and can communicate with your customers seamlessly.
Well-Versed in Your Industry So Quality Never Suffers
As experts in the Philippine call center industry, we have experience across a variety of business areas and can ensure quality with every conversation.
An Easy Way to Significantly Reduce Your Costs
Businesses worldwide tap into Philippines outsourcing companies to help reduce overall business costs.
Improved Customer Satisfaction
Filipino call center staff can work directly with your customers to answer their questions and ensure their overall satisfaction.
A Growing Population of Seasoned Talent
The business process outsourcing industry continues to grow, attracting a more talented workforce to many call center companies.
Affordable Services Compared with Hiring Full-Time Employees
Use Philippine call centers to improve your communications technology without the need for full-time employees.
If you're looking to cut down on costs while maintaining quality, our team at Hit Rate Solutions can help you.
Outsource Your Routine to Hit Rate Solutions Today And Concentrate on Your Core Business Tasks!
Customer Experience
5 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
1.9k
Calls Monitored and Scored Monthly
24/7
Advanced Customer Support
The Incredible Results Our Call Center in the Philippines Delivers to Our Clients!
Our team is especially proficient in our appointment setting services and lead generation services. These outsourced services are offered at a low cost to help you achieve economic growth.
Order Taking
|
Customer Support
Customer Support for Niche Market Concepts
Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Massive Sales Growth
Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.
Order Volume Expansion
With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.
Improved Customer Satisfaction
By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.
Order Taking
|
Live Call Transfer
Live Call Transfer for Safer Wholesaler
Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.
Enhanced Call Volume
Safer Wholesaler experienced a 75% increase in daily call volume after implementing Hit Rate Solutions, bolstering their customer engagement significantly.
Substantial Increase in Transfers
Our services facilitated a boost in daily transfers from 8 to 21, enhancing customer and sales associate interactions for quicker transactions.
Lead Generation Boost
Safer Wholesaler's weekday leads saw a significant increase from 70 to 280, supporting their aim of enhancing conversions and reducing abandonment.
Cold Calling
|
Cold Calling for Reverse Care
Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Significant Associate Increase
With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.
Impressive Transfer Uplift
Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.
Greater Customer Pre-Qualification
By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.
Answering Service
|
Virtual Receptionist
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
Exceptional Call Handling
Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.
Substantial Customer Satisfaction Boost
Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.
Complete Coverage of Patient Concerns
Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.
Our Main Philippines Call Center Outsourcing Services
Inbound Call Center
When a call comes in, our call center team will ensure the conversation goes smoothly, encouraging conversions and sales for your business.
Outbound Call Center
Our outsourced Philippines call center will reach out to each and every single prospect, enticing them to purchase your product or service in a professional and effective manner.
Virtual Assistance Services
Our Philippines call center team will provide expert administrative support for your business, taking care of customer surveys, data entry, email monitoring, and more.
Lead Generation Services
Specializing in cultivating potential customers, our lead generation services seamlessly connect your business to quality prospects, driving growth and maximizing ROI.
Appointment Setting Services
Expertly scheduling key meetings, our appointment-setting services ensure optimal engagements, streamlining business interactions and maximizing your team's productivity.
Do You Still Have Doubts? Additional Info about Philippines Call Center Outsourcing
You might be wondering why or how we can help break down communication barriers and improve your business. Here is some additional information about why global companies utilize Philippines outsourcing call center services with marked success.
Why the Philippines?
The Philippines has over 1.7 million people employed as call center agents. It is considered to be the crown jewel of the call center industry with a total revenue close to $23 billion. Call centers thrive due to the impressive literacy rate and cost-effective services. Plus, the neutral accent that the employees have makes it easy to communicate with customers around the world.
The Call Center Capital
The BPO industry thrives in the Philippines as the growth rate is 16%. It is a large contributor to the overall economic growth of the country and it will only continue to grow and expand with time.
Wages and Working Conditions
When you outsource customer service to the Philippines, rest assured that call centers in the Philippines have fair wages and working conditions for employees.
Companies and Locations
Successful companies from all over the world rely on call centers such as AT&T, Wells Fargo, Geico, UnitedHealth Group, American Express, Fidelity Investments, and more. Most call centers in the Philippines are located in Pasig in the Metro Manila area.
Future Outlook
According to experts, growth in the Philippines' call center industry will only continue to grow and expand. Even though there might be challenges such as the availability of workers or competition in other areas of the world, it is still expected to grow and evolve.
Philippines Call Center Services Right for Your Industry
Here are some specific services that you can consider utilizing from the BPO industry and Philippines outsourcing call centers.
IT Inbound Call Center
If you're in the IT industry, rely on our Philippines call center's talented professionals to handle incoming calls from customers. We can help answer their questions about your product or service and ensure they are satisfied with the information we give them.
Inbound Call Center for E-commerce
If you often receive incoming calls to your eCommerce store, our team is highly trained in this area and can properly manage customer interactions.
Insurance Inbound Call Center
Even insurance call center agents require specific knowledge, our team is proficient and highly skilled at handling your customer inquiries and needs.
Real Estate Inbound Call Center
If your real estate company needs help fielding calls and directing customer inquiries to the right people, let our team step in and help. We are knowledgeable about the real estate industry and can provide market-specific information.
.svg)
Hire Your New Reliable Call Center In the Philippines No Matter Where You Are!
Wherever your business is located, we have you covered! We deliver high-quality services and provide our expert outsourced Philippines call center services anywhere and everywhere, just fill out the form to speak with a member of our team.
.svg)