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Call Center Services in the Philippines - Outsourcing Couldn't Be Easier!

Hit Rate Solutions is a Philippines call center with a proven track record of helping companies just like yours. As leading BPO service providers, we're uniquely qualified to handle your calls, and our Philippines outsourced call center services can be tailored to the core areas of your business. To improve your workflow and reduce your stress, reach out to our expert team at Hit Rate Solutions.

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Philippines Call Center

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Outsourcing Your Call Center Services to the Philippines: The Benefits You Can't Ignore

Running a business requires a ton of work and patience, but thankfully, the Philippines call center industry continues to grow. Business process outsourcing allows you to handle everything on your plate while still focusing on the overarching business goals and targets that you need to hit.

Outsourcing Call Center Services

Outsourcing customer service comes with many advantages. Did you know that Philippines call centers like ours have become invaluable to US clients and those in other Western countries?

The Philippine BPO industry and call center companies, namely our team at Hit Rate Solutions, work efficiently to improve your business in a variety of ways, and our focus is to improve your customer service operations and handle tasks that you might not have time for on a daily basis.

Technical support from our Filipino call center agents is a call away

Get in touch with our contact center to get started.

Inbound Call Center

High-Quality Associates Who Are Fluent in English

Each of our Philippines call center agents is fluent in English and can communicate with your customers seamlessly. 

High-Quality Associates Who Are Fluent in English

Inbound Call Center
Inbound Call Center

Well-Versed in Your Industry So Quality Never Suffers

As experts in the Philippine call center industry, we have experience across a variety of business areas and can ensure quality with every conversation.

Well-Versed in Your Industry So Quality Never Suffers

Inbound Call Center
Inbound Call Center

An Easy Way to Significantly Reduce Your Costs

Businesses worldwide tap into Philippines outsourcing companies to help reduce overall business costs.

An Easy Way to Significantly Reduce Your Costs

Inbound Call Center
Inbound Call Center

Improved Customer Satisfaction

Filipino call center staff can work directly with your customers to answer their questions and ensure their overall satisfaction.

Improved Customer Satisfaction

Inbound Call Center
Inbound Call Center

A Growing Population of Seasoned Talent

The business process outsourcing industry continues to grow, attracting a more talented workforce to many call center companies.

A Growing Population of Seasoned Talent

Inbound Call Center
Inbound Call Center

Affordable Services Compared with Hiring Full-Time Employees

Use Philippine call centers to improve your communications technology without the need for full-time employees.

Affordable Services Compared with Hiring Full-Time Employees

Inbound Call Center

If you're looking to cut down on costs while maintaining quality, our team at Hit Rate Solutions can help you.

Outsource Your Routine to Hit Rate Solutions Today And Concentrate on Your Core Business Tasks!

Inbound Call Center

Customer Experience

5 sec

Key Client Average Speed to Answer

98%

Dedicated Client Call Quality Assurance Score

1.9k

Calls Monitored and Scored Monthly

24/7

Advanced Customer Support

The Incredible Results Our Call Center in the Philippines Delivers to Our Clients!

Our team is especially proficient in our appointment setting services and lead generation services. These outsourced services are offered at a low cost to help you achieve economic growth.

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Order Taking

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Customer Support

Customer Support for Niche Market Concepts

Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.

Massive Sales Growth

Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.

Order Volume Expansion

With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.

Improved Customer Satisfaction

By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.

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Order Taking

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Live Call Transfer

Live Call Transfer for Safer Wholesaler

Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.

Enhanced Call Volume

Safer Wholesaler experienced a 75% increase in daily call volume after implementing Hit Rate Solutions, bolstering their customer engagement significantly.

Substantial Increase in Transfers

Our services facilitated a boost in daily transfers from 8 to 21, enhancing customer and sales associate interactions for quicker transactions.

Lead Generation Boost

Safer Wholesaler's weekday leads saw a significant increase from 70 to 280, supporting their aim of enhancing conversions and reducing abandonment.

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Cold Calling

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Cold Calling for Reverse Care

Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.

Significant Associate Increase

With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.

Impressive Transfer Uplift

Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.

Greater Customer Pre-Qualification

By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.

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Answering Service

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Virtual Receptionist

Virtual Receptionist for Doctors on Call

Doctors on Call is a company that helps California residents contact their physicians.

Exceptional Call Handling

Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.

Substantial Customer Satisfaction Boost

Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.

Complete Coverage of Patient Concerns

Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.

Do You Still Have Doubts? Additional Info about Philippines Call Center Outsourcing

You might be wondering why or how we can help break down communication barriers and improve your business. Here is some additional information about why global companies utilize Philippines outsourcing call center services with marked success.

Philippines Call Center

Why the Philippines?

The Philippines has over 1.7 million people employed as call center agents. It is considered to be the crown jewel of the call center industry with a total revenue close to $23 billion. Call centers thrive due to the impressive literacy rate and cost-effective services. Plus, the neutral accent that the employees have makes it easy to communicate with customers around the world. 

The Call Center Capital

The BPO industry thrives in the Philippines as the growth rate is 16%. It is a large contributor to the overall economic growth of the country and it will only continue to grow and expand with time. 

Wages and Working Conditions

When you outsource customer service to the Philippines, rest assured that call centers in the Philippines have fair wages and working conditions for employees.

Companies and Locations

Successful companies from all over the world rely on call centers such as AT&T, Wells Fargo, Geico, UnitedHealth Group, American Express, Fidelity Investments, and more. Most call centers in the Philippines are located in Pasig in the Metro Manila area. 

Future Outlook

According to experts, growth in the Philippines' call center industry will only continue to grow and expand. Even though there might be challenges such as the availability of workers or competition in other areas of the world, it is still expected to grow and evolve.

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Hire Your New Reliable Call Center In the Philippines No Matter Where You Are!

Wherever your business is located, we have you covered! We deliver high-quality services and provide our expert outsourced Philippines call center services anywhere and everywhere, just fill out the form to speak with a member of our team.

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Average response time: 1 business day

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