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Customer Experience
5 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
1.9k
Calls Monitored and Scored Monthly
24/7
Advanced Customer Support
Benefits of Philippines Call Center Outsourcing
Running a business requires a ton of work and patience. How can you possibly handle everything on your plate while still focusing on the overarching business goals and targets that you need to hit? That’s where we come in. Outsourcing your call center services comes with many benefits. Did you know the Philippines call centers like ours have become invaluable to US clients and those in other western countries? We work to improve your business in a variety of ways, and our main focus is to improve your customer service and handle tasks that you might not have time for on a daily basis.
High-quality associates who are fluent in English
Well-versed in your industry so quality never suffers
An easy way to significantly reduce your costs
Improved customer satisfaction
A growing population of seasoned talent
Affordable services compared with hiring full-time employees
Our team works hard to help save you a significant amount of time and money while still maintaining the quality that you’d expect from your own employees.
Main Services Our Philippines Call Center Provides
Inbound Call Center
When a call comes in, our team in the Philippines will ensure the conversation goes smoothly, encouraging conversions and sales for your business.
Outbound Call Center
Our call center will reach out to each and every single prospect, enticing them to purchase your product or service in a professional and effective manner.
Virtual Assistance Services
We'll provide expert administrative support for your business, taking care of appointment setting, customer surveys, and more.
Not Sure What You Need? Or Thinking About Custom Solutions?
Our Main Markets
United States Call Center
Australia Call Center
Canada Call Center
Why Choose Hit Rate Solutions As Your New Philippines Call Center?
As one of the top affordable call centers in the area, hiring Hit Rate Solutions comes with many benefits to consider. Not only do we offer competitive prices, but our staff is very experienced in this field and has helped countless companies like yours with their unique needs. Call center outsourcing in the Philippines comes with the following benefits.
What Our Satisfied Clients Say About Us
We’re so excited to have started this relationship with Hit Rate. They have been invaluable to us. I’m so happy to have them as our outsourced call center.
CEO
5
The entire staff is professional and they’re so easy to work with. Client satisfaction has definitely improved since hiring them. I am so thrilled with the results so far!
CEO
5
I don’t think our business would’ve survived without the Hit Rate team. They have been a huge help and have made such a positive impact on our company.
CEO
5
Our Best Inbound Call Center Services Results
Our Philippines call center is known for bringing real results to our clients, whether that be the number of leads contacted, the level of their satisfaction, the hours we've saved you, and more!
Order Taking
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Customer Support
Customer Support for Niche Market Concepts
Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Order Taking
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Live Call Transfer
Live Call Transfer for Safer Wholesaler
Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.
Cold Calling
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Cold Calling for Reverse Care
Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Answering Service
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Virtual Receptionist
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
They Work with Us
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Hire Your New Reliable Call Center In Philippines No Matter Where You Are!
Wherever your business is located, our call center has you covered! We provide our expert services anywhere and everywhere, just fill out the form to speak with a member of our team.
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FAQ
Why hire a Philippines call center for a business in the US?
We offer an affordable yet effective solution for many US businesses, helping them with various aspects of their business while freeing up time for them to focus on other things. Our results speak for themselves!
How much does it cost to outsource to the Philippines?
The specific cost of our services depends on how we are assisting your company. Once we have a better understanding of how we can assist you, we’ll be able to provide you with a more accurate quote. Rest assured it is significantly cheaper than hiring a full-time employee.
Does the time difference between the US and the Philippines matter for outsourcing?
No, we never let the time difference impact us. In fact, it works to your advantage as you know there is always someone available to help your customers!