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Customer Support Outsourcing Services
Hit Rate Solutions delivers affordable, effective outsourced customer support that acts as your remote customer service team. With over a decade of proven results, we help businesses across the USA strengthen customer loyalty through dedicated, professional care.
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A Better Customer Experience
5 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
1.9k
Calls Monitored and Scored Monthly
24/7
Advanced Customer Support
They Work with Us
Why Outsource Customer Service?
For most businesses, the cost of running an in-house customer service department far outweighs the benefits. Customer support outsourcing fixes that. The result is a lower overhead, increased retention, and service that runs without interruption.
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24/7 Support on Every Channel
Your customers don't work banker's hours, and neither do we. Hit Rate Solutions provides round-the-clock outsourced customer support across phone, live chat, email, and social media, so every contact reaches a real person regardless of hour or time zone.
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Professional Care
Each agent assigned to your account is trained on your products, your brand voice, and your industry, delivering a level of care that reflects well on your business.
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Lower Costs, No Compromises
Customer support outsourcing services from Hit Rate Solutions give you a full-service team at a fraction of the cost, so your core staff can stay focused on their primary responsibilities.
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Works With Your Existing Systems
Our agents work within your current CRM and support platforms from day one. We adapt to your systems, not the other way around.
What Our Satisfied Clients Say About Us
Hit Rate Solutions has been a joy to work with. They are very professional and provide me all my telemarketing and back office needs for my insurance business!
5
HitRate has been amazing from the start. To onboarding, account manager communications, and the associate we oversee have been excellent. Very pleased with the way this partnership has gone and excited to see us grow with them as well. Highly recommend their services.
5
I have had the pleasure of working with Hit Rate Solutions for the past seven years. Throughout that time, I’ve had the same dedicated representative managing my telemarketing campaigns, which has provided consistency, reliability, and outstanding service.
I highly recommend Hit Rate Solutions to anyone seeking professional telemarketing services to help take their business to the next level.
5
The fastest setup we’ve experienced — the team had reps ready in under a week, with strong English and quick learning.
5
Our associate improves every week. The process has been easy, and collaboration is strong.
5
Seamless, professional experience. The team is highly detailed and hardworking.
5
The team is responsive with solid reporting, and Mia is a dependable, trustworthy associate.
5
The sales process was seamless, and our associate has been a standout — energetic, reliable, and dedicated.
5
Helpful and smooth onboarding. The team is easy to work with.
5
Mel is hardworking, resourceful, and quick to solve problems — a true asset to the campaign.
5
I want to give a huge thanks to Hit Rate Solutions for everything they've done for us so far. We have doubled our number of appointments in the last month and it’s all thanks to them! Incredible team that actually cares about our business.
5
Hit Rate has been integral to our company’s growth. They have hit the ground running and have made it so much easier for our sales team to be effective at their job.
5
Very impressed so far! I was able to set more appointments in a few months than I have the entire year. I love how affordable and responsive they are as well!
5
April tailored a program perfectly suited to our firm's needs. Thanks to the excellent results and the outstanding management by April and Christi, we expanded our team of associates. Christi consistently provides high-quality, timely communication and solutions. We've seen growth in our agents' skills, with Rose already booking high-value appointments. The team's performance has directly contributed to our revenue growth.
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Why Choose Human Expertise Over AI Customer Support
While advanced technology has its place, human touch remains irreplaceable for building genuine customer loyalty and delivering exceptional customer experiences. Live agents bring empathy, adaptability, and problem-solving abilities that automated systems simply cannot match.
- Emotional intelligence: Human expertise allows our team to recognize frustration, offer reassurance, and adapt tone based on customer emotions, building interactions that turn one-time customers into repeat buyers.
- Complex problem solving: Skilled professionals handle unique situations requiring critical thinking and creative solutions that go beyond scripted responses, achieving customer satisfaction even in complex scenarios.
- Brand representation: Dedicated agents embody your company values and voice consistently, building authentic relationships that AI cannot replicate.
- Contextual understanding: Our support team grasps nuances, cultural references, and subtle communication cues that automated systems miss, delivering more accurate and genuinely satisfying resolutions.
- First call resolution: Live chats and phone support from real people achieve higher resolution rates, reducing support tickets and improving overall customer care quality.
How Our Customer Support Outsourcing Works
Hit Rate Solutions gets you operational in days, not months. The process is built around your business from the start.
Step 1: Discovery Call
We learn your business, your customers, and the specific support gaps you need filled.
Step 2: Team Setup and Training
We hire and train agents for your account, covering your products, brand guidelines, and escalation protocols.
Step 3: System Integration
Our agents connect with your existing CRM and support tools. Nothing on your end needs to change.
Step 4: Go Live
Your outsourced customer support team goes live on your active channels: phone, chat, email, and social media.
Step 5: Reporting and Optimization
We track performance, share regular updates, and adjust coverage as your needs shift.
Scalable Customer Support Outsourcing for Growing Businesses
Whether your business handles 100 support contacts a month or 10,000, Hit Rate Solutions scales with you. Add coverage during high-volume periods, reduce it when demand drops, and never pay for idle capacity. Seasonal spikes, product launches, and market expansions all drive contact volume in ways that are hard to predict. Your customer support outsourcing setup should absorb that without gaps or delays, and ours does.
Ready to Outsource Your Customer Support?
Our Industry Specializations
Hit Rate Solutions offers tailored call center services for all business sizes. While we have deep expertise in specific industries, we onboard dedicated agents for any industry. Here are some of our areas of expertise.
Insurance Customer Support Outsourcing
Insurance clients require knowledgeable, patient support during critical moments. Our agents address complex inquiries with precision while protecting client relationships at every touchpoint. All interactions are handled under strict confidentiality protocols.
Retail & Ecommerce Customer Support Outsourcing
A single negative experience can end a customer relationship permanently. Our retail support teams handle order questions, returns, and complaints with speed and care, turning difficult interactions into retention opportunities for your brand.
Outsourced IT Support
Technical issues cost businesses time and revenue. Our technically proficient agents handle Tier 1 issues directly and escalate Tier 2/3 cases to the right team with full context and documentation, so nothing falls through the cracks and downtime stays minimal.
Why Choose Hit Rate Solutions for Your Customer Support Outsourcing?
As a cost-effective outsourcing company, we deliver competitive pricing without compromising service quality. Our fluent English-speaking teams combine extensive experience with genuine dedication to helping your business succeed through exceptional customer care.
Related Call Center Services
We serve as your complete solution for business process needs beyond customer support. Our reliable center services include order taking, phone answering, outbound calling, and virtual assistant services.
Our Main Markets
United States Call Center
Australia Call Center
Canada Call Center
Our Best Outsourcing Results for Customer Service
One of the easiest ways for you to see how we have helped businesses like yours is by looking through some examples of our work. We’ve compiled some case studies below.
Appointment Setting
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Appointment Setting for Apex Wireless
Apex Wireless has been an authorized TELUS dealer in Canada for over 30 years.
Upselling Boom
With Hit Rate Solutions' aid, Apex Wireless observed a significant 33% increase in upsold products, boosting their sales revenue.
Customer Reach and Engagement
Hit Rate Solutions successfully expanded Apex Wireless' reach to business specialists, securing their position in a competitive marketplace.
Effective Data Usage Reports
By effectively sending out data usage reports to clients, Hit Rate Solutions helped Apex Wireless raise the number of these reports from 0 to 95%, contributing to an informed and satisfied customer base.
Appointment Setting
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Appointment Setting for Cashman Claims
Cashman claims is located in Massachusetts and helps their clients reclaim money that is owed to families, individuals, and businesses.
Efficient Appointment Setting
HitRate Solutions aided Cashman Claims in successfully booking appointments with clients interested in reclaiming their assets, enhancing their operational efficiency.
Enhanced Team Productivity
Collaborating with HitRate Solutions, Cashman Claims grew its appointment-setting team from one to three members, resulting in a 200% increase in efficiency.
Remarkable Asset Recovery
With efficient appointment setting and asset recovery process, Cashman Claims successfully returned over $1,350,000 in unclaimed property nationwide.
Appointment Setting
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Appointment Setting for Diligent Recovery
Diligent Recovery is a firm in California County that helps homeowners recover their houses.
Appointments Surge
Hit Rate Solutions helped Diligent Recovery boost their appointments with homeowners by 150%, enabling them to consistently secure 2-3 appointments per week.
Client Retention Success
Thanks to our services, 85% of Diligent Recovery's clients managed to retain their homes post-foreclosure, dramatically fulfilling the firm's mission.
Homeowner Reach Expansion
Our support significantly expanded Diligent Recovery's outreach, ensuring that more homeowners received much-needed assistance after foreclosure.
Appointment Setting
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Appointment Setting for Integrity Marketing
Integrity Marketing is an Insurtech company that started in 2006 in Dallas, Texas.
Appointment Setting Success
With HitRate Solutions' expertise, Integrity Marketing effectively set appointments with agents interested in learning more about their products and services.
Real-time Reporting and Analytics
HitRate Solutions' real-time reporting and analytics provided insights to Integrity Marketing, allowing them to track the success of their appointment-setting campaigns.
Remarkable Growth
Through strategic appointment setting and data analysis, Integrity Marketing managed to grow its network impressively, reaching over 420,000 agents and millions of customers.
Appointment Setting
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Appointment Setting for Logan Klink
Logan Klink is an agent under American Income life insurance company which has clients from Canada and New Zealand but originated in New York.
Profound Appointment Boost
Through Hit Rate Solutions, Logan Klink was able to secure 3-4 appointments per week, a 300% increase, enhancing his productivity and client outreach.
Increased Deal Closure
With our support, Logan managed to close 5 deals per week, which significantly amplified his sales figures.
Top Agent Ascension
Leveraging our services, Logan became one of the top agents of American Income, successfully establishing long-term relationships with his clients and boosting his career in life insurance.
Appointment Setting
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Appointment Setting for Nobee
Originating in Boston, Nobee is the new way to rent.
Streamlined Appointment Setting
HitRate Solutions efficiently arranged apartment tours, helping Nobee showcase their unique rental system and offerings to potential renters.
Successful Lead Pre-Qualification
Through their partnership with HitRate Solutions, Nobee has pre-qualified over 50 renters, ensuring they're engaging with an audience that aligns with their business model.
Business Growth and Enhanced Customer Experience
With HitRate Solutions' support, Nobee has been able to expand their business while also providing a better and more affordable rental experience for their customers.
Cold Calling
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Cold Calling for Reverse Care
Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Significant Associate Increase
With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.
Impressive Transfer Uplift
Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.
Greater Customer Pre-Qualification
By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.
Order Taking
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Customer Support
Customer Support for Sheds Direct Stores
ShedsForLessDirect is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Massive Sales Growth
Partnering with Hit Rate Solutions led to a considerable increase in quarterly sales for ShedsForLessDirect.
Order Volume Expansion
With the assistance of our services, ShedsForLessDirect was able to manage a substantial increase in order volume during the peak of the COVID-19 pandemic.
Improved Customer Satisfaction
By enhancing customer support and reducing the time to order, Hit Rate Solutions helped ShedsForLessDirect boost customer satisfaction and increase conversion rates.
Lead Generations
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Lead Generations for Bold Leads
Bold Leads is powered by Lonewolf Technologies based in Arizona. They are a leader in real estate lead generation.
Boosted Lead Generation
By partnering with HitRate Solutions, Bold Leads significantly increased their lead generation efforts, resulting in a surge of qualified leads that helped drive more closed deals and revenue growth for the company.
Optimized Back-Office Operations
HitRate Solutions provided essential back-office support services, allowing Bold Leads' real estate agents to focus on their primary task - closing deals. This shift led to increased productivity and boosted customer satisfaction.
Enhanced Customer Satisfaction
The dedicated support from HitRate Solutions enabled Bold Leads' agents to deliver superior service to their clients, resulting in improved customer satisfaction and loyalty, reinforcing the company's position as a trusted partner in the real estate industry.
Lead Generations
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Lead Generations for DH Insurance Group
DH Insurance Group is a medical insurance company for those 65+ years old.
Effective Lead Generation
With the help of HitRate Solutions, DH Insurance Group successfully generated valuable leads and provided their licensed insurance agents with a list of potential customers who were interested in Medicare options.
Customer-Centric Tool Development
HitRate Solutions developed a 60-second comparison tool, enabling DH Insurance Group's customers to compare Medicare plans and estimate savings quickly and efficiently.
Targeted Outreach for 65+ Customers
HitRate Solutions' targeted approach allowed DH Insurance Group to reach potential customers aged 65 and above, expanding their customer base and enhancing their services.
Lead Generations
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Lead Generations for Dynamic Insurance Services
Dynamic Insurance Services is a pioneer in the final expense sector and is located in Texas. They train their own insurance agents from tier 1-4.
Consistent Lead Generation
Hit Rate Solutions provided Dynamic Insurance Services with 4-5 qualified leads per day, ensuring a steady flow of prospects for their Tier 4 advocate agents.
400% Increase in Tier 4 Advocates
With a successful lead generation strategy, Dynamic Insurance Services grew its top-performing agent team from 2 to 10 Tier 4 advocates, marking a 400% increase.
Empowering Top-Performing Agents
The increase in Tier 4 advocates enabled Dynamic Insurance Services to create the ultimate virtual team of high-performing agents, who manage their own teams and receive overrides on those teams.
Order Taking
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Live Call Transfer
Live Call Transfer for Safer Wholesaler
Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.
Enhanced Call Volume
Safer Wholesaler experienced a 75% increase in daily call volume after implementing Hit Rate Solutions, bolstering their customer engagement significantly.
Substantial Increase in Transfers
Our services facilitated a boost in daily transfers from 8 to 21, enhancing customer and sales associate interactions for quicker transactions.
Lead Generation Boost
Safer Wholesaler's weekday leads saw a significant increase from 70 to 280, supporting their aim of enhancing conversions and reducing abandonment.
Order Taking
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Order Taking for OMRS
OMRS operates from Manhattan. They provide a delivery service system for local retail shops and restaurants.
24/7 Customer Support
HitRate Solutions provided OMRS with round-the-clock customer support, ensuring no order was missed and each customer was adequately serviced, no matter the time of day.
Team Expansion and Scalability
OMRS saw a significant growth in their customer support team, from one to eight people, courtesy of HitRate Solutions' scalable services, enhancing operational efficiency and order management.
Increased Customer Satisfaction
By managing orders promptly and providing constant support, HitRate Solutions greatly improved customer satisfaction and retention for OMRS, fostering positive customer experiences.
Answering Service
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Virtual Receptionist
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
Exceptional Call Handling
Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.
Substantial Customer Satisfaction Boost
Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.
Complete Coverage of Patient Concerns
Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.
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Get Started with Customer Support Outsourcing Today
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FAQ
Is it cheaper to outsource customer service?
Yes, and by a significant margin. When you outsource customer support, you eliminate hiring costs, training overhead, management time, and infrastructure expenses while accessing a full-service team at a fraction of the price.
What is customer service outsourcing?
Customer service outsourcing involves partnering with an outsourcing company like Hit Rate Solutions to handle your customer service operations remotely. This arrangement provides access to skilled professionals who act as an extension of your business, delivering quality customer care across multiple channels.
How much does an outsourced customer support service cost?
Outsourced customer support costs vary based on support needs, service quality requirements, and volume of customer interactions. Most outsourcing companies offer flexible pricing models, including monthly fee structures, that deliver significant cost savings compared to maintaining an in-house team for businesses of all sizes. The price of a customer support outsourcing service depends on your contact volume, channel requirements, and service level.
Do you require a long-term contract?
No long-term commitment is required to get started. Hit Rate Solutions offers flexible arrangements that scale with your business. Add coverage when volume grows, reduce it when demand drops. You are not locked into the capacity you do not need.
How do we get a pricing estimate?
Visit our pricing page for a pre-estimate based on your contact volume, channel requirements, and service level. For a more detailed breakdown, contact us directly. We will walk you through options specific to your business within one business day.