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Customer Service Outsourcing - Increasing Customers’ Loyalty for More than 10 Years!

Looking for a way for returning customers to continue their loyalty to your brand? Consider customer service outsourcing that acts as your own personal and remote customer service team. Hit Rate Solutions is a call center that specializes in outsourced customer service to help businesses thrive. Our services are affordable and effective.

Customer Support

A Better Customer Experience

11 sec

Key Client Average Speed to Answer

98%

Dedicated Client Call Quality Assurance Score

24/7

Advanced Customer Support

1.9k

Calls Monitored and Scored Monthly

Why Outsource Customer Service?

As a third-party customer service company, we help some of the world’s best companies with their customer service operations. We are more than a team of professionals who answer your calls all day; instead, we act as an extension of your business, tending to your customers and helping to deliver a positive overall experience.

Outsourcing customer service means you can:

  • Get higher revenue
  • Focus on your core business
  • Increase your efficiency and competitiveness
  • Get access to skilled expertise
  • Cut costs and save BIG
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    24/7 Support and Respond

    Your in-house team might not be available 24/7 but this isn’t the case when you use Hit Rate Solutions. We are proud to offer 24/7 customer service on behalf of your business and we’re here to tend to your customers whenever they need assistance.

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    Professional Care

    Our professional teams are dedicated to providing top-of-the-line customer service to give your business a competitive edge. We have the expert skills in your area of expertise to help you achieve incredible quality and proficiency in your customer service offerings.

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    Saving Money & Resources Service

    One of the main advantages of outsourcing your customer service efforts is the fact that you won’t have to hire additional client service staff. We eliminate the need for these excessive costs while allowing your team to focus on their own work.

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    Omnichannel Support

    Regardless of how your customers prefer to interact with you, rest assured that our talented team will be there for them. This is an important part of making sure that your customers have a positive experience and that they feel comfortable. Our outsourced omnichannel customer experience management services include:

    • Chat

      Customers will always be able to reach you via live chat on your site.

    • Phone

      We can handle incoming phone calls and direct them accordingly.

    • Email

      All emails will be addressed in a timely manner.

    • Social Media

      Direct messages and comments will always get an answer.

You Don't Have to Change Your Customer Service Software

If you currently have customer service software that you use, you won’t need to change it just because you hire our team. All of our customer service professionals specialize in industry-approved customer service software, so the transition will be a breeze. Continue to use your CRM as you have been and we will adapt! 

Customer Service
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What Our Satisfied Clients Say About Us

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From the jump, I could tell that Hit Rate Solutions was different from other similar companies I’ve worked with in the past. They are incredibly attentive to our customers and they’ve made a huge impact on our company.

Lindsay Perrault

5

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I am so pleased with how things are going so far. I love how affordable their prices are yet they don’t sacrifice quality. A huge plus is that they already had experience working with real estate companies like ours!

Matt Williams

5

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Huge thanks to Hit Rate Solutions and their entire team for their hard work. We use them consistently and it’s freed up so much time for other teams within the company. It has been worth every penny!

Steve Edmundson

5

Inbound Call Center

Ready To Outsource Your Customer Service?

We Are The Following Industries Experts

We are proud to offer call center solutions for small businesses and beyond. While we have experience in certain industries, rest assured that our associates can be trained to take on any industry as needed. Here are some of our areas of expertise. 

Retail service

Retail & Ecommerce Customer Service Outsourcing

One negative experience at a retail store, even when shopping online, can turn a loyal customer into a fleeting one. If you need outsourced call center retail customer service, we’re here to help. No matter the question or request, our highly trained team will handle the situation diligently and with care.

Insurance Customer Service

Insurance Customer Service Outsourcing

One negative experience at a retail store, even when shopping online, can turn a loyal customer into a fleeting one. If you need outsourced call center retail customer service, we’re here to help. No matter the question or request, our highly trained team will handle the situation diligently and with care.

Outsourced IT Support

Outsourced IT Support

Don’t let an IT issue keep your company from operating at full capacity. If you’re in need of extra help desk support but don’t want to hire another full-time employee, consider outsourcing this service instead. Our team is technically savvy and can either resolve the problem or escalate it to the right party.

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Why Choose Hit Rate Solutions for Your Customer Support Outsourcing?

As an affordable call center, not only do we offer competitive prices but we never sacrifice the quality of our work. Everyone on our team is fluent in English and we are passionate about helping you improve your business through our services. For all of your call center outsourcing in the Philippines, rely on Hit Rate Solutions.

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Ready To Get Started?

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Related Call Center Services

We want to be your all-encompassing solution for any needs that your business may have. In addition to our reliable call center services, we can also assist your business with data entry, order taking, phone answering, telemarketing, and virtual assistant services.

Inbound Lead Generation

Inbound Lead Generation

Appealing to your target customer with professionalism and respect has never been easier than with our call center services, designed to increase your lead flow.

More About Service

Inbound Lead Generation

Inbound Lead Generation
Order Processing

Order Processing

Having a dedicated team ready to tackle order processing will ensure a better experience for the customer during the purchase and encourage future purchases.

More About Service

Order Processing

Order Processing
Virtual Receptionist Service

Virtual Receptionist Service

A virtual receptionist creates a better customer service environment, saves your office time and money, and increases the professionalism of your business.

More About Service

Virtual Receptionist Service

Virtual Receptionist Service

Our Main Markets

United States Call Center

Australia Call Center

Canada Call Center

They Work with Us

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Club Pilates Logo
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Mega Legacy Logo
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American Senior Benefits Logo
Martindale Logo
Club Pilates Logo
Green Line Logo
Mega Legacy Logo
Odenza Logo
Broad Leaf Logo
American Senior Benefits Logo

Our Best Outsourcing Results for Customer Service

One of the easiest ways for you to see how we have helped businesses like yours is by looking through some examples of our work. We’ve compiled some case studies below.

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Order Taking

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Customer Support

Customer Support for Niche Market Concepts

Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.

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Order Taking

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Live Call Transfer

Live call transfer for Safer Wholesaler

Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.

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Cold Calling

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Cold Calling for Reverse Care

Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.

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Answering Service

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Virtual Receptionist

Virtual Receptionist for Doctors on Call

Doctors on Call is a company that helps California residents contact their physicians.

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FAQ

What does customer service outsourcing mean?

Customer service outsourcing means hiring a third-party company to assist your team with customer service tasks. This could include answering phones, emails, chats, text messages, etc., helping with data entry, directing calls on behalf of your customers, and more.

What are outsourcing support services?

Outsourcing support services means relying on another company to help you with services such as customer support, data entry, telemarketing, phone answering, etc. At Hit Rate Solutions, we are proud to offer these services to our customers.

Is it cheaper to outsource customer service?

Absolutely, it is significantly cheaper to outsource customer service as opposed to hiring an in-house customer service team. Outsourcing this part of your business makes it easy and affordable for your internal team to focus on other tasks.