Customer Service Outsourcing - Increasing Customers’ Loyalty for More than 10 Years!
Looking for a way for returning customers to continue their loyalty to your brand? Consider customer service outsourcing that acts as your own personal and remote customer service team. Hit Rate Solutions is a call center that specializes in outsourced customer service to help businesses thrive. Our services are affordable and effective.
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A Better Customer Experience
11 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
24/7
Advanced Customer Support
1.9k
Calls Monitored and Scored Monthly
Why Outsource Customer Service?
As a third-party customer service company, we help some of the world’s best companies with their customer service operations. We are more than a team of professionals who answer your calls all day; instead, we act as an extension of your business, tending to your customers and helping to deliver a positive overall experience.
Outsourcing customer service means you can:
- Get higher revenue
- Focus on your core business
- Increase your efficiency and competitiveness
- Get access to skilled expertise
- Cut costs and save BIG
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24/7 Support and Respond
Your in-house team might not be available 24/7 but this isn’t the case when you use Hit Rate Solutions. We are proud to offer 24/7 customer service on behalf of your business and we’re here to tend to your customers whenever they need assistance.
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Professional Care
Our professional teams are dedicated to providing top-of-the-line customer service to give your business a competitive edge. We have the expert skills in your area of expertise to help you achieve incredible quality and proficiency in your customer service offerings.
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Saving Money & Resources Service
One of the main advantages of outsourcing your customer service efforts is the fact that you won’t have to hire additional client service staff. We eliminate the need for these excessive costs while allowing your team to focus on their own work.
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Omnichannel Support
Regardless of how your customers prefer to interact with you, rest assured that our talented team will be there for them. This is an important part of making sure that your customers have a positive experience and that they feel comfortable. Our outsourced omnichannel customer experience management services include:
Chat
Customers will always be able to reach you via live chat on your site.
Phone
We can handle incoming phone calls and direct them accordingly.
Email
All emails will be addressed in a timely manner.
Social Media
Direct messages and comments will always get an answer.
You Don't Have to Change Your Customer Service Software
If you currently have customer service software that you use, you won’t need to change it just because you hire our team. All of our customer service professionals specialize in industry-approved customer service software, so the transition will be a breeze. Continue to use your CRM as you have been and we will adapt!
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What Our Satisfied Clients Say About Us
From the jump, I could tell that Hit Rate Solutions was different from other similar companies I’ve worked with in the past. They are incredibly attentive to our customers and they’ve made a huge impact on our company.
5
I am so pleased with how things are going so far. I love how affordable their prices are yet they don’t sacrifice quality. A huge plus is that they already had experience working with real estate companies like ours!
5
Huge thanks to Hit Rate Solutions and their entire team for their hard work. We use them consistently and it’s freed up so much time for other teams within the company. It has been worth every penny!
5
Ready To Outsource Your Customer Service?
We Are The Following Industries Experts
We are proud to offer call center solutions for small businesses and beyond. While we have experience in certain industries, rest assured that our associates can be trained to take on any industry as needed. Here are some of our areas of expertise.
Retail & Ecommerce Customer Service Outsourcing
One negative experience at a retail store, even when shopping online, can turn a loyal customer into a fleeting one. If you need outsourced call center retail customer service, we’re here to help. No matter the question or request, our highly trained team will handle the situation diligently and with care.
Insurance Customer Service Outsourcing
One negative experience at a retail store, even when shopping online, can turn a loyal customer into a fleeting one. If you need outsourced call center retail customer service, we’re here to help. No matter the question or request, our highly trained team will handle the situation diligently and with care.
Outsourced IT Support
Don’t let an IT issue keep your company from operating at full capacity. If you’re in need of extra help desk support but don’t want to hire another full-time employee, consider outsourcing this service instead. Our team is technically savvy and can either resolve the problem or escalate it to the right party.
Why Choose Hit Rate Solutions for Your Customer Support Outsourcing?
As an affordable call center, not only do we offer competitive prices but we never sacrifice the quality of our work. Everyone on our team is fluent in English and we are passionate about helping you improve your business through our services. For all of your call center outsourcing in the Philippines, rely on Hit Rate Solutions.
Ready To Get Started?
Related Call Center Services
We want to be your all-encompassing solution for any needs that your business may have. In addition to our reliable call center services, we can also assist your business with data entry, order taking, phone answering, telemarketing, and virtual assistant services.
Our Main Markets
United States Call Center
Australia Call Center
Canada Call Center
They Work with Us
Our Best Outsourcing Results for Customer Service
One of the easiest ways for you to see how we have helped businesses like yours is by looking through some examples of our work. We’ve compiled some case studies below.
Order Taking
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Customer Support
Customer Support for Niche Market Concepts
Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Order Taking
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Live Call Transfer
Live Call Transfer for Safer Wholesaler
Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.
Cold Calling
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Cold Calling for Reverse Care
Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Answering Service
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Virtual Receptionist
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
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Get Your Premium Customer Support Outsourcing Services Today!
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FAQ
What does customer service outsourcing mean?
Customer service outsourcing means hiring a third-party company to assist your team with customer service tasks. This could include answering phones, emails, chats, text messages, etc., helping with data entry, directing calls on behalf of your customers, and more.
What are outsourcing support services?
Outsourcing support services means relying on another company to help you with services such as customer support, data entry, telemarketing, phone answering, etc. At Hit Rate Solutions, we are proud to offer these services to our customers.
Is it cheaper to outsource customer service?
Absolutely, it is significantly cheaper to outsource customer service as opposed to hiring an in-house customer service team. Outsourcing this part of your business makes it easy and affordable for your internal team to focus on other tasks.