Customer Service Outsourcing - Increasing Customers’ Loyalty for More than 10 Years!
Looking for a way for returning customers to continue their loyalty to your brand? Consider customer service outsourcing that acts as your own personal and remote customer service team. Hit Rate Solutions is a call center that specializes in outsourced customer service to help businesses thrive. Our services are affordable and effective.
A Better Customer Experience
Key Client Average Speed to Answer
Dedicated Client Call Quality Assurance Score
Advanced Customer Support
Calls Monitored and Scored Monthly
Why Outsource Customer Service?
As a third-party customer service company, we help some of the world’s best companies with their customer service operations. We are more than a team of professionals who answer your calls all day; instead, we act as an extension of your business, tending to your customers and helping to deliver a positive overall experience.
Outsourcing customer service means you can:
- Get higher revenue
- Focus on your core business
- Increase your efficiency and competitiveness
- Get access to skilled expertise
- Cut costs and save BIG
You Don't Have to Change Your Customer Service Software
If you currently have customer service software that you use, you won’t need to change it just because you hire our team. All of our customer service professionals specialize in industry-approved customer service software, so the transition will be a breeze. Continue to use your CRM as you have been and we will adapt!
We Are The Following Industries Experts
We are proud to offer call center solutions for small businesses and beyond. While we have experience in certain industries, rest assured that our associates can be trained to take on any industry as needed. Here are some of our areas of expertise.
Why Choose Hit Rate Solutions for Your Customer Support Outsourcing?
As an affordable call center, not only do we offer competitive prices but we never sacrifice the quality of our work. Everyone on our team is fluent in English and we are passionate about helping you improve your business through our services. For all of your call center outsourcing in the Philippines, rely on Hit Rate Solutions.
Ready To Get Started?
Related Call Center Services
We want to be your all-encompassing solution for any needs that your business may have. In addition to our reliable call center services, we can also assist your business with data entry, order taking, phone answering, telemarketing, and virtual assistant services.
Our Main Markets
United States Call Center
Australia Call Center
Canada Call Center
They Work with Us
Our Best Outsourcing Results for Customer Service
One of the easiest ways for you to see how we have helped businesses like yours is by looking through some examples of our work. We’ve compiled some case studies below.
Customer Support for Niche Market Concepts
Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Live Call Transfer
Live Call Transfer for Safer Wholesaler
Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.
Cold Calling for Reverse Care
Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
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What does customer service outsourcing mean?
Customer service outsourcing means hiring a third-party company to assist your team with customer service tasks. This could include answering phones, emails, chats, text messages, etc., helping with data entry, directing calls on behalf of your customers, and more.
What are outsourcing support services?
Outsourcing support services means relying on another company to help you with services such as customer support, data entry, telemarketing, phone answering, etc. At Hit Rate Solutions, we are proud to offer these services to our customers.
Is it cheaper to outsource customer service?
Absolutely, it is significantly cheaper to outsource customer service as opposed to hiring an in-house customer service team. Outsourcing this part of your business makes it easy and affordable for your internal team to focus on other tasks.