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Mary Salgado

Operations Manager

Mary Salgado

I joined Hit Rate since 2010.  I started as an associate up to the management position which help me to have a full understanding of the business.  The goal of helping our clients to grow their business and improve our employees' lives serves as my catalyst to assume the operations manager’s position and being responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency and strive to provide an invaluable and cost-effective service.

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Education

The University of Negros Occidental – Recoletos - Bachelor's Degree in Accounting and Business/Management

STI-WNU University - Bachelor's Degree Business and Personal/Financial Services Marketing Operations

Experience

Staying in this industry during Covid-19 was really a challenging experience but we were able to surpass the pandemic igniting our goals as a company.  We valued our customers more, we renewed our vows and commitment of helping them grow their business and always treat them as a business partner.

What inspires you

I do best in what I do because there is a domino effect in our organization if I slack off.

Recent Posts by Mary Salgado

Appeasing Dissatisfied Customers

Appeasing Dissatisfied Customers–4 Best Practices

How do you retain a client who called you to yell about your services? How do you make someone see the value in your company if they don’t want anything to do with you in the future?

by Mary Salgado

Updated:

Sep 9, 2022

Should You Focus On Customer Retention?

Should You Focus On Customer Retention?

Customer retention is one of the most important metrics for the long-term success of a business. Yet, many businesses fail to properly develop a strategy for customer retention.

by Mary Salgado

Updated:

Sep 8, 2022

Measuring Customer Satisfaction: A How-To Guide

Measuring Customer Satisfaction: A How-To Guide

Customer satisfaction is essential to the success of any business. It measures how well a company meets its customers’ needs and expectations. A satisfied customer will continue doing business with a company and will likely recommend it to others.

by Mary Salgado

Updated:

Sep 6, 2022

How to Create an Exceptional Customer Experience Strategy

How to Create an Exceptional Customer Experience Strategy

Today, customers lay a greater emphasis on their experience when making a purchase. According to a survey by Gartner, over two-thirds of businesses consider customer service a vital factor when competing in their industry.

by Mary Salgado

Updated:

Jul 28, 2022