HitRate logo

(855) 231-3730

Phone icon

Mary Salgado

Operations Manager

Mary Salgado

I joined Hit Rate since 2010.  I started as an associate up to the management position which help me to have a full understanding of the business.  The goal of helping our clients to grow their business and improve our employees' lives serves as my catalyst to assume the operations manager’s position and being responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency and strive to provide an invaluable and cost-effective service.



The University of Negros Occidental – Recoletos - Bachelor's Degree in Accounting and Business/Management

STI-WNU University - Bachelor's Degree Business and Personal/Financial Services Marketing Operations


Staying in this industry during Covid-19 was really a challenging experience but we were able to surpass the pandemic igniting our goals as a company.  We valued our customers more, we renewed our vows and commitment of helping them grow their business and always treat them as a business partner.

What inspires you

I do best in what I do because there is a domino effect in our organization if I slack off.

Recent Posts by Mary Salgado

Customer Service

Customer Service Voice: Why Is the Tone Important in Customer Service and How to Improve It

The business world is very competitive, and providing excellent customer service can’t be stressed enough. The tone of voice plays a crucial role and can demonstrate your empathy, expertise, or any attribute you would like to project to your customers, and that will set you apart from the competition.

by Mary Salgado


Jan 13, 2023

7 Rules For Customer Service

Customer Service Rules: All You Need to Know

See how Hit Rate Solutions can help your company identify several key customer service guidelines to help you find success and build its positive reputation.

by Mary Salgado


Jan 11, 2023

Call Center Industry

Call Center Industry in the Philippines: All You Need to Know

What is a call center? Why is the philippines becomming the ousourcing capital of the world? Should you choose it to outsource your services? Read the article and find the answers!

by Mary Salgado


Jan 9, 2023

Virtual Assistant

Why Hire a Virtual Assistant: a Complete Guide

See how Hit Rate Solutions can help your business reduce operating costs and drive tangible business results through our quality virtual assistant services.

by Mary Salgado


Jan 6, 2023