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About Hit Rate Solutions
We are your trusted outsourced call center, equipped with an experienced team in the Philippines eager to tackle any and all of your call center needs. From cold calling to virtual receptionists to inbound and outbound calling, we have you covered.
Our Goals and Difference
The core Hit Rate Team have been together for over a decade. Â We come to work each and every day trying to meet and exceed our goals.
Hit Rate Solutions started over ten years ago with two goals:
Help our customers get more out of their number one asset: their customers.
Empower our people to help our customers even more.
We establish a process framework and oversight that makes sense for your campaign or project
We focus on being auditable and transparent. You’ll always be able to view reporting and logs.
We view this as a true partnership—our success only comes with your success. We offer low commitments and aggressive pricing to earn your trust by showing results.
Client Reviews
It was long ago since I talked with your sales but I remember it as easy and clear about how much I pay and what I'll get for it. You gave me 10 people to interview that was great so I can choose the right people that will work with me, we had meeting for teaching all the work process so everyone know exactly what he will do. And now if something happen and we need to switch associates they got the video that we had and can watch it and learn.
All the 3 associates are really great, Kelly is little bit above she is really taking the job seriously and make it much better experience for me. She always want to take more tasks and more which is really great and appreciated. I always recommend you to other people.
CEO
5
The sales process went smooth with clear talks, explanation of offer and without pressure. The setup process was magnificent, I heard 6 people that audition for this job and was able to pick the one I like best. The associate is very professional and organized, sends her reports on time every time and is able to deliver some good results.
CEO
5
I googled outbound call centers and discovered HRS, and then I contacted HRS. Easy set up. I was difficult in scheduling interviews, but HRS worked with me. Her English isn't perfect, but her attitude is great. Some callers speak in a dull monotone, but Lexy speaks with enthusiasm.
CEO
5
Ellen was very informative and very quick learner. Always followed up with me via email or phone call. Information given to me was very precise and organized (appointments or follow ups) appointments provided by her were very good quality appointment they were very interested in the services I had to provide for them.
CEO
5
The sales and setup processes are easy. Nikki is very professional and completes the assignments. She is easy to talk with and follows instructions well.
CEO
5
Very quick – easy to get started. Great job so far!
CEO
5
The associate works very hard with a very positive can do attitude. She is the best person I have ever had with your company as well as any other Telemarketing Services I have used in the past.
CEO
5
The sale process flows very well. Our goal is to get customer to order on website (through dealer). Jeff & Jasmine are wonderful! They are hard working, reliable and professional (friendly too)! We are 100% satisfied with them.
CEO
5
Very easy process from discussing needs, to pricing, to implementation. I liked being able to interview prospective agents. I had full control over the onboarding and easy access to the Agent. I liked being able to interview prospective agents. I had full control over the onboarding and easy access to the Agent. I like getting the emails at the beginning/ending of the shift.
Anne is a seasoned agent and the accent neutralization is better than average. She has been helpful in setting up our campaign and provides regular feedback.
It's a good way to maximizing calling power. Customers should be actively enaged in the service to get the best results.
CEO
5
Non-pushy, helpful sales process. Easy to work with and helpful IT team. The associates have for the most part been really good and accessible for training.
CEO
5
Gene made sure everything ran smoothly. She made sure I was happy. Set up process was too easy. Accounting made sure when I was dissatisfied with a caller to change her up immediately. I was very pleased.
CEO
5
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They Work with Us
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Hire Your New Reliable Call Center In the Philippines No Matter Where You Are!
For expert call center services, contact our team today by filling out our short and simple form, or give us a call to speak with a member of our team.
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