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Virtual Assistant USA from a Reliable Virtual Assistant Agency

Looking for virtual assistant services? Our call center is here to help! Our tech-savvy virtual assistant agency is made up of online assistants who can reduce your stress. Gone are the days of a messy hiring process. Instead, just let us know which administrative tasks you'd like to pass on to us. 

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Virtual Assistant

Customer Experience

5 sec

Key Client Average Speed to Answer

98%

Dedicated Client Call Quality Assurance Score

1.9k

Calls Monitored and Scored Monthly

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Advanced Customer Support

Hire a Virtual Assistant Right for Your Business Needs

Hiring a virtual assistant from the Philippines gives you an affordable and effective customer communication strategy. As communication and customer service are integral parts of any successful business, we know what it takes to be there for your business to help provide a hands-on approach for your customers. Our Philippines virtual assistants provide many services to fit your needs.

Chat & Email Support

Chat & Email Support

Live chat support services and email support services are more important than ever. By taking advantage of outsourced email support services and chat support services, you’ll always have a dedicated person handling customer and prospect inquiries. Our team is there to cross-sell, up-sell, and provide technical support when needed. We help to add to the bottom line of your revenue growth. 

Chat & Email Support

Chat & Email Support
Data Entry

Data Entry

Data entry services can help optimize how you handle products. Our goal is always to cut down on your process time and revolutionize how you handle projects. This task frees up time from other employees and can help make your business operate more efficiently. 

Data Entry

Data Entry
Appointment Setting

Appointment Setting

Virtual assistants can ensure that no appointments or meetings with potential clients slip through the cracks. This is especially helpful if your current team is falling short with an appointment setting. Virtual assistant appointment setting is helpful for both B2B and B2C companies who want to generate more leads and drive long-term business growth. 

Appointment Setting

Appointment Setting
Calendar Management

Calendar Management

Managing calendars may seem easy, but as more appointments and meetings come through the pipeline, you should consider virtual assistant calendar management. You don’t want to double-book or forget about an appointment that would have resulted in business growth. Our calendar management services are organized and robust so you never miss an important meeting or phone call again. 

Calendar Management

Calendar Management
Email Monitoring

Email Monitoring

Our email monitoring services are an integral part of our business offerings. We can help to look up email servers and email transmission to make sure there are no issues that are related to storage, security, users, etc. Troubleshooting email-related problems ahead of time can help improve your overall security and catch problems before they worsen. 

Email Monitoring

Email Monitoring
Correspondence Management

Correspondence Management

Day-to-day correspondence is an important task that helps your business operate smoothly. Hiring a virtual correspondence manager can give you additional support to better manage both your internal and external online correspondences. Stay in touch with your customers, stakeholders, and vendors in the most professional manner possible. 

Correspondence Management

Correspondence Management
Call Answering

Call Answering

Never miss an important call again thanks to our virtual assistant phone answering service. There are many parties who might be calling your office on a daily basis; partners, vendors, customers, stakeholders, and more. If they’re sent to voicemail, they’ll only become frustrated. We provide someone who always answers the phone and interacts with callers in a respectful and professional manner. 

Call Answering

Call Answering
Content Moderation

Content Moderation

Content moderation services help to screen and oversee the content that is posted to various platforms to ensure that it’s consistent with the guidelines that you deem acceptable. For example, you can have a content moderator overseeing your social media channels to address and remove any content that is inappropriate. Our call center content moderation services screen and constantly monitor the content posted by your existing and potential customers, providing a more safe and more enjoyable online environment for your brand.

Content Moderation

Content Moderation
Appointment Scheduling Service

Appointment Scheduling Service

Today’s businesses often require an appointment scheduling service to help you manage your time in the best way possible. This helps you better allocate your time for the business activities that require your attention, including being available for any pre-scheduled appointments. Rather than setting and overseeing your appointments daily, instead take advantage of our appointment scheduling services. 

Appointment Scheduling Service

Appointment Scheduling Service
Data Processing

Data Processing

Virtual assistant database management is an efficient solution to overseeing your data. This is a systematic approach that can help you avoid bottlenecks and service disruptions. By outsourcing your data processing services, you can overcome any back-end data migration challenges and avoid pitfalls before they evolve into something more serious. We can help with data cleaning, data management, data normalization, and so much more. 

Data Processing

Data Processing
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What Our Satisfied Clients Say About Us

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I wasn’t thrilled about the idea of hiring a virtual assistant but it has been better than I anticipated. It’s so nice being able to rely on the Hit Rate team while my internal teams focus on other tasks and requests. It’s been amazing

Rudy Martinez

CEO

5

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This is the first time that I’ve hired a virtual assistant to support my business. I wish I would’ve made this investment sooner, it has been a game changer for us and I feel so much more organized and productive.

Jeff glass

CEO

5

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If you’re on the fence about hiring Hit Rate Solutions, this is your sign to commit. The team is very skilled at what they do and they are a breeze to work with.

Breeann Hoerning

CEO

5

Ready To Hire  A Virtual Assistant?

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Signs You Need A Virtual Assistant

Your business is in need of skills that you don’t have

Your business seems to be running out of control

You can see the complete picture of your business but you’re still lacking the resources to do it all

You’re spending too much time on administrative tasks rather than building your business

You can clearly see what can be delegated to improve your business process

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Benefits of Hiring a Virtual Assistant

Virtual assistants are an affordable and flexible alternative to hiring a full-time, in-person personal assistant. As remote work continues to get more popular, hiring a virtual assistant is a great way to save money while driving productivity for your business. We’ve outlined only some reasons to consider hiring a virtual assistant.

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Improved Customer Service

Your existing clients could support your product or business, but if they have to wait, it can take away from their experience. Hiring a virtual assistant avoids long customer wait times as they are always available to answer phone calls, take appointments, fill orders, and tend to the customer. Customer care 24/7 is invaluable.

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Saved Time & Money

Business owners and executives only have so much time in the day to take care of pressing tasks. But there are other areas of the business that might need more attention and you don’t want to have to pay a full-time employee to help fill the gaps. This is where a virtual assistant can help save you both time and money. They are capable of handling your daily tasks or even your smaller projects. As a result, you’ll be able to use this additional time to focus on higher-level strategies and initiatives that you might not have been able to before.

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Professional And Skilled Help

Don’t underestimate the capabilities of a virtual assistant. Making this investment means that you’re helping to support your staff and your overall mission regardless of the size of your business. For example, maybe your website is in desperate need of a professional upgrade but you don’t currently have a web developer on staff. Or maybe you need a new logo but you don’t have a graphic designer. No matter the job or task that needs completing, you’ll be able to find a qualified and affordable virtual assistant to help fill in the gaps without sacrificing quality.

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Free Time For Your Personal Life

There’s no doubt that running a business is important, but don’t forget to spend time tending to your personal life. Hiring a virtual assistant gives you back invaluable time that you can pour into your personal life, fostering relationships and taking the necessary time away from work to recharge.

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Increased Flexibility

Virtual assistants mean that you are no longer tied to a 9-5 workday. They’re able to help work around your schedule and step in when needed. This is especially beneficial if you can find a virtual assistant that lives in another time zone, allowing you to maximize outputs while still keeping your costs in check. 

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Increased Productivity

The workday is a standard 8 hours, but that doesn’t mean you’ll be productive for the entire time. Rather than paying another full-time employee, you can instead rely on a virtual assistant who doesn’t have the distractions of an office environment and who can focus on productivity. These assistants are self-employed meaning they have a priority of satisfying their clients. Slacking off and missing deadlines simply doesn’t happen with virtual assistants like it does with full-time employees. 

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Why Hiring Virtual Assistants From Hit Rate Solutions?

Hiring a virtual assistant from the Philippines, particularly one who is employed by Hit Rate Solutions means that you’re making an investment in the well-being of your company. As customers have higher expectations than ever before, they only want to interact with brands that show them support and excellent customer service. Our virtual assistant services are affordable, quality, and reliable.

Long Term

You’ll get a permanent and long-term solution that is tailored toward continuous business growth.

24/7 Response

A customer request or question will never go unanswered when you hire Hit Rate Solutions.

Well Trained and Educated

All of our team members are incredibly savvy and intelligent, acting as an extension of your business.

High Quality, Low Cost

Even though our services are affordable, we don’t sacrifice quality.

Hard & Effective Work Focused

Hard work is at the core of our offerings, and our employees treat your success like their own.

Customized to Your Business

Our staff is highly trained and educated about your business and industry ahead of time.

Excellent English

Fluent in English, our staff can seamlessly communicate with your customers without a language barrier. 

Years of Experience

We have countless years of experience that gives us the confidence to handle any task.

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Virtual Assistant Services Right For Your Industry

Our virtual assistant services span a range of industries. If you’re looking to hire a virtual assistant who knows the ins and outs of your industry, our team at Hit Rate Solutions is here to help! We are a call center and offer tailored virtual assistant services that are designed to help improve the operations of your business, regardless of the industry that you’re in.

Our Best Virtual Assistant Services Results

We’ve helped a range of businesses across industries achieve success through our virtual assistant services.

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Order Taking

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Customer Support

Customer Support for Niche Market Concepts

Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.

Massive Sales Growth

Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.

Order Volume Expansion

With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.

Improved Customer Satisfaction

By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.

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Order Taking

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Live Call Transfer

Live Call Transfer for Safer Wholesaler

Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.

Enhanced Call Volume

Safer Wholesaler experienced a 75% increase in daily call volume after implementing Hit Rate Solutions, bolstering their customer engagement significantly.

Substantial Increase in Transfers

Our services facilitated a boost in daily transfers from 8 to 21, enhancing customer and sales associate interactions for quicker transactions.

Lead Generation Boost

Safer Wholesaler's weekday leads saw a significant increase from 70 to 280, supporting their aim of enhancing conversions and reducing abandonment.

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Cold Calling

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Cold Calling for Reverse Care

Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.

Significant Associate Increase

With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.

Impressive Transfer Uplift

Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.

Greater Customer Pre-Qualification

By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.

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Answering Service

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Virtual Receptionist

Virtual Receptionist for Doctors on Call

Doctors on Call is a company that helps California residents contact their physicians.

Exceptional Call Handling

Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.

Substantial Customer Satisfaction Boost

Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.

Complete Coverage of Patient Concerns

Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.

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Appointment Setting

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Appointment Setting for Logan Klink

Logan Klink is an agent under American Income life insurance company which has clients from Canada and New Zealand but originated in New York.

Profound Appointment Boost

Through Hit Rate Solutions, Logan Klink was able to secure 3-4 appointments per week, a 300% increase, enhancing his productivity and client outreach.

Increased Deal Closure

With our support, Logan managed to close 5 deals per week, which significantly amplified his sales figures.

Top Agent Ascension

Leveraging our services, Logan became one of the top agents of American Income, successfully establishing long-term relationships with his clients and boosting his career in life insurance.

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Appointment Setting

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Appointment Setting for Diligent Recovery

Diligent Recovery is a firm in California County that helps homeowners recover their houses.

Appointments Surge

Hit Rate Solutions helped Diligent Recovery boost their appointments with homeowners by 150%, enabling them to consistently secure 2-3 appointments per week.

Client Retention Success

Thanks to our services, 85% of Diligent Recovery's clients managed to retain their homes post-foreclosure, dramatically fulfilling the firm's mission.

Homeowner Reach Expansion

Our support significantly expanded Diligent Recovery's outreach, ensuring that more homeowners received much-needed assistance after foreclosure.

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Lead Generations

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Lead Generations for Bold Leads

Bold Leads is powered by Lonewolf Technologies based in Arizona. They are a leader in real estate lead generation.

Boosted Lead Generation

By partnering with HitRate Solutions, Bold Leads significantly increased their lead generation efforts, resulting in a surge of qualified leads that helped drive more closed deals and revenue growth for the company.

Optimized Back-Office Operations

HitRate Solutions provided essential back-office support services, allowing Bold Leads' real estate agents to focus on their primary task - closing deals. This shift led to increased productivity and boosted customer satisfaction.

Enhanced Customer Satisfaction

The dedicated support from HitRate Solutions enabled Bold Leads' agents to deliver superior service to their clients, resulting in improved customer satisfaction and loyalty, reinforcing the company's position as a trusted partner in the real estate industry.

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Appointment Setting

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Appointment Setting for Apex Wireless

Apex Wireless has been an authorized TELUS dealer in Canada for over 30 years.

Upselling Boom

With Hit Rate Solutions' aid, Apex Wireless observed a significant 33% increase in upsold products, boosting their sales revenue.

Customer Reach and Engagement

Hit Rate Solutions successfully expanded Apex Wireless' reach to business specialists, securing their position in a competitive marketplace.

Effective Data Usage Reports

By effectively sending out data usage reports to clients, Hit Rate Solutions helped Apex Wireless raise the number of these reports from 0 to 95%, contributing to an informed and satisfied customer base.

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Appointment Setting

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Appointment Setting for Nobee

Originating in Boston, Nobee is the new way to rent.

Streamlined Appointment Setting

HitRate Solutions efficiently arranged apartment tours, helping Nobee showcase their unique rental system and offerings to potential renters.

Successful Lead Pre-Qualification

Through their partnership with HitRate Solutions, Nobee has pre-qualified over 50 renters, ensuring they're engaging with an audience that aligns with their business model.

Business Growth and Enhanced Customer Experience

With HitRate Solutions' support, Nobee has been able to expand their business while also providing a better and more affordable rental experience for their customers.

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Lead Generations

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Lead Generations for Dynamic Insurance Services

Dynamic Insurance Services is a pioneer in the final expense sector and is located in Texas. They train their own insurance agents from tier 1-4.

Consistent Lead Generation

Hit Rate Solutions provided Dynamic Insurance Services with 4-5 qualified leads per day, ensuring a steady flow of prospects for their Tier 4 advocate agents.

400% Increase in Tier 4 Advocates

With a successful lead generation strategy, Dynamic Insurance Services grew its top-performing agent team from 2 to 10 Tier 4 advocates, marking a 400% increase.

Empowering Top-Performing Agents

The increase in Tier 4 advocates enabled Dynamic Insurance Services to create the ultimate virtual team of high-performing agents, who manage their own teams and receive overrides on those teams.

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Appointment Setting

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Appointment Setting for Cashman Claims

Cashman claims is located in Massachusetts and helps their clients reclaim money that is owed to families, individuals, and businesses.

Efficient Appointment Setting

HitRate Solutions aided Cashman Claims in successfully booking appointments with clients interested in reclaiming their assets, enhancing their operational efficiency.

Enhanced Team Productivity

Collaborating with HitRate Solutions, Cashman Claims grew its appointment-setting team from one to three members, resulting in a 200% increase in efficiency.

Remarkable Asset Recovery

With efficient appointment setting and asset recovery process, Cashman Claims successfully returned over $1,350,000 in unclaimed property nationwide.

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Appointment Setting

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Appointment Setting for Integrity Marketing

Integrity Marketing is an Insurtech company that started in 2006 in Dallas, Texas.

Appointment Setting Success

With HitRate Solutions' expertise, Integrity Marketing effectively set appointments with agents interested in learning more about their products and services.

Real-time Reporting and Analytics

HitRate Solutions' real-time reporting and analytics provided insights to Integrity Marketing, allowing them to track the success of their appointment-setting campaigns.

Remarkable Growth

Through strategic appointment setting and data analysis, Integrity Marketing managed to grow its network impressively, reaching over 420,000 agents and millions of customers.

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Lead Generations

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Lead Generations for DH Insurance Group

DH Insurance Group is a medical insurance company for those 65+ years old.

Effective Lead Generation

With the help of HitRate Solutions, DH Insurance Group successfully generated valuable leads and provided their licensed insurance agents with a list of potential customers who were interested in Medicare options.

Customer-Centric Tool Development

HitRate Solutions developed a 60-second comparison tool, enabling DH Insurance Group's customers to compare Medicare plans and estimate savings quickly and efficiently.

Targeted Outreach for 65+ Customers

HitRate Solutions' targeted approach allowed DH Insurance Group to reach potential customers aged 65 and above, expanding their customer base and enhancing their services.

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Order Taking

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Order Taking for OMRS

OMRS operates from Manhattan. They provide a delivery service system for local retail shops and restaurants.

24/7 Customer Support

HitRate Solutions provided OMRS with round-the-clock customer support, ensuring no order was missed and each customer was adequately serviced, no matter the time of day.

Team Expansion and Scalability

OMRS saw a significant growth in their customer support team, from one to eight people, courtesy of HitRate Solutions' scalable services, enhancing operational efficiency and order management.

Increased Customer Satisfaction

By managing orders promptly and providing constant support, HitRate Solutions greatly improved customer satisfaction and retention for OMRS, fostering positive customer experiences.

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Customer Support

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Enhancing Real Estate Client Acquisition Through Targeted Telemarketing Campaign by Hit Rate Solutions

Hit Rate Solutions, a telemarketing service provider, executed a campaign for a real estate company based in Toronto, Ontario. The campaign was designed to enhance lead generation and conversion rates through targeted telemarketing efforts.

35% Higher Conversion

Hit Rate Solutions boosted lead conversion, enhancing ROI.

40% More Leads

Precise targeting and effective scripts increased high-quality leads.

50% Efficiency Gain

Collaborative efforts scaled operations efficiently, supporting market penetration and business growth.

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Lead Generations

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Hit Rate Solutions Drives Market Research for New Product Launch

Hit Rate Solutions helps a consultant gather key market research for a client's new product.

Multi-Channel Insights

Hit Rate Solutions used phone calls, emails, and texts to gather a richer understanding of the target market.

Actionable Data, Delivered Fast

Our client got clear, organized results in a user-friendly format for swift analysis and informed decision-making.

Streamlined Research

We completed the client's market research within six months

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Lead Generations

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Hit Rate Solutions Boosts Real Estate Leads and Appointments with Targeted Telemarketing

Through a strategic telemarketing approach, Hit Rate Solutions connects a real estate company with potential new clients.

B2B Focus for Real Estate Success

Hit Rate Solutions identified high-potential B2B clients in the industry and location, expanding the reach beyond traditional methods.

Script Tailored to Value Proposition

We crafted a telemarketing script specifically highlighting the benefits of the client’s real estate services to resonate with ideal B2B clients.

From Leads to Appointments

Hit Rate Solutions' targeted campaign secured more qualified leads for the client, leading to a significant increase in appointments.

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Answering Service

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Hit Rate Solutions Strengthens Locksmith Empire's Customer Service with Dedicated Support

Locksmith Empire is a Salem, OR, locksmith offering residential, commercial, and automotive services for over 10 years.

Faster Response Times for Customers

Hit Rate Solutions made sure the customers got the fast, reliable service they deserved.

Streamlined Back Office, Focus on Business

We handled data entry, follow-up tasks, and job closure to free the client to focus on growing their business.

Dedicated Support, Less Owner Burden

We gave the client peace of mind knowing their business was running smoothly.

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Answering Service

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Hit Rate Solutions Boosts Pacific Associates Corp.'s Client Service with Streamlined Legal Support

Pacific Associates Corp. is a debt relief company in Irvine, CA, with over 20 years of experience helping clients manage high-interest debt.

Seamless Integration

We integrated seamlessly with the existing team, ensuring smooth communication and accelerating the debt consolidation process for the company’s clients.

Legal Muscle for Debt Consolidation Practice

We provided skilled legal assistants to manage document retrieval, processing, and creditor communication so the team could focus on client strategy.

Efficient Operations, More Time for Clients

Swiftly completing tasks, we guaranteed timely casework and improved the company’s client service.

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Lead Generations

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Hit Rate Solutions Drives Sales Growth for Equipment Suppliers

An equipment supplier ups sales via Hit Rate Solutions' outbound calls.

Expanded Reach, Generated New Leads

Hit Rate Solutions identified and contacted qualified prospects to expand the client’s reach and fuel the sales pipeline with fresh opportunities.

Revived Sales

Our team reconnected with past customers, rekindling relationships and uncovering new sales potential.

Maximized Results

We seamlessly integrated with the client’s team and maximized sales growth.

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Appointment Setting

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Hit Rate Solutions Supercharges Linked Solution's Appointment Setting

Brooklyn's Linked Solutions is a fast-rising provider of premium, custom security solutions.

Skilled Communication, More Qualified Appointments

Our appointment setters ensured connecting with the best candidates for the client’s recruitment needs.

Scheduling Top Talent Faster

We secured qualified candidates quickly to put the best talent in front of the recruiters sooner.

Increased Efficiency

Our team freed the client’s recruiters to focus on building relationships and closing deals.

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Lead Generations

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Hit Rate Solutions Supercharges Consulting Company’s Lead Generation

A consulting company aims to ramp up lead gen with strategic outbound calls by Hit Rate Solutions.

4,000 Dials, Strong Leads in 80 Hours

We maximized outreach, and a strong conversion rate turned the dials into qualified leads.

Automated Daily Reporting

With automated daily reports, we kept the company in the loop on call activity and campaign progress.

Seamless Setup, Fast Results

With our easy and straightforward setup, we minimized disruption while accelerating lead generation.

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Customer Support

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Hit Rate Solutions Lightens the Load for Blue Humming Therapy

Blue Humming Therapy is a non-profit organization offering mental health services.

Reduced Workload, Increased Efficiency

Efficiently handling calls and intakes, we freed up the staff to focus on client care.

Prompt Responses & Detailed Notes

Improved communication ensured potential clients received timely information, with clear follow-up for the company.

Flexible Support

Our tailored approach met all the phone service needs of the company.

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Customer Support

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Hit Rate Solutions Boosts Sales Pipeline for Lonewolf Technologies

Lone Wolf Technologies is a real estate brokerage software with 35 years of experience.

Increased Sales, Streamlined Process

Our multi-channel outreach increased sales transfers for the company so they could focus on closing deals.

Cost-Effective Growth

Our efficient approach provided the company with a significant return on investment.

Positive Partnership

Positive Partnership The company was impressed with our work ethic, positive attitude, and collaborative spirit for a winning partnership.

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Lead Generations

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Hit Rate Solutions Serves Up Success for Food Safety Consulting Co

A food safety consulting company thrives with Hit Rate Solutions’ targeted outreach.

Lead Generation & Sales Growth

Our targeted outreach generated new leads and increased sales for the food safety consulting firm, propelling their business forward.

Perfect Fit & Personalized Results

The client valued our company culture alignment and focus on tailored support leading to a successful partnership.

Measurable ROI

New client acquisition and increased sales demonstrated the effectiveness of our data-driven strategies.

A Trusted Philippine Based Call Center

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Virtual Assistant FAQs

Why hire a Virtual Assistant?

Hiring a virtual assistant is affordable and helps to fill in business gaps that you might not want to fill with a full-time employee. It is an effective way to maintain a high level of customer service and productivity across your business. 

Freelance VA vs Virtual Assistant agency

Freelance VA means that they own their own business and have more control over their time and the types of projects that they take on. A virtual assistant agency pulls from one client base.

Why Should I Use Hit Rate Solutions For My Virtual Assistance Needs?

Our team provides around-the-clock support and VA services. We can help to build brand loyalty and harness customer feedback for the better, all at a fraction of the price of our competitors. Our solutions are customized to your business and we have years of experience to help your business thrive.