Outbound Call Center - More Leads with Less Money
Every business is hoping to reduce expenses in one way or another. Have you thought about outbound call center outsourcing to help you achieve just that? Hit Rate Solutions provides outbound call center services that are designed to increase your lead volume, improve your brand, and help retain and grow your current customer base.
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Customer Experience
5 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
1.9k
Calls Monitored and Scored Monthly
24/7
Advanced Customer Support
Our Affordable Outbound Call Center Services
Our outbound call center solutions are tailored to fit the needs of your business. This is an important aspect of your overall communication strategy and the right outbound call center team can help effectively reach out to your current and potential customers through different channels and functions. Call center outsourcing comes with many benefits that we’ve outlined below.
Lead Generation
Your sales and marketing teams likely spend a good amount of time trying to compile qualified leads of potential customers who could turn into loyal business supporters. Lead generation services are an important benefit for both B2C and B2B companies, but this work doesn’t need to be accomplished in the traditional way. Having a team of experienced and industry-related experts handling your outbound calls can help compile a larger list of qualified leads who might be interested in your company’s goods or services. We can help with lead qualification, updating lead lists, and helping with local lead generation to pass along through your sales funnel.
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Appointment Setting
The last thing you want is for your hardworking team to spend countless hours handling appointment setting. Appointment-setting services revolve around helping a business generate leads with other businesses that meet the qualifications of the company. For example, your company’s sales team might spend time executing cold calls or emails with leads to show them value, which results in a sales appointment that’s set with your internal team. As an appointment-setting call center, we can help outsource the appointment-setting process and make sure that each meeting that is set is genuinely interested in your offerings. Regardless of whether your goal is setting business or consumer appointments, we can help increase sales.
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Affordable Cold Calling Services
If you’ve never explored a cold-calling service, you’re missing out on countless opportunities. This process consists of our team making outgoing calls to customers on behalf of their clients. It is an effective form of marketing that helps to both generate leads and set appointments. All of our team members are professionals and they have tried-and-true sales scripts that can drive revenue for your company. All of our representatives go through a thorough vetting process to make sure they are of the highest talent. Rest assured that your prospects will be handled with care!
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Customer Survey Service
Getting customer feedback is one of the most important parts of any successful and growing business. A positive customer experience can be the difference between a loyal customer and a fleeting one. The best way to attract more customers is to have a solid understanding of what your consumers are interested in. To accomplish this, you can take advantage of customer survey services to better understand your consumers and the market in which they’re shopping. Outbound calling and our call center market research services allow us to scope out the market and collect feedback that you can leverage to attract even more loyal customers.
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What Our Satisfied Clients Say About Us
Hit Rate has made a significant impact on our business. Not only are they reliable but they are incredibly easy to work with. It has freed up valuable time for my team that can now focus on other areas of the company. Many thanks!
CEO
5
If you’re considering investing in an outbound call center, your search stops at Hit Rate. Their team is professional and understands our business incredibly well even though we are in a niche industry.
CEO
5
One of the highlights of this quarter was finding such an awesome team to help us with various parts of our company. We take advantage of many of Hit Rate Solutions' services and are continuously impressed with the quality of service. Even our customers have been giving us amazing feedback.
CEO
5
I don’t remember how we operated before hiring an outbound call center. This company has been so easy to work with and they hit the ground running. I would highly recommend them to businesses of all sizes.
CEO
5
Ready To Outsource Your Outbound Calls?
Signs You Need to Hire an Outbound Call Center
You aren’t getting qualified leads
Your in-house lead generation cost is too expensive
Your current client base is very small
You’re receiving too many leads that you don’t come up with on your own
You aren’t sure the best way to reach your target audience
You are overwhelmed with tasks and can’t focus on your core business operations
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Benefits of Outsourcing to an Outbound Call Center
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Reduced Operation Costs
There’s no doubt that using an outbound call center can help save your business invaluable time and money. Rather than hiring a full-time team, you can instead use an outsourced team for a fraction of the cost. This avoids wasted time and money and allows your employees to focus on other pressing initiatives.
Increased Lead Generation
Another benefit of outbound call center outsourcing is the increase in leads generated. Your marketing team will thank you as they will no longer have to come up with leads on their own. Call centers are a great way to provide leads through outreach campaigns, and we can help secure leads at a significantly higher rate than standard marketing practices alone.
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Improved Customer Loyalty & Brand Awareness
Outbound calls don’t always have to be related to sales. Instead, they can also act as a way to keep your clients engaged with your brand and informed of any updates. When customers speak with friendly associates directly, they feel a lot more valued and connected to your business. Having an open and transparent relationship with customers instills a sense of trust.
Raised Productivity
Using an outbound call center service takes pressure off of your business as a whole. It ensures that your clients are in good hands due to talented associates who understand your business and your industry. This allows your team to focus on other tasks and duties that might come across their desk.
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Omni-Channel Solutions
Another key feature of inbound and outbound contact centers is omnichannel solutions. There are outbound call centers like ours that can handle much more than phone calls. Customers want to be able to interact with brands in their preferred channel including live chat, phone call, SMS text, email, social media, and even artificial intelligence such as interactive voice response (IVR).
Why Work with Hit Rate Solutions
While there are many outbound call center options at your fingertips, not all of them produce the same results. Our call center outsourcing from the Philippines provides around-the-clock services to better serve your customers and help you reach your goals. Here are only some reasons to choose us.
Outbound Call Center Services Right For Your Industry
Regardless of the industry you’re in, whether it’s real estate, SaaS, or manufacturing, our outbound call center staff is highly trained and experienced. Rest assured that each associate is prepared before they are assigned to your company. We’re proud to be a call center for small & middle businesses.
B2B Outbound Call Center
We are a B2B outbound call center that focuses on lead generation and many more aspects for your company. All of our outbound B2B call center solutions are designed to help provide support on everything from product setup and installation to customer success. We are a full suite of outbound call center B2B services.
IT Outbound Call Center
Our cold calling call center services include lead generation, customer survey, virtual assistant services, and so many more. Our team can help build a strong reputation on behalf of your company and make sure that your customers have nothing but a positive experience when interacting with brand representatives. You can trust our cold calling for IT services.
Insurance Outbound Call Center
As an experienced insurance call center, our associates focus on lead generation and other tactics to pass more qualified leads to your team. Any prospects who contact us about policy support, transfers, member enrollment, claims support, appointment setting, or other areas of customer service will be addressed with care throughout the insurance outbound call center.
Real Estate Outbound Call Center
We are also a real estate outbound call center that can assist with lead generation, cold calling, appointment-setting services, and more. Our team will be aware of your company’s guidelines and we have the skills to strategically engage with and pursue prospects. We are happy to assist you with both your residential and commercial real estate outbound call center needs.
Our Best Outbound Call Center Services Results
We’ve helped countless companies achieve impressive results through our outbound call center services. Browse below for just a few examples.
Order Taking
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Customer Support
Customer Support for Niche Market Concepts
Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Massive Sales Growth
Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.
Order Volume Expansion
With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.
Improved Customer Satisfaction
By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.
Order Taking
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Live Call Transfer
Live Call Transfer for Safer Wholesaler
Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.
Enhanced Call Volume
Safer Wholesaler experienced a 75% increase in daily call volume after implementing Hit Rate Solutions, bolstering their customer engagement significantly.
Substantial Increase in Transfers
Our services facilitated a boost in daily transfers from 8 to 21, enhancing customer and sales associate interactions for quicker transactions.
Lead Generation Boost
Safer Wholesaler's weekday leads saw a significant increase from 70 to 280, supporting their aim of enhancing conversions and reducing abandonment.
Cold Calling
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Cold Calling for Reverse Care
Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Significant Associate Increase
With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.
Impressive Transfer Uplift
Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.
Greater Customer Pre-Qualification
By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.
Answering Service
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Virtual Receptionist
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
Exceptional Call Handling
Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.
Substantial Customer Satisfaction Boost
Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.
Complete Coverage of Patient Concerns
Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.
A Trusted Philippine Based Call Center
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Get Your Premium Outbound Call Center Services Today!
Hit Rate Solutions is an inbound and outbound Philippines call center that is proud to offer an improved customer experience at a reasonable price. We act as an extension of your current business. Hire us to help your business grow!
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FAQ
What is an outbound call center?
An outbound call center, as the name suggests, revolves around communication that stems from your contact center. Most outbound call centers focus on sales and marketing to help generate more leads, set appointments, and leverage information to help find potential customers.
What are outbound call center services?
Outbound call center services consist of agents who reach out on behalf of your business. Many companies choose to hire an external team for this service to allow their internal team to focus on other areas of the business.
What are the benefits of an outbound call center?
Outbound call centers help to compile more valuable leads that can ultimately turn into loyal customers. In many cases, the quality of work is incredibly high and the price points are low, and these outbound call center teams work alongside your business as an extension of your brand.
Is cold calling effective in B2B?
Yes, when executed correctly, cold calling is an incredibly effective B2B marketing tactic. The chances of success increase when the team of cold callers is friendly, experienced, and knowledgeable about your business and industry.