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Affordable Outbound Call Center
Outsourcing Services for SMEs inthe US
Elevate your business with expert outbound call center solutions from Hit Rate Solutions!
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Customer Experience
5 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
1.9k
Calls Monitored and Scored Monthly
24/7
Advanced Customer Support
Our Affordable Outbound Call Center Outsourcing Services
At Hit Rate Solutions, our outbound call center solutions are tailored to fit your business’ unique needs. Outbound calling is an important aspect of your overall communication strategy and the right outbound call center team can help effectively reach out to your current and potential customers through different channels and functions. Still not convinced? Call center outsourcing services come with many benefits that we’ve outlined below.
Lead Generation
Our outbound call center solutions harness the power of strategic lead generation. We offer tailored services to compile qualified leads, ultimately enhancing your B2B and B2C outreach. All of our agents are experienced and specialize in updating lead lists and local lead generation to seamlessly integrate into your sales funnel.
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Appointment Setting
Streamline your business operations with our efficient appointment-setting services. Our outbound call center agents expertly handle the scheduling, focusing on generating qualified business leads. We make sure that each appointment aligns with your company's value proposition to enhance B2B and consumer connections.
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Cold Calling Services
Explore new horizons with our outbound calls and cold calling services. Our trained professionals utilize proven sales scripts that aim to maximize lead generation and appointment setting. Our vetting process ensures high talent, guaranteeing a positive impact on your revenue through strategic outbound contact center initiatives.
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Customer Survey Service
Gather valuable insights with our customer survey service. We specialize in outbound call center market research, providing vital feedback for your business strategy. Our agents help you understand consumer preferences and market trends to drive customer satisfaction and brand loyalty.
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What Our Satisfied Clients Say About Us
Hit Rate has made a significant impact on our business. Not only are they reliable but they are incredibly easy to work with. It has freed up valuable time for my team that can now focus on other areas of the company. Many thanks!
CEO
5
If you’re considering investing in an outbound call center, your search stops at Hit Rate. Their team is professional and understands our business incredibly well even though we are in a niche industry.
CEO
5
One of the highlights of this quarter was finding such an awesome team to help us with various parts of our company. We take advantage of many of Hit Rate Solutions' services and are continuously impressed with the quality of service. Even our customers have been giving us amazing feedback.
CEO
5
I don’t remember how we operated before hiring an outbound call center. This company has been so easy to work with and they hit the ground running. I would highly recommend them to businesses of all sizes.
CEO
5
Ready to Outsource Your Outbound Calls?
Signs You Need to Hire an Outsourcing Outbound Call Center
You aren’t getting qualified leads
Your in-house lead generation cost is too expensive
Your current client base is very small
You’re receiving too many leads that you don’t come up with on your own
You aren’t sure the best way to reach your target audience
You are overwhelmed with tasks and can’t focus on your core business operations
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How Outbound Call Center Outsourcing Can Propel Your Business Forward
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Reduced Operation Costs
There’s no doubt that using an outbound call center can help save your business invaluable time and money. Rather than hiring a full-time team, you can instead use an outsourced team for a fraction of the cost. This avoids wasted time and money and allows your employees to focus on other pressing initiatives.
Increased Lead Generation
Another benefit of outbound call center outsourcing is the increase in leads generated. Your marketing team will thank you as they will no longer have to come up with leads on their own. Call centers are a great way to provide leads through outreach campaigns, and we can help secure leads at a significantly higher rate than standard marketing practices alone.
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Improved Customer Loyalty & Brand Awareness
Outbound calls don’t always have to be related to sales. Instead, they can also act as a way to keep your clients engaged with your brand and informed of any updates. When customers speak with friendly associates directly, they feel a lot more valued and connected to your business. Having an open and transparent relationship with customers instills a sense of trust.
Raised Productivity
Using an outbound call center service takes pressure off of your business as a whole. It ensures that your clients are in good hands due to talented associates who understand your business and your industry. This allows your team to focus on other tasks and duties that might come across their desk.
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Omni-Channel Solutions
Another key feature of inbound and outbound contact centers is omnichannel solutions. There are outbound call centers like ours that can handle much more than phone calls. Customers want to be able to interact with brands in their preferred channel including live chat, phone call, SMS text, email, social media, and even artificial intelligence such as interactive voice response (IVR).
Why Work with Hit Rate Solutions
While there are many outbound call center options at your fingertips, not all of them produce the same results. Our call center outsourcing from the Philippines provides around-the-clock services to better serve your customers and help you reach your goals. Here are only some reasons to choose us.
Outbound Call Center Services for Your Industry
Regardless of the industry you’re in, whether it’s real estate, SaaS, or manufacturing, our outbound call center staff is highly trained and experienced. Rest assured that each agent is highly trained before they are assigned to your company. We’re proud to be a call center for small & middle businesses.
B2B Outbound Call Center
We are a B2B outbound call center that focuses on lead generation and many more aspects for your company. All of our outbound B2B call center solutions are designed to help provide support on everything from product setup and installation to customer success. We are a full suite of outbound call center B2B services.
IT Outbound Call Center
Our cold calling call center services include lead generation, customer survey, virtual assistant services, and so many more. Our team can help build a strong reputation on behalf of your company and make sure that your customers have nothing but a positive experience when interacting with brand representatives. You can trust our cold calling for IT services.
Insurance Outbound Call Center
As an experienced insurance call center, our agents focus on lead generation and other tactics to pass more qualified leads to your team. Any prospects who contact us about policy support, transfers, member enrollment, claims support, appointment setting, or other areas of customer service will be addressed with care throughout the insurance outbound call center.
Real Estate Outbound Call Center
Hit Rate Solutions is also a real estate outbound call center that can assist with lead generation, cold calling, appointment-setting services, and more. Our team will be aware of your company’s guidelines and we have the skills to strategically engage with and pursue prospects. We’re happy to assist you with both your residential and commercial real estate outbound call center needs.
Our Best Outbound Call Center Services Results
We’ve helped countless companies achieve impressive results through our outbound call center services. Browse below for only a few examples.
Order Taking
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Customer Support
Customer Support for Niche Market Concepts
Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Massive Sales Growth
Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.
Order Volume Expansion
With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.
Improved Customer Satisfaction
By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.
Order Taking
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Live Call Transfer
Live Call Transfer for Safer Wholesaler
Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.
Enhanced Call Volume
Safer Wholesaler experienced a 75% increase in daily call volume after implementing Hit Rate Solutions, bolstering their customer engagement significantly.
Substantial Increase in Transfers
Our services facilitated a boost in daily transfers from 8 to 21, enhancing customer and sales associate interactions for quicker transactions.
Lead Generation Boost
Safer Wholesaler's weekday leads saw a significant increase from 70 to 280, supporting their aim of enhancing conversions and reducing abandonment.
Cold Calling
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Cold Calling for Reverse Care
Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Significant Associate Increase
With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.
Impressive Transfer Uplift
Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.
Greater Customer Pre-Qualification
By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.
Answering Service
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Virtual Receptionist
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
Exceptional Call Handling
Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.
Substantial Customer Satisfaction Boost
Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.
Complete Coverage of Patient Concerns
Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.
Appointment Setting
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Appointment Setting for Logan Klink
Logan Klink is an agent under American Income life insurance company which has clients from Canada and New Zealand but originated in New York.
Profound Appointment Boost
Through Hit Rate Solutions, Logan Klink was able to secure 3-4 appointments per week, a 300% increase, enhancing his productivity and client outreach.
Increased Deal Closure
With our support, Logan managed to close 5 deals per week, which significantly amplified his sales figures.
Top Agent Ascension
Leveraging our services, Logan became one of the top agents of American Income, successfully establishing long-term relationships with his clients and boosting his career in life insurance.
Appointment Setting
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Appointment Setting for Diligent Recovery
Diligent Recovery is a firm in California County that helps homeowners recover their houses.
Appointments Surge
Hit Rate Solutions helped Diligent Recovery boost their appointments with homeowners by 150%, enabling them to consistently secure 2-3 appointments per week.
Client Retention Success
Thanks to our services, 85% of Diligent Recovery's clients managed to retain their homes post-foreclosure, dramatically fulfilling the firm's mission.
Homeowner Reach Expansion
Our support significantly expanded Diligent Recovery's outreach, ensuring that more homeowners received much-needed assistance after foreclosure.
Lead Generations
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Lead Generations for Bold Leads
Bold Leads is powered by Lonewolf Technologies based in Arizona. They are a leader in real estate lead generation.
Boosted Lead Generation
By partnering with HitRate Solutions, Bold Leads significantly increased their lead generation efforts, resulting in a surge of qualified leads that helped drive more closed deals and revenue growth for the company.
Optimized Back-Office Operations
HitRate Solutions provided essential back-office support services, allowing Bold Leads' real estate agents to focus on their primary task - closing deals. This shift led to increased productivity and boosted customer satisfaction.
Enhanced Customer Satisfaction
The dedicated support from HitRate Solutions enabled Bold Leads' agents to deliver superior service to their clients, resulting in improved customer satisfaction and loyalty, reinforcing the company's position as a trusted partner in the real estate industry.
Appointment Setting
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Appointment Setting for Apex Wireless
Apex Wireless has been an authorized TELUS dealer in Canada for over 30 years.
Upselling Boom
With Hit Rate Solutions' aid, Apex Wireless observed a significant 33% increase in upsold products, boosting their sales revenue.
Customer Reach and Engagement
Hit Rate Solutions successfully expanded Apex Wireless' reach to business specialists, securing their position in a competitive marketplace.
Effective Data Usage Reports
By effectively sending out data usage reports to clients, Hit Rate Solutions helped Apex Wireless raise the number of these reports from 0 to 95%, contributing to an informed and satisfied customer base.
Appointment Setting
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Appointment Setting for Nobee
Originating in Boston, Nobee is the new way to rent.
Streamlined Appointment Setting
HitRate Solutions efficiently arranged apartment tours, helping Nobee showcase their unique rental system and offerings to potential renters.
Successful Lead Pre-Qualification
Through their partnership with HitRate Solutions, Nobee has pre-qualified over 50 renters, ensuring they're engaging with an audience that aligns with their business model.
Business Growth and Enhanced Customer Experience
With HitRate Solutions' support, Nobee has been able to expand their business while also providing a better and more affordable rental experience for their customers.
Lead Generations
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Lead Generations for Dynamic Insurance Services
Dynamic Insurance Services is a pioneer in the final expense sector and is located in Texas. They train their own insurance agents from tier 1-4.
Consistent Lead Generation
Hit Rate Solutions provided Dynamic Insurance Services with 4-5 qualified leads per day, ensuring a steady flow of prospects for their Tier 4 advocate agents.
400% Increase in Tier 4 Advocates
With a successful lead generation strategy, Dynamic Insurance Services grew its top-performing agent team from 2 to 10 Tier 4 advocates, marking a 400% increase.
Empowering Top-Performing Agents
The increase in Tier 4 advocates enabled Dynamic Insurance Services to create the ultimate virtual team of high-performing agents, who manage their own teams and receive overrides on those teams.
Appointment Setting
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Appointment Setting for Cashman Claims
Cashman claims is located in Massachusetts and helps their clients reclaim money that is owed to families, individuals, and businesses.
Efficient Appointment Setting
HitRate Solutions aided Cashman Claims in successfully booking appointments with clients interested in reclaiming their assets, enhancing their operational efficiency.
Enhanced Team Productivity
Collaborating with HitRate Solutions, Cashman Claims grew its appointment-setting team from one to three members, resulting in a 200% increase in efficiency.
Remarkable Asset Recovery
With efficient appointment setting and asset recovery process, Cashman Claims successfully returned over $1,350,000 in unclaimed property nationwide.
Appointment Setting
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Appointment Setting for Integrity Marketing
Integrity Marketing is an Insurtech company that started in 2006 in Dallas, Texas.
Appointment Setting Success
With HitRate Solutions' expertise, Integrity Marketing effectively set appointments with agents interested in learning more about their products and services.
Real-time Reporting and Analytics
HitRate Solutions' real-time reporting and analytics provided insights to Integrity Marketing, allowing them to track the success of their appointment-setting campaigns.
Remarkable Growth
Through strategic appointment setting and data analysis, Integrity Marketing managed to grow its network impressively, reaching over 420,000 agents and millions of customers.
Lead Generations
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Lead Generations for DH Insurance Group
DH Insurance Group is a medical insurance company for those 65+ years old.
Effective Lead Generation
With the help of HitRate Solutions, DH Insurance Group successfully generated valuable leads and provided their licensed insurance agents with a list of potential customers who were interested in Medicare options.
Customer-Centric Tool Development
HitRate Solutions developed a 60-second comparison tool, enabling DH Insurance Group's customers to compare Medicare plans and estimate savings quickly and efficiently.
Targeted Outreach for 65+ Customers
HitRate Solutions' targeted approach allowed DH Insurance Group to reach potential customers aged 65 and above, expanding their customer base and enhancing their services.
Order Taking
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Order Taking for OMRS
OMRS operates from Manhattan. They provide a delivery service system for local retail shops and restaurants.
24/7 Customer Support
HitRate Solutions provided OMRS with round-the-clock customer support, ensuring no order was missed and each customer was adequately serviced, no matter the time of day.
Team Expansion and Scalability
OMRS saw a significant growth in their customer support team, from one to eight people, courtesy of HitRate Solutions' scalable services, enhancing operational efficiency and order management.
Increased Customer Satisfaction
By managing orders promptly and providing constant support, HitRate Solutions greatly improved customer satisfaction and retention for OMRS, fostering positive customer experiences.
A Trusted Philippine Based Call Center
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Get Your Premium Outbound Call Center Services Today!
Hit Rate Solutions is an inbound and outbound Philippines call center that is proud to offer an improved customer experience at a reasonable price. We act as an extension of your current business. Hire us to help your business grow!
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FAQs
What is an outbound call center?
An outbound call center focuses on proactive communication strategies. Specializing in sales and marketing, our outbound call center agents are dedicated to lead generation and setting appointments to enhance your business outreach.
How do outbound call center services benefit my business?
Outbound call center services extend your reach with expert agents. This strategy enhances lead generation, improves customer satisfaction, and ensures a high-quality extension of your brand, all while keeping costs low.
Are outbound call centers effective in B2B settings?
Absolutely. In B2B scenarios, outbound call centers are pivotal. Our skilled agents are well-versed in industry specifics and make cold calling an effective tool for business growth and lead acquisition.
What makes your outbound call center solutions stand out?
Our outbound call center solutions are tailored to each industry, ensuring specialized support whether you're in real estate, IT, or insurance. Our agents are highly trained to align with your business goals.
How does an outbound call center improve customer relationships?
Our outbound call center services strengthen customer ties through regular, informed interactions. This approach fosters trust and loyalty, turning leads into long-term clients.
What distinguishes an outbound call center service from an inbound call center?
At Hit Rate Solutions, our outbound call center services focus on initiating calls to potential and existing customers for sales, lead generation, and market research. In contrast, an inbound call center primarily handles incoming calls from customers, addressing their queries, support needs, and complaints. Our service specializes in proactive customer outreach to drive your business growth.
Can your contact center services integrate both inbound and outbound calls?
Yes, our contact center services offer a comprehensive solution that includes both inbound and outbound call capabilities. This integrated approach ensures a seamless experience for your customers, whether they are reaching out to us or we are initiating contact with them.
How does outsourcing to an outbound call center benefit my business compared to managing it in-house?
Center outsourcing, particularly for outbound call tasks, offers numerous benefits including cost efficiency, access to specialized skill sets, scalability, and the ability to focus your internal resources on core business operations. Our team of experts is equipped with the right tools and strategies to effectively manage customer interactions and drive results.
What types of businesses can benefit from your outbound call center service?
A wide range of businesses can benefit from our outbound call center service, including those in sectors like technology, healthcare, retail, finance, and more. We tailor our approach to suit the unique needs and challenges of your industry, ensuring an effective outreach strategy.
Are your contact center services equipped to handle large-scale operations?
Absolutely. Our contact center services are designed to scale up to accommodate large-scale operations while maintaining the quality and effectiveness of our interactions. We’re proud to use advanced technology and trained professionals to ensure that we can handle high volumes of calls efficiently.
In what ways can an inbound call center complement outbound call center services?
An inbound call center is a perfect complement to outbound call center services. While our outbound services focus on proactive customer engagement and lead generation, our inbound services manage incoming queries and support requests. This dual approach ensures comprehensive coverage of all customer communication needs.
What are outbound call center services?
Outbound call center services involve proactively contacting customers or prospects via phone calls. This service is typically used for sales calls, lead generation, market research, customer satisfaction surveys, and appointment setting. Our team focuses on representing your brand effectively to achieve your specific business objectives.
How can call center outsourcing help my business?
Outsourcing your call center operations can provide significant benefits, such as cost reduction, access to specialized talent, scalability, and enhanced efficiency. It allows your business to focus on core activities while we handle customer outreach and engagement professionally.
Are your outbound call center services available 24/7?
Yes, our outbound call center services are available 24/7. We understand the importance of being accessible to your customers and prospects at all times. Allow our team to connect with them at their convenience and across different time zones.
Is your outbound sales call center HIPAA compliant?
Yes, we take compliance seriously! Our outbound sales call center strictly adheres to HIPAA compliance for handling sensitive healthcare information. We ensure that all customer interactions and data management processes meet the necessary security and privacy standards.
How do your agents know how to handle my calls?
Rest assured that our agents undergo extensive training specific to your business and industry. They are equipped with detailed knowledge about your products, services, and customer engagement strategies. This preparation ensures that they handle calls effectively and represent your brand exactly as you would.
How can we generate more leads?
Our outbound call center services are designed to efficiently generate more leads. We use targeted strategies such as personalized outreach, follow-up calls, and lead qualification processes to ensure a steady flow of high-quality leads into your sales funnel.
What compliance standards do you maintain?
We adhere to several key compliance standards, including GDPR for data protection, TCPA for telemarketing practices, and industry-specific regulations such as HIPAA for healthcare. Our commitment to compliance ensures that our services meet the highest ethical and legal standards.
Can you help me develop my dialogue plan/scripting?
Absolutely. We collaborate closely with our clients to develop effective dialogue plans and scripts. Our expertise in customer communication ensures that these scripts are tailored to your business needs and are effective in engaging and converting prospects.
Which industries require outbound coverage?
Many industries benefit from outbound coverage, including healthcare, real estate, finance, technology, and retail. Our services are versatile and can be customized to meet the unique demands of different industry sectors.
What are the KPIs for outbound call centers?
Data is important! Key Performance Indicators (KPIs) for outbound call centers include call volume, conversion rate, average handle time, customer satisfaction score, and lead generation rate. We regularly monitor and analyze these KPIs to optimize performance and ensure we meet your business objectives.