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Small Business Call Center Services

Being available to your customers when they need it most is an essential part of your long-term success. But it can be challenging and expensive for your in-house team to handle all customer inquiries which is why many businesses choose to outsource customer service.

If you're searching for affordable call center services for small businesses, our team at Hit Rate Solutions is here to help. We pride ourselves on offering a quality small business call center that's designed to ensure customer satisfaction at an affordable price. Our team can handle both inbound and outbound services tailored to your business's unique needs. Learn how our services can aid business owners in saving money while maintaining high-quality phone support.

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Small Business Call Center Outsourcing Services

A Better Customer Experience

11 sec

Key Client Average Speed to Answer


Dedicated Client Call Quality Assurance Score


Advanced Customer Support


Calls Monitored and Scored Monthly

Advantages of Outsourcing for Small Businesses

Why should small businesses outsource? We know that many don't want to rely on virtual assistants to handle such an important part of their business. But when you’re aiming to grow your business, it’s essential to make the right decisions that help rather than hurt. We have an experienced team that understands what it takes to achieve success, and our business process outsourcing and call center outsource small business strategies can be a great asset in a number of ways, including:

Save on Operational Costs

A cost-effective small business call center means you won't have to hire in-house technical support, something that can quickly add up. This saves on staffing costs, equipment, office space, and other related costs.

Enhance Customer Experience

Your small business will always be available when your customers reach out. This gives you invaluable peace of mind knowing that all phone calls will be handled professionally and promptly.

Free up Time to Focus on Core Business Functions

With your answering services covered, it's easy for a small business owner to focus on other areas of the business. This helps free up invaluable time that can be spent on other areas of the business.

Scalable as Your Business Grows

High-quality customer service can grow alongside your business. Call center solutions are designed to be scalable and utilized outside of business hours to ensure that phone support is always available.

We Offer Unique Services for Small Businesses

As a small business, you must go above and beyond to meet and surpass customer expectations. Here are some reasons we're seen as one of the top call center services.

24/7 Customer Support

call centers for small businesses

Our call center for small business owners can provide non-stop customer support so no matter when your customers need you, they'll get the best possible care.

Inbound and Outbound Call Handling

call center for small business

Our call center agents can professionally handle both incoming calls and outbound services efficiently as well as handle call routing as needed.

Help Desk Support

call center for small businesses

If prospective customers have particular questions about your products or services, they can interact with our help desk support team to chat with one of our qualified live agents.

Multichannel Support (Email, Chat, Social Media)

small business call center services

Customer relationships aren't built on one platform. Our contact center provides custom solutions tailored to the channels that you need such as live chat, email, text, phone calls, and more.

Lead Generation

We streamline lead generation for small businesses by outsourcing, connecting them with expert teams to efficiently target potential customers, and maximizing sales opportunities while saving internal efforts.

Comprehensive Call Handling Services for the Insurance Industry

Customer calls in the insurance agency are a breeze for our team. We have successfully handled countless customer interactions and telephone support for small businesses in the insurance industry.

Customer Inquiry Calls

Handling all types of customer inquiries - about your products, services, pricing, etc.

Order Placement & Tracking Calls

Taking customer orders and providing updates on shipment and delivery status.

Complaint Handling Calls

Receiving and resolving customer complaints in a professional and timely manner.

After Hours Support Calls

Offering 24/7 support to ensure that your customers can reach out anytime they need assistance.

Feedback & Survey Calls

Collecting valuable customer feedback and conducting surveys to help you improve your business.

Upselling and Cross-Selling Calls

Capitalizing on customer interactions to upsell or cross-sell your products or services to boost your sales.

Our Value Proposition

Affordable Rates for Small Businesses

Rather than stressing about the costs of your own call center, see how you can reduce costs with our small business outsourcing service.

Experienced and Well-Trained Agents

Our specialty answering service doesn't sacrifice quality. All of our agents are highly trained and have a deep understanding of the insurance industry.

Excellent Customer Service Ratings

Our call center solutions are designed to improve your level of customer service and ensure that your small business leaves a positive impression on your customers.

Quick Scaling as per Your Needs

As your company grows, your answering service needs to scale alongside it. Hit Rate Solutions can quickly scale to meet the demands of your growth.

Our Main Markets

United States Call Center

Australia Call Center

Canada Call Center

They Work with Us

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Martindale Logo
Club Pilates Logo
Green Line Logo
Mega Legacy Logo
Odenza Logo
Broad Leaf Logo
American Senior Benefits Logo
Begin Your Journey with Hit Rate Solutions Today

Ready to Take Your Small Business to the Next Level?

To learn more about our small business answering service and to see how we can help, contact our team at Hit Rate Solutions today! Elevate your customer experience with our outsourced call center tailored for small businesses. Harness the power of lead generation, phone support, and interactive voice response to keep your customers loyal and capture new customers.

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How do I get started with Hit Rate Solutions Call Center services?

If you're a small business and you're ready to explore our outsourcing call center services, we'd love to hear from you! You can contact us by filling out the contact form on our site or call us directly to learn more about how we can help.

Can I monitor and track the performance of your services?

Absolutely. We understand the importance of tracking metrics and always provide our customers with data that backs up our services. If needed, we are always happy to make adjustments to our small business center call outsourcing services to ensure you're getting the most value for your money.

How do you ensure the quality of your call handling?

Our team is composed of experts who have been part of our small business answering service for years. We pride ourselves on robust training for each of our employees and they are always staying up to date on the latest industry trends and technology to ensure success on behalf of your business.

How quickly can you start handling my business's calls?

We are happy to start as soon as possible! We will get to know you and your team's unique needs before moving forward with our services, but once we have the needed information, we can begin immediately.

Can you handle high call volumes during peak times?

Of course! Our call center services are designed to scale alongside your business, and this means catering to large call volumes during peak season. No matter the call volume or time of year, your small business can rely on our team at Hit Rate Solutions.