Hit Rate Solutions Strengthens Locksmith Empire's Customer Service with Dedicated Support by Hit Rate Solutions

Industry: Consumer products & services

Project Length: July 2023 – Now

Location: Salem, Oregon

[Overview & Goal]

Locksmith Empire, a growing locksmith service, needed to improve their customer response time and streamline back-office operations. The owner sought a reliable partner to handle tasks like answering customer calls, entering customer data into the company's software, dispatching technicians to jobs, following up with technicians and customers to ensure job completion, collecting final job information, and closing out service calls.

[Means]

Hit Rate Solutions provided a dedicated team of 2-5 associates to manage these critical tasks.

Our team ensured a smooth workflow that included:

• Streamlined communication: Locksmith Empire had a dedicated manager at Hit Rate Solutions for quick communication and project adjustments.
• Flexible scheduling: Hit Rate Solutions ensured adequate staffing to cover associate absences or accommodate scheduling needs to minimize disruption for Locksmith Empire.

[Results]

The partnership with Hit Rate Solutions delivered significant benefits for Locksmith Empire:

• Improved customer response time: By handling incoming calls and dispatching technicians, Hit Rate Solutions freed Locksmith Empire to respond to customers faster.
• Enhanced back-office efficiency: Offloading data entry and follow-up tasks allowed Locksmith Empire to focus on core business operations.
• Increased customer satisfaction: Improved communication and follow-up resulted in a more positive customer experience.
• Reduced owner burden: The owner gained valuable time previously spent on back-office tasks, allowing them to concentrate on strategic initiatives.
• Seamless project management: Hit Rate Solutions' commitment to clear communication and responsiveness ensured a smooth project experience.