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Order Taking


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Retail and Food Delivery Services

Order Taking for OMRS by Hit Rate Solutions

24/7 Customer Support

HitRate Solutions provided OMRS with round-the-clock customer support, ensuring no order was missed and each customer was adequately serviced, no matter the time of day.

Team Expansion and Scalability

OMRS saw a significant growth in their customer support team, from one to eight people, courtesy of HitRate Solutions' scalable services, enhancing operational efficiency and order management.

Increased Customer Satisfaction

By managing orders promptly and providing constant support, HitRate Solutions greatly improved customer satisfaction and retention for OMRS, fostering positive customer experiences.

OMRS is a delivery service system based in Manhattan that provides local retail shops and restaurants with an efficient delivery service. They had been struggling with taking orders, particularly during the wee hours of the night, which was affecting their ability to provide prompt service to their customers.

[Overview & Goal]

OMRS needed a reliable solution to manage their incoming orders and provide customer support 24/7. With only one person taking orders online, they were unable to keep up with the volume of incoming requests, which was negatively impacting their business.


OMRS partnered with HitRate Solutions to implement an order-taking system that provided customer support for their delivery service. HitRate Solutions provided a team of customer support representatives to take orders from OMRS customers and route them to the appropriate local retail shops and restaurants.


Since partnering with HitRate Solutions, OMRS has seen a significant improvement in their order-taking and customer support operations. Their team of customer support representatives has grown from one to eight people, allowing them to cover all incoming orders and provide prompt customer service around the clock. This has resulted in increased customer satisfaction and retention, as well as improved operational efficiency for OMRS.

By partnering with HitRate Solutions, OMRS was able to overcome their order-taking challenges and improve their overall delivery service operations. HitRate Solutions provided a scalable solution that allowed OMRS to grow their team and better serve their customers. OMRS can now focus on providing high-quality delivery services, knowing that their order-taking and customer support operations are in good hands with HitRate Solutions.

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Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.

Order Volume Expansion

With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.

Improved Customer Satisfaction

By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.

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Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.

Enhanced Call Volume

Safer Wholesaler experienced a 75% increase in daily call volume after implementing Hit Rate Solutions, bolstering their customer engagement significantly.

Substantial Increase in Transfers

Our services facilitated a boost in daily transfers from 8 to 21, enhancing customer and sales associate interactions for quicker transactions.

Lead Generation Boost

Safer Wholesaler's weekday leads saw a significant increase from 70 to 280, supporting their aim of enhancing conversions and reducing abandonment.

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