Order Taking for OMRS by Hit Rate Solutions

OMRS is a delivery service system based in Manhattan that provides local retail shops and restaurants with an efficient delivery service. They had been struggling with taking orders, particularly during the wee hours of the night, which was affecting their ability to provide prompt service to their customers.

[Overview & Goal]

OMRS needed a reliable solution to manage their incoming orders and provide customer support 24/7. With only one person taking orders online, they were unable to keep up with the volume of incoming requests, which was negatively impacting their business.

[Means]

OMRS partnered with HitRate Solutions to implement an order-taking system that provided customer support for their delivery service. HitRate Solutions provided a team of customer support representatives to take orders from OMRS customers and route them to the appropriate local retail shops and restaurants.

[Results]

Since partnering with HitRate Solutions, OMRS has seen a significant improvement in their order-taking and customer support operations. Their team of customer support representatives has grown from one to eight people, allowing them to cover all incoming orders and provide prompt customer service around the clock. This has resulted in increased customer satisfaction and retention, as well as improved operational efficiency for OMRS.

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By partnering with HitRate Solutions, OMRS was able to overcome their order-taking challenges and improve their overall delivery service operations. HitRate Solutions provided a scalable solution that allowed OMRS to grow their team and better serve their customers. OMRS can now focus on providing high-quality delivery services, knowing that their order-taking and customer support operations are in good hands with HitRate Solutions.