Customer Support for Niche Market Concepts, LLC by Hit Rate Solutions
Massive Sales Growth
Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.
Order Volume Expansion
With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.
Improved Customer Satisfaction
By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.
Sheds4Less is an ecommerce company based in Missouri, USA. The company was founded in 2006 and has been a customer of Hit Rate Solutions, a provider of order taking and customer support services, for over 10 years. Sheds4Less has grown significantly in the last decade, increasing their staff tenfold and expanding to four online stores.
[Overview & Goal]
As Sheds4Less expanded, they faced challenges in managing customer orders and providing adequate support. They needed a solution that could help them handle their growing customer base while increasing conversions and reducing the time to order.
Sheds4Less turned to Hit Rate Solutions to assist with their order taking and customer support needs. The solution involved adding associates for chat, product description, email, blog, and inbound/outbound calls to augment the company's back office and customer support capabilities.
After implementing the Hit Rate Solutions, Sheds4Less saw a 550% rise in quarterly sales, increasing from 300 sales to 1950 sales. They also saw an increase in the number of orders per day, from 20 to 30 orders initially, and up to 100 orders per day during the COVID-19 pandemic. Additionally, Sheds4Less was able to increase customer satisfaction and reduce the time to order, resulting in faster conversions.
With the help of Hit Rate Solutions, Sheds4Less was able to manage their growing customer base while increasing conversions and improving customer satisfaction. The solution enabled them to scale their business and expand to four online stores while maintaining a high level of customer service.
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Substantial Increase in Transfers
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24/7 Customer Support
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Team Expansion and Scalability
OMRS saw a significant growth in their customer support team, from one to eight people, courtesy of HitRate Solutions' scalable services, enhancing operational efficiency and order management.
Increased Customer Satisfaction
By managing orders promptly and providing constant support, HitRate Solutions greatly improved customer satisfaction and retention for OMRS, fostering positive customer experiences.
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