Customer Support for Sheds Direct Stores, LLC by Hit Rate Solutions

ShedsForLessDirect is an ecommerce company based in Missouri, USA. The company was founded in 2006 and has been a customer of Hit Rate Solutions, a provider of order taking and customer support services, for over 10 years. ShedsForLessDirect has grown significantly in the last decade, increasing their staff tenfold and expanding to four online stores.

[Overview & Goal]

As ShedsForLessDirect expanded, they faced challenges in managing customer orders and providing adequate support. They needed a solution that could help them handle their growing customer base while increasing conversions and reducing the time to order.

[Means]

ShedsForLessDirect turned to Hit Rate Solutions to assist with their order taking and customer support needs. The solution involved adding associates for chat, product description, email, blog, and inbound/outbound calls to augment the company's back office and customer support capabilities.

[Results]

After implementing the Hit Rate Solutions, ShedsForLessDirect saw a significant increase in quarterly sales. They also experienced a significant jump in daily orders, starting from a steady flow and growing to a much higher volume during the COVID-19 pandemic. Additionally, ShedsForLessDirect was able to increase customer satisfaction and reduce the time to order, resulting in faster conversions.

With the help of Hit Rate Solutions, ShedsForLessDirect was able to manage their growing customer base while increasing conversions and improving customer satisfaction. The solution enabled them to scale their business and expand to four online stores while maintaining a high level of customer service.