Customer Support for Niche Market Concepts, LLC by Hit Rate Solutions

Sheds4Less is an ecommerce company based in Missouri, USA. The company was founded in 2006 and has been a customer of Hit Rate Solutions, a provider of order taking and customer support services, for over 10 years. Sheds4Less has grown significantly in the last decade, increasing their staff tenfold and expanding to four online stores.

[Overview & Goal]

As Sheds4Less expanded, they faced challenges in managing customer orders and providing adequate support. They needed a solution that could help them handle their growing customer base while increasing conversions and reducing the time to order.

[Means]

Sheds4Less turned to Hit Rate Solutions to assist with their order taking and customer support needs. The solution involved adding associates for chat, product description, email, blog, and inbound/outbound calls to augment the company's back office and customer support capabilities.

[Results]

After implementing the Hit Rate Solutions, Sheds4Less saw a 550% rise in quarterly sales, increasing from 300 sales to 1950 sales. They also saw an increase in the number of orders per day, from 20 to 30 orders initially, and up to 100 orders per day during the COVID-19 pandemic. Additionally, Sheds4Less was able to increase customer satisfaction and reduce the time to order, resulting in faster conversions.

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With the help of Hit Rate Solutions, Sheds4Less was able to manage their growing customer base while increasing conversions and improving customer satisfaction. The solution enabled them to scale their business and expand to four online stores while maintaining a high level of customer service.