Hit Rate Solutions Lightens the Load for Blue Humming Therapy

Industry: Healthcare Services

Project Length: Jan. 2022 – Now

Location: Burlingame, California

[Overview & Goal]

Blue Humming Therapy, a provider of talk and behavioral therapy services, faced a common challenge: a growing number of inquiries stretching their administrative resources thin. The company needed a way to manage incoming calls and inquiries more efficiently. Their goal was to reduce the workload of their sole administrative assistant so they could focus on other important tasks.

[Means]

We provided Blue Humming Therapy with a dedicated remote team member to handle incoming phone calls and basic client intake tasks.

This included:

• Returning phone calls: We returned calls to potential clients left as voicemails.
• Phone intakes: We conducted brief (10-minute) phone intakes to gather basic client information.
• Appointment scheduling assistance: We helped the company’s clients fill out appointment request forms.
• Streamlined communication: We clearly communicated with the company via email, detailing each call and leaving comprehensive notes.

[Results]

Our customer support significantly improved Blue Humming Therapy's operational efficiency:

• Reduced workload: Blue Humming Therapy's administrative assistant experienced a significant reduction in time spent on phone calls, freeing them for other critical tasks.
• Increased responsiveness: Prompt call return and intake support ensured potential clients received the information they needed quickly and efficiently.
• Detailed notes: Our clear, comprehensive call notes facilitated a smooth handover to the company’s team.