Live Call Transfer for Safer Wholesaler by Hit Rate Solutions

Safer Wholesaler is an ecommerce company based in Illinois, USA. The company leverages Hit Rate Solutions for order taking and live call transfers. Safer Wholesaler aims to enhance conversions and reduce abandonment through these services.

[Overview & Goal]

Safer Wholesaler faced challenges in finding a way to help their customers quickly and safely complete online transactions. They needed a solution that could help their customers find the products they need and transfer them to a sales associate for faster and safer transactions online. They also needed a way to increase their service levels and drive more sales while eliminating abandonment.

[Means]

Safer Wholesaler turned to Hit Rate Solutions for their order taking and live call transfer needs. The solution involved increasing the live associate operating hours by 40% and increasing transfers by over 150%. The solution enabled the company to increase the number of calls per day from 100 to 175 calls. Hit Rate Solutions helped Safer Wholesaler find the products they needed and transferred them to a sales associate for faster and safer transactions online.

[Results]

After implementing the Hit Rate Solutions, Safer Wholesaler saw a 75% rise in calls per day, with increased transfers per day from 8 to 21. The company also saw an increase in leads during weekdays, from 70 on weekends to 280 on weekdays.

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With the help of Hit Rate Solutions, Safer Wholesaler was able to quickly and safely complete online transactions, increase their service levels, and drive more sales while eliminating abandonment. The solution enabled them to scale their business and enhance their customer experience by finding the products they need and transferring them to a sales associate for faster and safer transactions online.