Inbound Call Center - Your Calls Are Our Priority
At Hit Rate Solutions, our inbound call center services allow your business to always be there for your customers while reducing expenses. When a customer reaches out, whether it be through a phone call, text, email, or live chat, they’ll get a response. Rely on us for inbound call center outsourcing!
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Customer Experience
5 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
1.9k
Calls Monitored and Scored Monthly
24/7
Advanced Customer Support
Our Affordable Inbound Call Center Services
We offer affordable inbound call center solutions to help you retain current customers and get new ones. Our range of services is ideal for improving your brand and growing your business.
Phone Answering Service
If you’ve never explored a phone answering service, you’re missing out on an effective business solution. No matter when or how your customers reach out to you, your business will be available 365 days a year. As an inbound call center, we offer order-taking services and phone answering services to attend to your existing and potential customers, helping to answer their questions and providing valuable guidance for your brand. While you focus on other areas of your business such as expansion and growth, our qualified team will be hard at work on your phone answering services.
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Customer Service Outsourcing
We also offer customer service outsourcing if this is an area of your business with which you need assistance. Our team has access to the latest call center technology that allows us to offer an elevated level of customer service. Our inbound contact center acts as a pillar of the customer support service that you offer, helping you to reach your targeted KPIs that perfectly align with the long-term growth and success of your business. We can also assist with setting up and running an effective procedure for all of your customer support operations. Customer service no longer needs to be a stressor for you.
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Virtual Receptionist Service
Hit Rate Solutions is also proud to offer virtual receptionist services on behalf of your business. This is a service that is becoming more critical and appreciated in today’s business world. Our talent can help you manage your administrative operations in addition to your functional operations from anywhere. Regardless of when your customer reaches out with an incoming request, we can help them by routing their calls, answering their questions, and scheduling appointments. All of our associates are highly trained and undergo a vetting process to ensure qualification. Each is also trained depending on the type of business that you operate.
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Order Processing
The last thing you want is to miss out on a potential sale due to questions about order processing or payment questions. Our eCommerce call center services also include order processing, including order-taking services. We have a team of qualified associates assigned to your account who are trained on your website to help answer any incoming questions about products or payment processing. We know that safety is a hugely important aspect of inbound order-taking services and order processing, and we always keep the credit card information of your customers safe and secure to ensure a positive customer experience and brand reputation.
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Inbound Lead Generation
Generating inbound leads is hard enough as it is, and there are various lead qualifying and lead verification tactics that we implement on your behalf. Whether you have a cold transfer call center or a warm transfer call center, we are happy to act as an inbound lead generation source to expand the horizons of your business. Once we have a list of leads, we work to verify and qualify them to determine if they’re ready for the next stage: closing a deal. As we oversee the sales funnel, it allows us to act as an effective member of your organization from afar.
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What Our Satisfied Clients Say About Us
I wasn’t sure what to expect but the team at Hit Rate Solutions has been incredible! Everyone is pleasant and their hands-on services have been a game-changer for our sales department. I wish we hired them sooner!
CEO
5
I don’t remember life before Hit Rate Solutions. They’re easy to work with, offer fair pricing, and have helped our business grow tremendously. I highly recommend using them!
CEO
5
Qualifying leads has never been easier. I love how organized and communicative the team is and they have helped us address business gaps that I didn’t know existed. Thanks for everything and looking forward to a continued relationship!
CEO
5
It’s been so nice for the sales department to have additional time. Our customers have also said how awesome our customer service is, and it’s all thanks to the team at Hit Rate Solutions.
CEO
5
Ready To Outsource Your Inbound Calls?
Signs You Need to Hire an Inbound Call Center
There’s been an increase in executive-level complaints
You have an inconsistent brand voice
You aren’t retaining customers as you should
Your team is stretched too thin
Customers are trying to reach you when you’re closed
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Benefits of Outsourcing to an Inbound Call Center
24/7 Availability
It’s impossible to expect your team to be available at all times, especially if you’re already stretched thin. And what about customers reaching out from a different time zone or with an urgent need? Whenever a customer reaches out, you’ll have peace of mind knowing that your business is constantly available.
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Reduced Expenses
On top of the constant availability, outsourcing this area of your business can help reduce your company’s overall expenses. In fact, many offshore call center agents require a salary that is 70% lower compared to agents working in the U.S. Rest assured that the quality doesn’t drop even if it’s more affordable to hire talent from overseas.
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Experienced Support
Inbound call centers offer talent who is highly trained in your area of business. As there is a range of industries that utilize call centers, finding a qualified team means you’re getting their expertise from past experience. Have the confidence to know that this outsourced team can expertly handle your customers’ concerns and questions.
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No Additional Expenses For Employee Training
Training in-house employees can quickly get expensive and detract from your budget. Hiring a team through an inbound call center means that you’ll be able to handle leads with the same level of professionalism for a fraction of the training costs you’d incur otherwise.
A High Call Volume Management
Our inbound call center services are able to handle a large volume of incoming calls. We have a system in place that helps to track call volume in real time so we can adjust our staff levels accordingly. Our talented customer service experts are trained to handle an influx of calls to keep your business operational.
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Business Expansion
Many businesses are able to expand their reach by hiring a company like ours. We can help expand the geographical reach of your business as we can field calls from customers throughout the globe at any time. We can also increase your customer base by generating leads that turn into customers.
Why Work with Hit Rate Solutions
There are many reasons to take advantage of our inbound call center services. For one, we offer competitive prices. As an affordable call center, we know that you need to spend conservatively and strategically. Call center outsourcing from the Philippines is both reliable and cost-efficient to help you expand your business.
Inbound Call Center Services Right For Your Industry
Regardless of the industry in which you’re operating, we have highly trained associates who can navigate varying accounts and requests from our inbound call center. Whether you need a call center for small and middle businesses or you’re a large corporation, we are here to help!
IT Inbound Call Center
Customer support in the IT field is critical. We offer call center services for the technology industry by experts in the space who understand the technical ins and outs that your customers need to navigate. We can help you resolve issues quickly before they impact other areas of the business.
Inbound Call Center For Ecommerce
eCommerce call centers consist of providing customer support, order taking, order processing, and more. Whether your customers have questions about inventory or they need assistance placing an order online, they will interact with one of our professionals who can guide them accordingly. You’ll never miss out on a sale again!
Insurance Inbound Call Center
Insurance call centers are more than a phone answering service. Our associates in our insurance inbound call center are highly experienced in the insurance industry and can help qualify leads and transfer them to your team. We assist with lead generation, claims support, policy inquiries, appointment setting, member enrollment, and more.
Real Estate Inbound Call Center
The real estate industry is more competitive than ever, making the need for a real estate inbound call center more important than ever. Through our real estate call center, we provide a virtual receptionist to field incoming calls in addition to a phone answering service so leads never slip through the cracks.
Our Best Inbound Call Center Services Results
Join our successful teams of partners who have already started to increase their profits and minimize operating expenses!
Order Taking
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Customer Support
Customer Support for Niche Market Concepts
Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Massive Sales Growth
Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.
Order Volume Expansion
With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.
Improved Customer Satisfaction
By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.
Order Taking
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Live Call Transfer
Live Call Transfer for Safer Wholesaler
Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.
Enhanced Call Volume
Safer Wholesaler experienced a 75% increase in daily call volume after implementing Hit Rate Solutions, bolstering their customer engagement significantly.
Substantial Increase in Transfers
Our services facilitated a boost in daily transfers from 8 to 21, enhancing customer and sales associate interactions for quicker transactions.
Lead Generation Boost
Safer Wholesaler's weekday leads saw a significant increase from 70 to 280, supporting their aim of enhancing conversions and reducing abandonment.
Cold Calling
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Cold Calling for Reverse Care
Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Significant Associate Increase
With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.
Impressive Transfer Uplift
Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.
Greater Customer Pre-Qualification
By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.
Answering Service
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Virtual Receptionist
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
Exceptional Call Handling
Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.
Substantial Customer Satisfaction Boost
Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.
Complete Coverage of Patient Concerns
Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.
Appointment Setting
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Appointment Setting for Logan Klink
Logan Klink is an agent under American Income life insurance company which has clients from Canada and New Zealand but originated in New York.
Profound Appointment Boost
Through Hit Rate Solutions, Logan Klink was able to secure 3-4 appointments per week, a 300% increase, enhancing his productivity and client outreach.
Increased Deal Closure
With our support, Logan managed to close 5 deals per week, which significantly amplified his sales figures.
Top Agent Ascension
Leveraging our services, Logan became one of the top agents of American Income, successfully establishing long-term relationships with his clients and boosting his career in life insurance.
Appointment Setting
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Appointment Setting for Diligent Recovery
Diligent Recovery is a firm in California County that helps homeowners recover their houses.
Appointments Surge
Hit Rate Solutions helped Diligent Recovery boost their appointments with homeowners by 150%, enabling them to consistently secure 2-3 appointments per week.
Client Retention Success
Thanks to our services, 85% of Diligent Recovery's clients managed to retain their homes post-foreclosure, dramatically fulfilling the firm's mission.
Homeowner Reach Expansion
Our support significantly expanded Diligent Recovery's outreach, ensuring that more homeowners received much-needed assistance after foreclosure.
Lead Generations
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Lead Generations for Bold Leads
Bold Leads is powered by Lonewolf Technologies based in Arizona. They are a leader in real estate lead generation.
Boosted Lead Generation
By partnering with HitRate Solutions, Bold Leads significantly increased their lead generation efforts, resulting in a surge of qualified leads that helped drive more closed deals and revenue growth for the company.
Optimized Back-Office Operations
HitRate Solutions provided essential back-office support services, allowing Bold Leads' real estate agents to focus on their primary task - closing deals. This shift led to increased productivity and boosted customer satisfaction.
Enhanced Customer Satisfaction
The dedicated support from HitRate Solutions enabled Bold Leads' agents to deliver superior service to their clients, resulting in improved customer satisfaction and loyalty, reinforcing the company's position as a trusted partner in the real estate industry.
Appointment Setting
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Appointment Setting for Apex Wireless
Apex Wireless has been an authorized TELUS dealer in Canada for over 30 years.
Upselling Boom
With Hit Rate Solutions' aid, Apex Wireless observed a significant 33% increase in upsold products, boosting their sales revenue.
Customer Reach and Engagement
Hit Rate Solutions successfully expanded Apex Wireless' reach to business specialists, securing their position in a competitive marketplace.
Effective Data Usage Reports
By effectively sending out data usage reports to clients, Hit Rate Solutions helped Apex Wireless raise the number of these reports from 0 to 95%, contributing to an informed and satisfied customer base.
Appointment Setting
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Appointment Setting for Nobee
Originating in Boston, Nobee is the new way to rent.
Streamlined Appointment Setting
HitRate Solutions efficiently arranged apartment tours, helping Nobee showcase their unique rental system and offerings to potential renters.
Successful Lead Pre-Qualification
Through their partnership with HitRate Solutions, Nobee has pre-qualified over 50 renters, ensuring they're engaging with an audience that aligns with their business model.
Business Growth and Enhanced Customer Experience
With HitRate Solutions' support, Nobee has been able to expand their business while also providing a better and more affordable rental experience for their customers.
Lead Generations
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Lead Generations for Dynamic Insurance Services
Dynamic Insurance Services is a pioneer in the final expense sector and is located in Texas. They train their own insurance agents from tier 1-4.
Consistent Lead Generation
Hit Rate Solutions provided Dynamic Insurance Services with 4-5 qualified leads per day, ensuring a steady flow of prospects for their Tier 4 advocate agents.
400% Increase in Tier 4 Advocates
With a successful lead generation strategy, Dynamic Insurance Services grew its top-performing agent team from 2 to 10 Tier 4 advocates, marking a 400% increase.
Empowering Top-Performing Agents
The increase in Tier 4 advocates enabled Dynamic Insurance Services to create the ultimate virtual team of high-performing agents, who manage their own teams and receive overrides on those teams.
Appointment Setting
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Appointment Setting for Cashman Claims
Cashman claims is located in Massachusetts and helps their clients reclaim money that is owed to families, individuals, and businesses.
Efficient Appointment Setting
HitRate Solutions aided Cashman Claims in successfully booking appointments with clients interested in reclaiming their assets, enhancing their operational efficiency.
Enhanced Team Productivity
Collaborating with HitRate Solutions, Cashman Claims grew its appointment-setting team from one to three members, resulting in a 200% increase in efficiency.
Remarkable Asset Recovery
With efficient appointment setting and asset recovery process, Cashman Claims successfully returned over $1,350,000 in unclaimed property nationwide.
Appointment Setting
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Appointment Setting for Integrity Marketing
Integrity Marketing is an Insurtech company that started in 2006 in Dallas, Texas.
Appointment Setting Success
With HitRate Solutions' expertise, Integrity Marketing effectively set appointments with agents interested in learning more about their products and services.
Real-time Reporting and Analytics
HitRate Solutions' real-time reporting and analytics provided insights to Integrity Marketing, allowing them to track the success of their appointment-setting campaigns.
Remarkable Growth
Through strategic appointment setting and data analysis, Integrity Marketing managed to grow its network impressively, reaching over 420,000 agents and millions of customers.
Lead Generations
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Lead Generations for DH Insurance Group
DH Insurance Group is a medical insurance company for those 65+ years old.
Effective Lead Generation
With the help of HitRate Solutions, DH Insurance Group successfully generated valuable leads and provided their licensed insurance agents with a list of potential customers who were interested in Medicare options.
Customer-Centric Tool Development
HitRate Solutions developed a 60-second comparison tool, enabling DH Insurance Group's customers to compare Medicare plans and estimate savings quickly and efficiently.
Targeted Outreach for 65+ Customers
HitRate Solutions' targeted approach allowed DH Insurance Group to reach potential customers aged 65 and above, expanding their customer base and enhancing their services.
Order Taking
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Order Taking for OMRS
OMRS operates from Manhattan. They provide a delivery service system for local retail shops and restaurants.
24/7 Customer Support
HitRate Solutions provided OMRS with round-the-clock customer support, ensuring no order was missed and each customer was adequately serviced, no matter the time of day.
Team Expansion and Scalability
OMRS saw a significant growth in their customer support team, from one to eight people, courtesy of HitRate Solutions' scalable services, enhancing operational efficiency and order management.
Increased Customer Satisfaction
By managing orders promptly and providing constant support, HitRate Solutions greatly improved customer satisfaction and retention for OMRS, fostering positive customer experiences.
A Trusted Philippine Based Call Center
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Get Your Premium Inbound Call Center Services Today!
Hit Rate Solutions is a Philippines call center with reasonable prices. We offer improved customer experience through our inbound call center services, helping you grow your business.
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FAQ
What is an inbound call center?
Inbound call centers are an extension of your customer service department. They’re designed to handle incoming customer phone calls and can help pass along leads to your business. The main purpose of an inbound call center is to provide a high level of customer service for new and existing customers.
What are inbound call center services?
Inbound call center services are composed of teams who can handle incoming calls on your behalf. Each person on an inbound call center team is highly trained in particular industries and can help alleviate your immediate team from customer service-related tasks.
When should you hire an inbound call center?
Hiring an inbound call center comes with many advantages to your business. They can help free up time from other departments so your staff can focus on more pressing issues. Many of them are affordable and ensure that someone is always available to handle incoming questions or requests.
Inbound vs outbound call center: What’s the difference?
There are two major categories of call centers: inbound and outbound. Inbound call centers are based on customers or lead trying to connect with you while outbound call centers revolve around your business going after potential customers. Many call centers offer both services based on the needs of the client.