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Call Center Services in the Philippines - Outsourcing Couldn't Be Easier!
Hit Rate Solutions is a Philippines call center with a proven track record of helping companies just like yours. As leading BPO service providers, we're uniquely qualified to handle your calls, and our Philippines outsourced call center services can be tailored to the core areas of your business. To improve your workflow and reduce your stress, reach out to our expert team at Hit Rate Solutions.
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They Work with Us
Outsourcing Your Call Center Services to the Philippines: The Benefits You Can't Ignore
Running a business requires a ton of work and patience, but thankfully, the Philippines call center industry continues to grow. Business process outsourcing allows you to handle everything on your plate while still focusing on the overarching business goals and targets that you need to hit.
Outsourcing customer service comes with many advantages. Did you know that Philippines call centers like ours have become invaluable to US clients and those in other Western countries?
The Philippine BPO industry and call center companies, namely our team at Hit Rate Solutions, work efficiently to improve your business in a variety of ways, and our focus is to improve your customer service operations and handle tasks that you might not have time for on a daily basis.
Technical support from our Filipino call center agents is a call away
Get in touch with our contact center to get started.
High-Quality Associates Who Are Fluent in English
Each of our Philippines call center agents is fluent in English and can communicate with your customers seamlessly.
Well-Versed in Your Industry So Quality Never Suffers
As experts in the Philippine call center industry, we have experience across a variety of business areas and can ensure quality with every conversation.
An Easy Way to Significantly Reduce Your Costs
Businesses worldwide tap into Philippines outsourcing companies to help reduce overall business costs.
Improved Customer Satisfaction
Filipino call center staff can work directly with your customers to answer their questions and ensure their overall satisfaction.
A Growing Population of Seasoned Talent
The business process outsourcing industry continues to grow, attracting a more talented workforce to many call center companies.
Affordable Services Compared with Hiring Full-Time Employees
Use Philippine call centers to improve your communications technology without the need for full-time employees.
If you're looking to cut down on costs while maintaining quality, our team at Hit Rate Solutions can help you.
Outsource Your Routine to Hit Rate Solutions Today And Concentrate on Your Core Business Tasks!
Customer Experience
5 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
1.9k
Calls Monitored and Scored Monthly
24/7
Advanced Customer Support
The Incredible Results Our Call Center in the Philippines Delivers to Our Clients!
Our team is especially proficient in our appointment setting services and lead generation services. These outsourced services are offered at a low cost to help you achieve economic growth.
Order Taking
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Customer Support
Customer Support for Niche Market Concepts
Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Massive Sales Growth
Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.
Order Volume Expansion
With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.
Improved Customer Satisfaction
By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.
Order Taking
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Live Call Transfer
Live Call Transfer for Safer Wholesaler
Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.
Enhanced Call Volume
Safer Wholesaler experienced a 75% increase in daily call volume after implementing Hit Rate Solutions, bolstering their customer engagement significantly.
Substantial Increase in Transfers
Our services facilitated a boost in daily transfers from 8 to 21, enhancing customer and sales associate interactions for quicker transactions.
Lead Generation Boost
Safer Wholesaler's weekday leads saw a significant increase from 70 to 280, supporting their aim of enhancing conversions and reducing abandonment.
Cold Calling
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Cold Calling for Reverse Care
Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Significant Associate Increase
With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.
Impressive Transfer Uplift
Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.
Greater Customer Pre-Qualification
By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.
Answering Service
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Virtual Receptionist
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
Exceptional Call Handling
Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.
Substantial Customer Satisfaction Boost
Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.
Complete Coverage of Patient Concerns
Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.
Appointment Setting
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Appointment Setting for Logan Klink
Logan Klink is an agent under American Income life insurance company which has clients from Canada and New Zealand but originated in New York.
Profound Appointment Boost
Through Hit Rate Solutions, Logan Klink was able to secure 3-4 appointments per week, a 300% increase, enhancing his productivity and client outreach.
Increased Deal Closure
With our support, Logan managed to close 5 deals per week, which significantly amplified his sales figures.
Top Agent Ascension
Leveraging our services, Logan became one of the top agents of American Income, successfully establishing long-term relationships with his clients and boosting his career in life insurance.
Appointment Setting
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Appointment Setting for Diligent Recovery
Diligent Recovery is a firm in California County that helps homeowners recover their houses.
Appointments Surge
Hit Rate Solutions helped Diligent Recovery boost their appointments with homeowners by 150%, enabling them to consistently secure 2-3 appointments per week.
Client Retention Success
Thanks to our services, 85% of Diligent Recovery's clients managed to retain their homes post-foreclosure, dramatically fulfilling the firm's mission.
Homeowner Reach Expansion
Our support significantly expanded Diligent Recovery's outreach, ensuring that more homeowners received much-needed assistance after foreclosure.
Lead Generations
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Lead Generations for Bold Leads
Bold Leads is powered by Lonewolf Technologies based in Arizona. They are a leader in real estate lead generation.
Boosted Lead Generation
By partnering with HitRate Solutions, Bold Leads significantly increased their lead generation efforts, resulting in a surge of qualified leads that helped drive more closed deals and revenue growth for the company.
Optimized Back-Office Operations
HitRate Solutions provided essential back-office support services, allowing Bold Leads' real estate agents to focus on their primary task - closing deals. This shift led to increased productivity and boosted customer satisfaction.
Enhanced Customer Satisfaction
The dedicated support from HitRate Solutions enabled Bold Leads' agents to deliver superior service to their clients, resulting in improved customer satisfaction and loyalty, reinforcing the company's position as a trusted partner in the real estate industry.
Appointment Setting
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Appointment Setting for Apex Wireless
Apex Wireless has been an authorized TELUS dealer in Canada for over 30 years.
Upselling Boom
With Hit Rate Solutions' aid, Apex Wireless observed a significant 33% increase in upsold products, boosting their sales revenue.
Customer Reach and Engagement
Hit Rate Solutions successfully expanded Apex Wireless' reach to business specialists, securing their position in a competitive marketplace.
Effective Data Usage Reports
By effectively sending out data usage reports to clients, Hit Rate Solutions helped Apex Wireless raise the number of these reports from 0 to 95%, contributing to an informed and satisfied customer base.
Appointment Setting
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Appointment Setting for Nobee
Originating in Boston, Nobee is the new way to rent.
Streamlined Appointment Setting
HitRate Solutions efficiently arranged apartment tours, helping Nobee showcase their unique rental system and offerings to potential renters.
Successful Lead Pre-Qualification
Through their partnership with HitRate Solutions, Nobee has pre-qualified over 50 renters, ensuring they're engaging with an audience that aligns with their business model.
Business Growth and Enhanced Customer Experience
With HitRate Solutions' support, Nobee has been able to expand their business while also providing a better and more affordable rental experience for their customers.
Lead Generations
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Lead Generations for Dynamic Insurance Services
Dynamic Insurance Services is a pioneer in the final expense sector and is located in Texas. They train their own insurance agents from tier 1-4.
Consistent Lead Generation
Hit Rate Solutions provided Dynamic Insurance Services with 4-5 qualified leads per day, ensuring a steady flow of prospects for their Tier 4 advocate agents.
400% Increase in Tier 4 Advocates
With a successful lead generation strategy, Dynamic Insurance Services grew its top-performing agent team from 2 to 10 Tier 4 advocates, marking a 400% increase.
Empowering Top-Performing Agents
The increase in Tier 4 advocates enabled Dynamic Insurance Services to create the ultimate virtual team of high-performing agents, who manage their own teams and receive overrides on those teams.
Appointment Setting
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Appointment Setting for Cashman Claims
Cashman claims is located in Massachusetts and helps their clients reclaim money that is owed to families, individuals, and businesses.
Efficient Appointment Setting
HitRate Solutions aided Cashman Claims in successfully booking appointments with clients interested in reclaiming their assets, enhancing their operational efficiency.
Enhanced Team Productivity
Collaborating with HitRate Solutions, Cashman Claims grew its appointment-setting team from one to three members, resulting in a 200% increase in efficiency.
Remarkable Asset Recovery
With efficient appointment setting and asset recovery process, Cashman Claims successfully returned over $1,350,000 in unclaimed property nationwide.
Appointment Setting
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Appointment Setting for Integrity Marketing
Integrity Marketing is an Insurtech company that started in 2006 in Dallas, Texas.
Appointment Setting Success
With HitRate Solutions' expertise, Integrity Marketing effectively set appointments with agents interested in learning more about their products and services.
Real-time Reporting and Analytics
HitRate Solutions' real-time reporting and analytics provided insights to Integrity Marketing, allowing them to track the success of their appointment-setting campaigns.
Remarkable Growth
Through strategic appointment setting and data analysis, Integrity Marketing managed to grow its network impressively, reaching over 420,000 agents and millions of customers.
Lead Generations
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Lead Generations for DH Insurance Group
DH Insurance Group is a medical insurance company for those 65+ years old.
Effective Lead Generation
With the help of HitRate Solutions, DH Insurance Group successfully generated valuable leads and provided their licensed insurance agents with a list of potential customers who were interested in Medicare options.
Customer-Centric Tool Development
HitRate Solutions developed a 60-second comparison tool, enabling DH Insurance Group's customers to compare Medicare plans and estimate savings quickly and efficiently.
Targeted Outreach for 65+ Customers
HitRate Solutions' targeted approach allowed DH Insurance Group to reach potential customers aged 65 and above, expanding their customer base and enhancing their services.
Order Taking
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Order Taking for OMRS
OMRS operates from Manhattan. They provide a delivery service system for local retail shops and restaurants.
24/7 Customer Support
HitRate Solutions provided OMRS with round-the-clock customer support, ensuring no order was missed and each customer was adequately serviced, no matter the time of day.
Team Expansion and Scalability
OMRS saw a significant growth in their customer support team, from one to eight people, courtesy of HitRate Solutions' scalable services, enhancing operational efficiency and order management.
Increased Customer Satisfaction
By managing orders promptly and providing constant support, HitRate Solutions greatly improved customer satisfaction and retention for OMRS, fostering positive customer experiences.
Our Main Philippines Call Center Outsourcing Services
Inbound Call Center
When a call comes in, our call center team will ensure the conversation goes smoothly, encouraging conversions and sales for your business.
Outbound Call Center
Our outsourced Philippines call center will reach out to each and every single prospect, enticing them to purchase your product or service in a professional and effective manner.
Virtual Assistance Services
Our Philippines call center team will provide expert administrative support for your business, taking care of customer surveys, data entry, email monitoring, and more.
Lead Generation Services
Specializing in cultivating potential customers, our lead generation services seamlessly connect your business to quality prospects, driving growth and maximizing ROI.
Appointment Setting Services
Expertly scheduling key meetings, our appointment-setting services ensure optimal engagements, streamlining business interactions and maximizing your team's productivity.
Do You Still Have Doubts? Additional Info about Philippines Call Center Outsourcing
You might be wondering why or how we can help break down communication barriers and improve your business. Here is some additional information about why global companies utilize Philippines outsourcing call center services with marked success.
Why the Philippines?
The Philippines has over 1.7 million people employed as call center agents. It is considered to be the crown jewel of the call center industry with a total revenue close to $23 billion. Call centers thrive due to the impressive literacy rate and cost-effective services. Plus, the neutral accent that the employees have makes it easy to communicate with customers around the world.
The Call Center Capital
The BPO industry thrives in the Philippines as the growth rate is 16%. It is a large contributor to the overall economic growth of the country and it will only continue to grow and expand with time.
Wages and Working Conditions
When you outsource customer service to the Philippines, rest assured that call centers in the Philippines have fair wages and working conditions for employees.
Companies and Locations
Successful companies from all over the world rely on call centers such as AT&T, Wells Fargo, Geico, UnitedHealth Group, American Express, Fidelity Investments, and more. Most call centers in the Philippines are located in Pasig in the Metro Manila area.
Future Outlook
According to experts, growth in the Philippines' call center industry will only continue to grow and expand. Even though there might be challenges such as the availability of workers or competition in other areas of the world, it is still expected to grow and evolve.
Philippines Call Center Services Right for Your Industry
Here are some specific services that you can consider utilizing from the BPO industry and Philippines outsourcing call centers.
IT Inbound Call Center
If you're in the IT industry, rely on our Philippines call center's talented professionals to handle incoming calls from customers. We can help answer their questions about your product or service and ensure they are satisfied with the information we give them.
Inbound Call Center for E-commerce
If you often receive incoming calls to your eCommerce store, our team is highly trained in this area and can properly manage customer interactions.
Insurance Inbound Call Center
Even insurance call center agents require specific knowledge, our team is proficient and highly skilled at handling your customer inquiries and needs.
Real Estate Inbound Call Center
If your real estate company needs help fielding calls and directing customer inquiries to the right people, let our team step in and help. We are knowledgeable about the real estate industry and can provide market-specific information.
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Hire Your New Reliable Call Center In the Philippines No Matter Where You Are!
Wherever your business is located, we have you covered! We deliver high-quality services and provide our expert outsourced Philippines call center services anywhere and everywhere, just fill out the form to speak with a member of our team.
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