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by Mary Salgado

Updated:

May 31, 2018

Tasks You Can Outsource to a Virtual Assistant

Table of Content

    Outsourced Healthcare Call Center: Success Stories

    Before we go into detail, let's look at some real-life examples. These stories show how providers used outsourced healthcare call center services to enter new markets.

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    Mitchell Kahl, Sales Manager, SIP.US

    In my role at SIP.US, I've seen the transformative power of SIP trunking for healthcare providers navigating new markets. A notable example involves a group of medical clinics that leveraged our virtual call center capabilities. By integrating SIP trunking, they reduced communication costs by 50% and improved patient call handling efficiencies, leading to a 30% boost in patient inquiries from new regions.

    In another instance, adopting SIP technology enabled a healthcare provider to seamlessly enter rural markets without establishing physical locations. The ability to route calls efficiently and provide remote consultations increased patient reach by 40%. This flexibility in communication

    Vincent Cerniglia, Principal, Noreast Capital Corporation

    In my experience with Noreast Capital, leveraging flexible financial solutions, including outsourced call centers, has been instrumental in helping various sectors, like healthcare, effectively enter and expand new markets. We worked with a healthcare provider that increased their patient outreach by 35% within six months thanks to strategic equipment leasing, which also involved utilizing outsourced call center operations to handle patient inquiries efficiently.

    For example, a client in the medical imaging sector used call centers to schedule appointments, answer inquiries, and manage follow-ups. This not only improved customer service satisfaction rates but allowed the healthcare provider to focus on expanding services without putting extra strain on their staff. Outsourced call centers enabled them to penetrate new regions with a 20% increase in patient bookings, clearly showcasing how such integrations can facilitate market expansion.

    David Pumphrey, CEO, Riveraxe LLC

    At Riveraxe LLC, we've seen how outsourced call centers can significantly boost healthcare providers by expanding their market reach. For one of our clients, a mid-sized healthcare practice, we deployed an outsourced call center that specialized in multilingual support. This allowed them to enter non-English-speaking regions effectively, increasing patient engagement by 30% in just six months.

    The call center also offered 24/7 support, which was pivotal for handling international time zones and after-hours inquiries. This capability enabled our client to tap into international markets, conrributing to a 15% revenue increase in the first year. By leveraging outsourced call centers, healthcare providers can break geographical barriers, accessing a wider patient base and improving service accessibility worldwide

    Corin Dolan, Owner, AccuTech Communications

    At AccuTech Communications, we have worked with healthcare providers to improve their communication infrastructure, indirectly aiding market expansion. For example, we partnered with a regional healthcare provider to upgrade their entire network cabling system, which significantly improved their internal and external communication processes. This improvement enabled them to support outsourced call centers more effectively, leading to a 15% increase in appointment scheduling efficiency.

    Moreover, by implementing advanced VoIP systems as part of their communication overhaul, the provider reduced their telecommunication costs by around 20%, allowing them to allocate more resources toward marketing in new regions. This cost-efficiency was critical in their strategy to enter and sustain presence in untapped markets. Our role was pivotal in ensuring that the technical backbone was strong enough to support these expansions.

    Dr.Jennifer Silver, Dentist & Owner, Macleod Trail Dental Clinic

    […] So we partnered with an outsourced call center.

    One of the biggest improvements we saw was in patient retention. Our call center partner introduced an automated reminder system, significantly reducing no-show rates by around 30% in the first six months. Having a team available to answer questions after hours also meant that patients had more access to our services, which helped us capture more appointments and build stronger patient relationships.

    With their multilingual support, we connected with patients who previously found it challenging to engage with our clinic due to language barriers. This improved patient satisfaction and helped us expand into new communities. By the end of the first year, we had a significant 15% increase in patient appointments, a clear sign of progress and success. The positive feedback from our patients regarding the convenience and support they experienced was invaluable.

    In this day and age, and for as long as we can remember, one of the main reasons business owners struggle to grow their businesses is due to the fact that they are taking on too many tasks.  This is something that we refer to as “Superhero Syndrome” and it is something that many entrepreneurs are suffering from. If they don’t change the way they’re running their business, it can get dangerous. If this sounds like you, then you should look into outsourcing some of that work. To who? To virtual assistants! There are many different types of virtual assistants available right now, and this is something you should take advantage of.

    Tasks You Can Outsource to a Virtual Assistant

    Some entrepreneurs haven’t hired a virtual assistant because they have no idea which tasks they can delegate. We’re going to help you out by giving you an idea of the general administrative tasks a virtual assistant can complete for you:

    Manage Your emails

    How long does it take you to check your emails? If you’re like most, chances are, those emails take up most of your morning. The bigger your company is, the more emails you’re going to have. By hiring a virtual assistant, you will have someone that can filter those emails so that you are only responding to the important ones. You could also have them answer the emails for you and even send out invitations.

    Manage Schedules

    In this day and age, there are scheduling tools available on the Internet, so you can easily have your assistant manage your calendar. The assistant can book flights, book hotels, schedule appointments with your clients, and do follow-ups.

    Social Media Management

    Today, if you lack a social media presence, then you’re a step behind your competition. Establishing a social media presence is important, but on the same note, it’s something that can take up a large amount of your time. You can hire a virtual assistant to help you keep up to date with your social media accounts. If the virtual assistant is also good at writing, you could ask them to handle your company’s blog.

    Online Research

    From time to time, you’re going to need some research done and that is another task your VA can do for you. They can help you keep up with the industry, and research topics for newsletters. Taking it a step further, they can help you find the best hotels and flights for those business trips.

    Transcription of Video and Audio

    You can deliver digital files of your meetings, interviews, reports, and file notes for your assistant to transcribe. To be honest, this is better than using some sort of speech recognition software, because when you have a human do it, there will be fewer errors.

    Organization and File Storage

    Here we are, living in a world of buttons, flashing lights, and other things that are distracting us throughout our very important work day. By being organized, you will be more productive. A virtual assistant can help your business become more organized as they can create/manage spreadsheets, using dropbox/Google drive organization, prepare Powerpoint and so much more.

    Content Writer

    One more reasons why hire a virtual assistant is content writing. If you’re in need of a content writer, then a virtual assistant with good writing skills will come in handy. There are VA’s out there that can handle press release writing, SEO writing, newsletter writing, article marketing, directory submission, Blog post creation and so much more.

    SEO/Web Marketer

    In case you didn’t know, over the last couple of years, the SEO (Search Engine Optimization) field has changed a lot. What used to work at one point in time no longer works and what is working for you right now might not work for you tomorrow. However, if you create good solid content, regardless, you’ll be on the right track. What happens after you have promoted that new blog post? The storm starts to calm down.  By having an SEO/Web Marketing VA under your belt, they can market your content in a manner that will bring long-term traffic on a consistent basis.

    Web/Graphic Designer

    For an entrepreneur that isn’t familiar with graphic design, playing around in Photoshop can be a major waste of time. Yes, many still choose to do it, even though they have no idea what’s going on. You see, that’s the Superhero Syndrome taking over as you’re under the impression that you can do everything, even graphic and web design. Hire a web/graphic designer VA so that you can put more time towards doing something you actually know how to do.

    Conclusion

    You see, virtual assistants are capable of doing almost everything you can think of. The idea is to figure out the tasks you would like to outsource and find a VA that is capable of doing it. Mind you, you may have to hire numerous VA’s, depending on the tasks needed. For example, if you need a VA that can answer emails, but you need a web/graphic designer, then you may need to hire a web/graphic designer, along with someone else that answers your emails.

    Let Our Virtual Assistants Be Your Sidekick!

    From email management to graphic design, discover the potential of delegating your business tasks to a dedicated VA.

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