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Mary Salgado
Operations Manager
Mary is our in-house copywriter. She is very experienced and knows everything about call center industry. Check out her BIO and learn her nice articles about call center services and outcourcing in general!
Recent Posts by Mary Salgado
What Is the Difference Between BPO and Call Center?
Find the difference between BPO and call center services in plain terms, with examples, use cases, benefits, and decision points for outsourcing.
by Mary Salgado
Updated:
Jul 23, 2026
Call Center Benchmark Report: Track the Metrics That Drive Results
Call Center Benchmark Report: Track the Metrics That Drive Results
by Mary Salgado
Updated:
Apr 24, 2026
What Does an Appointment Setting Service Cost? 2026 US Pricing Guide.
What Does an Appointment Setting Service Cost? 2026 US Pricing Guide.
by Mary Salgado
Updated:
Apr 16, 2026
Pros and Cons of Customer Service: AI vs. Human Support Across Key Industries
Weighing the pros and cons of AI in customer support? Read our full breakdown and see why human outsourcing still wins for many businesses.
by Mary Salgado
Updated:
Apr 15, 2026