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Mary Salgado
Operations Manager
Mary is our in-house copywriter. She is very experienced and knows everything about call center industry. Check out her BIO and learn her nice articles about call center services and outcourcing in general!
Recent Posts by Mary Salgado
Call Disposition in Call Center: The Key to Higher Conversions and Happier Customers
Get practical call disposition examples to streamline call center operations. Save time and increase conversions instantly.
by Mary Salgado
Updated:
Jan 28, 2026
Average Handle Time (AHT) in a Call Center: How to Calculate and Improve It
Want to know how to calculate AHT? Learn the formula, benchmarks, and optimization strategies to improve your call center metrics and efficiency.
by Mary Salgado
Updated:
Jan 26, 2026
Solving WISMO: Reduce Order Status Inquiries Fast
"Where is my order" calls account for 50% of ecommerce support. Learn how to slash WISMO ecommerce volume while improving customer satisfaction.
by Mary Salgado
Updated:
Jan 22, 2026
Call Center Industry in the Philippines: All You Need to Know
Why do Fortune 500 companies trust call centers in the Philippines? Learn about the $30B industry offering skilled agents, cost savings & 24/7 support.
by Mary Salgado
Updated:
Jan 16, 2026