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Mary Salgado
Operations Manager
Mary is our in-house copywriter. She is very experienced and knows everything about call center industry. Check out her BIO and learn her nice articles about call center services and outcourcing in general!
Recent Posts by Mary Salgado
Call Center Technology: The Future of Customer Service and Communication
Discover the latest call center tech for better customer service, streamlined operations, and increased productivity. Stay ahead with this guide.
by Mary Salgado
Updated:
Apr 21, 2023
Answering Services vs. Call Center Services: Which Is Right for Your Business?
This article explains the differences between an answering service and a call center, and provides guidance on choosing the right option for you based on your needs and budget.
by Mary Salgado
Updated:
Apr 21, 2023
A Complete Insight Into a Customer Experience Strategy
Today, customers lay a greater emphasis on their experience when making a purchase. According to a survey by Gartner, over two-thirds of businesses consider customer service a vital factor when competing in their industry.
by Mary Salgado
Updated:
Mar 22, 2023
Customer Retention: All You Should Know
Learn about customer retention & how a call center like Hit Rate Solutions can help improve your customer retention rate and grow your following of customers.
by Mary Salgado
Updated:
Mar 21, 2023