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Nicko Semillano
Trainer
Recent Posts by Mary Salgado
What Is Quality Assurance in a Call Center and How to Improve It
What Is Quality Assurance in a Call Center and How to Improve It
by Mary Salgado
Updated:
Mar 6, 2026
Call Disposition in Call Center: The Key to Higher Conversions and Happier Customers
Get practical call disposition examples to streamline call center operations. Save time and increase conversions instantly.
by Mary Salgado
Updated:
Jan 28, 2026
Average Handle Time (AHT) in a Call Center: How to Calculate and Improve It
Want to know how to calculate AHT? Learn the formula, benchmarks, and optimization strategies to improve your call center metrics and efficiency.
by Mary Salgado
Updated:
Jan 26, 2026
Solving WISMO: Reduce Order Status Inquiries Fast
"Where is my order" calls account for 50% of ecommerce support. Learn how to slash WISMO ecommerce volume while improving customer satisfaction.
by Mary Salgado
Updated:
Jan 22, 2026