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Order Processing Call Center & Inbound Order Taking Services
Looking for strategies to enhance transaction fluidity, minimize expenses, and heighten customer contentment? Consider our order processing outsourcing at Hit Rate Solutions which acts as your private remote order administration unit. Our expertise lies in empowering businesses to optimize their order workflows in a cost-effective and impactful manner, functioning as your dedicated order-taking call center, proficient answering services, and efficient order entry system.
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A Better Customer Experience
11 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
24/7
Advanced Customer Support
1.9k
Calls Monitored and Scored Monthly
Why Should You Outsource Order Taking?
Taking online orders is critical for businesses worldwide, but handling it in-house can be a strain on your staff. Outsourcing to an answering service can boost sales and productivity. By leveraging a dedicated global order-taking team, you can focus employees on high-value tasks while providing top-notch customer service. Outsourcing order-taking can:
- Increase revenue
- Streamline your business operations
- Boost efficiency and competitiveness
- Leverage skilled expertise in order management and logistics
- Substantially reduce costs
When Choosing Phone Order Taking Service from Hit Rate Solutions, You Get
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24/7 Order Processing
Our dedicated team operates round-the-clock, providing consistent order processing service to support your business. All of your orders, including online and phone orders, are promptly and efficiently handled, regardless of the hour.
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Professionally Executed Services
Committed to excellence, our experts add a personal touch to your business operations. Our team leverages their specialized skills in seamless order management, customer interaction, and logistics to create a positive experience and drive a competitive edge for your business.
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Cost-Effective and Streamlined Solutions
When you outsource your order processing tasks to us, you sidestep the need for additional in-house staff, translating into significant cost savings. This arrangement allows your core team to focus on their primary responsibilities and enhance overall productivity.
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Multichannel Order Management
Our team is proficient at handling orders across multiple sales channels, including online stores, retail outlets, and wholesale points of sale. Regardless of whether your customers place orders via email, social media, or phone, we're equipped to serve them effectively.
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Integration with Your Existing Software
Our expertise extends to various industry-standard order processing software, facilitating a smooth transition and operation. We can adeptly navigate your existing software and eliminate the need to overhaul your current systems.
What Our Satisfied Clients Say About Us
From the jump, I could tell that Hit Rate Solutions was different from other similar companies I’ve worked with in the past. They are incredibly attentive to our customers and they’ve made a huge impact on our company.
5
I am so pleased with how things are going so far. I love how affordable their prices are yet they don’t sacrifice quality. A huge plus is that they already had experience working with real estate companies like ours!
5
Huge thanks to Hit Rate Solutions and their entire team for their hard work. We use them consistently and it’s freed up so much time for other teams within the company. It has been worth every penny!
5
Try Our Affordable Call Center Order Taking Services Today!
Our Areas of Expertise
Retail & Ecommerce Order Processing Call Center Services
For small businesses seeking to streamline operations and boost customer engagement, Hit Rate Solutions provides exceptional call center services. Our team expertly manages order taking, facilitating growth, and ensuring customer satisfaction around the clock.
Small Business Call Center Order Taking Services
One negative experience at a retail store, even when shopping online, can turn a loyal customer into a fleeting one. If you need outsourced call center retail customer service, we’re here to help. No matter the question or request, our highly trained team will handle the situation diligently and with care.
IT Order Processing & Call Answering Service
Our order processing for IT products is designed can effectively handle complex logistics. We manage orders for various IT hardware and software, ensuring accurate detail collection, efficient dispatch, and timely delivery, enabling smooth IT operations.
Why Choose Hit Rate Solutions for Order-Taking Answering Services or Order Entry Services?
Our adept agents are proficient in handling online ordering, tracking order data, answering questions, and acquiring customer information using our state-of-the-art technology. Hit Rate Solutions' call centers are operational 24 hours a day, 7 days a week, and 365 days a year, ensuring a relentless commitment to your business. We can manage all your order-taking service needs, or simply provide overflow or after-hours support coverage as per your requirement.
Additional Services to Outsource More Business Process
Along with our reliable online order processing services, we can also assist your business with:
Help Desk and Customer Support
Many businesses require dedicated customer support to handle inquiries, troubleshoot issues, lock in contracts, and provide assistance. Telephone answering services can serve as an extension of your help desk, ensuring that customers receive timely support and resolution.
More About Service
Appointment Scheduling
Appointment scheduling is a vital service provided by telephone answering service companies, particularly for industries such as healthcare, legal, and consultancy. Agents can manage your appointment calendar, book and reschedule appointments, and send reminders to both customers and your business.
More About Service
Our Main Markets
United States Call Center
Australia Call Center
Canada Call Center
They Work with Us
Our Best Outsourcing Results for Order Taking
Order Taking
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Order Taking for OMRS
OMRS operates from Manhattan. They provide a delivery service system for local retail shops and restaurants.
24/7 Customer Support
HitRate Solutions provided OMRS with round-the-clock customer support, ensuring no order was missed and each customer was adequately serviced, no matter the time of day.
Team Expansion and Scalability
OMRS saw a significant growth in their customer support team, from one to eight people, courtesy of HitRate Solutions' scalable services, enhancing operational efficiency and order management.
Increased Customer Satisfaction
By managing orders promptly and providing constant support, HitRate Solutions greatly improved customer satisfaction and retention for OMRS, fostering positive customer experiences.
Answering Service
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Virtual Receptionist
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
Exceptional Call Handling
Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.
Substantial Customer Satisfaction Boost
Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.
Complete Coverage of Patient Concerns
Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.
Order Taking
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Customer Support
Customer Support for Niche Market Concepts
Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Massive Sales Growth
Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.
Order Volume Expansion
With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.
Improved Customer Satisfaction
By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.
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Ask for a Quote On Outsourcing Your Order Taking and Get Started Today!
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FAQ
Have you assessed the potential revenue loss from missed sales opportunities?
In today's dynamic business environment, many enterprises are reaping the benefits of outsourcing their phone order-taking services. This strategy extends sales operations beyond traditional business hours, making your business accessible 24/7. Leveraging order entry outsourcing means being always ready to serve customers, provide valuable product information, announce specials, and explore cross-selling opportunities that align with your specific guidelines.
What does order processing outsourcing mean?
Order processing outsourcing means hiring a third-party company to manage your order-handling tasks. This could include receiving orders, confirming their details, and coordinating delivery.
What does outsourced order processing support entail?
Order processing support involves services such as receiving orders from various sales channels, confirming order details, coordinating with logistics, and providing customer support related to order inquiries. We're here to answer questions that your customers may have about their orders and give them peace of mind.
Is it cheaper to outsource order processing?
Yes, it's significantly cheaper to outsource order processing than hiring an in-house order management team. Outsourcing allows your internal team to focus on core tasks while ensuring efficient order handling.
How quickly can Hit Rate Solutions implement their order processing services for my business?
At Hit Rate Solutions, we understand the urgency to streamline your order-taking process. Our setup process is rapid and seamless, often fully operational within just a few days. The exact timing depends on the complexity and specific needs of your business. Rest assured, our team will work diligently to ensure your services are up and running as soon as possible.