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Hit Rate Solutions provides American owned, operated, and managed offshore Business Process Outsourcing call centers in the Philippines to deliver superior service to companies across the globe. We provide traditional call center services such as inbound and outbound telemarketing services, customer support, data entry, virtual assistant services, appointment setting, and business lead generation, as well as affordable B2B call center services such as live chat support, order taking, and lead qualification.
Call Center Services Our call center provides the people and technology necessary for excellent customer support and inbound telemarketing service. Our technology infrastructure can handle multi-level routing, multi-skill routing, inbound / outbound campaigns, quality assurance, and recording. Our voice and back office services can be tailored to provide superior customer interaction for your particular product or service. Our call center is open 24 hours a day, 7 days a week. Customer Support Services / Tech Support Our inbound and outbound customer service campaigns create a virtual customer service center to manage customer concerns through multiple channels. Some of our BPO channels can include voice services, e-mail, and live chat support on a 24/7 basis. Typical customer service interactions include order taking, or customers calling to check on order status, customers calling to gather information regarding products and services, customers calling to verify their account status, and customers calling to check their reservation status etc. Back Office Support We can process transactions, claims and perform various data entry and conversion functions. These are just a few of the many back office BPO functions we can provide to assist your back office needs.
Telemarketing Services Our mission is to provide affordable offshore telemarketing services with 100% customer satisfaction. Unlike most telemarketing companies, we can create, tailor, manage, or optimize any type of inbound or outbound telemarketing program. Our friendly, educated, and enthusiastic telemarketers can quickly and effectively help your company achieve superior results. Whether you are looking for B2B appointment setting, or sales lead generation, we can craft telemarketing solutions that will meet your needs. Our telemarketing center has the latest, cutting-edge phone systems, and an on-site training and management team to ensure your telemarketing program is properly executed. We can handle accounts of any size, from a single agent, to over 100 telemarketers covering multiple shifts.
Outbound Telemarketing Hit Rate Solutions provides outbound telemarketers who can help your company replace, or improve upon its B2B sales and appointment setting campaigns. Our call center agents excel at mortgage telemarketing, insurance lead generation and qualification, and business to business telemarketing. We help companies generate leads, and those who have have existing leads that need to be qualified, verified, or that require a follow-up call of any sort. Our outbound telemarketers can make anywhere from 50 to 300 outbound calls per day, depending on the nature of the campaign.
Why Outsource With Us? Competence: We will staff your outsourcing campaign with motivated, highly qualified, and properly managed employees. We provide educated and experienced employees without the rampant turnover rates that affect other offshore call centers and customer service companies. Our management team is comprised of Americans who put the necessary processes in place for your outsourcing campaign to achieve its goals. Affordability: Our call centers in the Philippines are selected solely based on employee ability and cost-efficiency. This allows us to provide our customers with excellent call center and telemarketing service at a low cost. Hit Rate Solutions is not just about inexpensive labor...we are about sourcing smart and qualified employees. Please call us for more details. Transparency: We proudly provide our customers with weekly call reports, activity reports, and up to date information regarding their outsourcing project. Unlike most offshore call centers, members of our management team are located in both the US, and on site at our Philippines call centers. When you combine our people and management, customer service, and our low costs and technology applications, there is no other call center or telemarketing company that can can compete on pricing and quality. We take the necessary time to learn your processes, find the right approach, and staff your project with the right employees to effectively accomplish your tasks.
Call us today at 949-954-5136
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