Hit Rate Solutions

Customer Services Philippines

Technical Support Philippines

Call Center Services

We are a global provider of outsourced contact center services to companies worldwide and deliver customer service for international market leaders. We deliver exceptional customer service and technical support for various industries. Our low-risk solutions enable great service that answers our clients’ needs. We provide high-quality customer care and are consistently ranked by our clients and their customers. We promote a pro-active environment that takes advantage of up-sell and cross-sell opportunities once a customer support issue has been addressed. After we ensure that our representatives can connect credibly with customers, solve their problems, and convert service interactions into sales opportunities, we then work on improving efficiencies. Our call center cares for your customers better and help you keep them longer.

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Lead Source

Outbound Calling

  • Lead Generation
  • Appointment Setting
  • Lead Generation
  • Surveys

Virtual Assistant

  • Content Moderation
  • Online Research
  • Inbound/Outbound Calling
  • Transactional Services

Customer Support

  • Inbound/Outbound Support
  • Omni Channel Support
  • Welcome Calls
  • Upsell Programs

Inbound Services

  • Customer Support
  • Order Taking
  • Technical Support
  • Email and Chat

Benefits of Hit Rate Solutions

  • Competence
    Hit Rate Solutions takes your process and adheres to internal best practices so your project or campaign can achieve its goals. At your disposal are highly motivated, exceptionally qualified, and competently managed professionals. You will receive the support you need and transparency to scale and improve.
  • Affordable Pricing
    Our operations centers were selected solely based on employee ability and cost-efficiency. This allows us to provide our customers with excellent services at a price point that makes sense for our customers. Our goal is to serve your needs with the smartest, most suitable, and qualified employees in a cost-effective manner.
  • Transparency
    We proudly provide our customers with timely and up to date reports and analytics regarding their outsourced project or campaign. Hit Rate Solutions provides you with the people, management, customer service, and technology applications for you business to scale and succeed.

Jeff & Jasmine (agent) are wonderful! They are hard working, reliable and professional (friendly too)! We are 100% satisfied with them.

Mydent International

Why Choose the Philippines for your Outbound and Inbound Support Needs?

The Philippines is has an exceptional labor force as it provides inexpensive operational costs, an ambitious and talented labor pool, and a Western-friendly culture. The Philippines is home to the world's fifth largest English speaking population, right behind the United Kingdom at number four. The technological growth of the past two decades has enabled Filipinos to put their educations and skills to work as virtual employees of corporations everywhere. The BPO industry has provided good jobs to many, and new opportunities to hard working residents. Most universities offer call center training and students aspire to excel at jobs that were previously confined to G7 countries. The Philippines call center industry is growing fast, and is ready for your business.

The set up process was also easy to start. The representative was very informative and the service delivered has been what was promised. I have am very satisfied with this business relationship.

Jackie Collins
CleanWel Solutions Management


Ray Gamble

Outsourcing For Your Business!

Hit Rate Solutions provides low-cost, high quality telemarketing and offshore lead generation services from our call centers in the Philippines. We can help you generate the leads and appointments your sales people need to grow the business. We take the time to understand your needs and then tailor a process around your goals. We offer professional college educated virtual assistants, the latest cutting edge phone systems, and an on-site training and management team to ensure your campaign is properly executed.