Hit Rate Solutions provides American owned, operated, and managed Business Process Outsourcing (BPO) call centers in the Philippines to deliver superior service to companies across the globe.  We provide traditional call center services such as inbound and outbound telemarketing, customer service outsourcing, data entry, virtual assistant services, appointment setting, and lead generation, as well as non-traditional call center services such as live chat support, security monitoring, and SEO outsourcing.
 

Telemarketing Services

Unlike most telemarketing companies, we can create, tailor, manage, or optimize any type of inbound or outbound telemarketing campaign.  Our friendly, educated, and enthusiastic telemarketers can quickly and effectively help your company achieve superior results.  Whether you are looking for b2b appointment setting, or b2c lead generation, we can craft a campaign that will meet your needs.   Hit Rate Solutions provides outbound telemarketers and telemarketing services that can help your company improve upon its B2B sales and appointment setting campaigns. We hire college educated, enthusiastic, and nearly accent-free telemarketers with outbound telemarketing experience who have worked for some of the world's largest companies. Most importantly, they are motivated and eager to deliver on results and adhere to processes necessary to achieve results.  Our telemarketers can make anywhere from 50 to 300 outbound calls per day, depending on the nature of the telemarketing campaign.  

Customer Service

Our call center provides the people and technology necessary for effective customer service.  We employ friendly, articulate, college grads who have previously excelled as customer service assistants with other call centers.  Our customer service, answering services, and order taking services can be tailored to provide superior customer interaction for your particular product or service. Our inbound and outbound customer service campaigns create a virtual customer service center to manage customer concerns through multiple channels.  These channels can include voice services, e-mail, and live chat support on a 24/7 basis.  Typical customer service interactions include order taking, or customers calling to check on order status, customers calling to gather information regarding products and services, customers calling to verify their account status, and customers calling to check their reservation status etc.

Data Entry Services

We provide hard working data entry assistants who can deliver consistent results to your company.  We staff data entry operators 24/7 to work with your schedule.  Whether it is transferring information, basic transcription, or live chat support, data entry outsourcing can help your company meet its data entry objectives.

Live Chat Services

Live chat support allows companies to interact with their customers directly from their websites.  This service can improve customer service by answering your customers' questions directly and by eliminating the need for a time consuming phone call.  Our live chat services can provide you with a dedicated employee to help answer customer or prospect inquiries.

How live chat services can help your company:

• Increase sales. Visitors who use live chat support purchase at much higher rates than those who don't. Providing immediate online answers to product questions eliminates barriers to purchasing.
• Decrease your sales cycle. Retailers who probe customers about their needs online are able to push relevant product information and answer questions immediately.
• Increase customer loyalty. Build customer confidence and trust by showing them that a live operator is just a click away by adding live chat to your website.

Why Outsource With Us?

Competence:

We will staff your campaign with motivated, highly qualified, and properly managed employees. We provide educated and experienced employees without the rampant turnover rates that affect other offshore call centers and customer service companies. Our management team is comprised of Americans who put the necessary processes in place for your outsourcing campaign to achieve its goals.

Affordability:

Our call center locations are selected solely based on employee ability and cost-efficiency. This allows us to provide our customers with excellent service at a low cost. Hit Rate Solutions is not just about inexpensive labor...we are about sourcing smart and qualified employees. Please call us for more details.

Transparency:

We proudly provide our customers with weekly call reports, activity reports, and up to date information.  Unlike most offshore call centers, members of our management team are located in both the US and on site at our call centers in the Philippines.

When you combine our people and management, customer service, and our low costs and technology applications, there is no other call center or telemarketing company who can can compete on price and quality. We take the necessary time to learn your processes, find the right approach, and staff your project with the right employees to effectively accomplish your tasks.

Call us today at 949-954-5136