We are a global provider of outsourced contact center services to companies worldwide and deliver customer service for international market leaders. We deliver exceptional customer service and technical support for the Insurance and Healthcare industries. Our low-risk solutions enable great service that answers our clients’ needs. We provide high-quality customer care and are consistently ranked by our clients and their customers as their top customer care provider. We focus on customers to build rapport and drive customer satisfaction. We promote a pro-active environment that takes advantage of up-sell and cross-sell opportunities once a customer support issue has been addressed. After we ensure that our representatives can connect credibly with customers, solve their problems, and convert service interactions into sales opportunities, we then work on improving efficiencies. Our call center cares for your customers better and help you keep them longer.
Jeff & Jasmine (agent) are wonderful! They are hard working, reliable and professional (friendly too)! We are 100% satisfied with them.
The Philippines is has an exceptional labor force as it provides inexpensive operational costs, an ambitious and talented labor pool, and a Western-friendly culture. The Philippines is home to the world's fifth largest English speaking population, right behind the United Kingdom at number four. The technological growth of the past two decades has enabled Filipinos to put their educations and skills to work as virtual employees of corporations everywhere. The BPO industry has provided good jobs to many, and new opportunities to hard working residents. Most universities offer call center training and students aspire to excel at jobs that were previously confined to G7 countries. The Philippines call center industry is growing fast, and is ready for your business.
The set up process was also easy to start. The representative was very informative and the service delivered has been what was promised. I have am very satisfied with this business relationship.
THE SET UP PROCESS WAS CONVENIENT AND PROFESSIONAL. THEY DELIVERED WHAT THEY PROMISED.
Hit Rate Solutions provides low-cost, high quality telemarketing and offshore lead generation services from our call centers in the Philippines. We can help you generate the leads and appointments your sales people need to grow the business. We take the time to understand your needs and then tailor a process around your goals. We offer professional college educated virtual assistants, the latest cutting edge phone systems, and an on-site training and management team to ensure your campaign is properly executed.