Virtual Assistant From A Reliable Virtual Assistant Agency
Looking for virtual assistant services? Our call center is here to help! Our tech-savvy virtual assistant agency is made up of online assistants who can reduce your stress. Gone are the days of a messy hiring process. Instead, just let us know which administrative tasks you'd like to pass on to us.
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Customer Experience
5 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
1.9k
Calls Monitored and Scored Monthly
24/7
Advanced Customer Support
Hire a Virtual Assistant Right for Your Business Needs
Hiring a virtual assistant from the Philippines gives you an affordable and effective customer communication strategy. As communication and customer service are integral parts of any successful business, we know what it takes to be there for your business to help provide a hands-on approach for your customers. Our Philippines virtual assistants provide many services to fit your needs.
Chat & Email Support
Live chat support services and email support services are more important than ever. By taking advantage of outsourced email support services and chat support services, you’ll always have a dedicated person handling customer and prospect inquiries. Our team is there to cross-sell, up-sell, and provide technical support when needed. We help to add to the bottom line of your revenue growth.
Data Entry
Data entry services can help optimize how you handle products. Our goal is always to cut down on your process time and revolutionize how you handle projects. This task frees up time from other employees and can help make your business operate more efficiently.
Appointment Setting
Virtual assistants can ensure that no appointments or meetings with potential clients slip through the cracks. This is especially helpful if your current team is falling short with an appointment setting. Virtual assistant appointment setting is helpful for both B2B and B2C companies who want to generate more leads and drive long-term business growth.
Calendar Management
Managing calendars may seem easy, but as more appointments and meetings come through the pipeline, you should consider virtual assistant calendar management. You don’t want to double-book or forget about an appointment that would have resulted in business growth. Our calendar management services are organized and robust so you never miss an important meeting or phone call again.
Email Monitoring
Our email monitoring services are an integral part of our business offerings. We can help to look up email servers and email transmission to make sure there are no issues that are related to storage, security, users, etc. Troubleshooting email-related problems ahead of time can help improve your overall security and catch problems before they worsen.
Correspondence Management
Day-to-day correspondence is an important task that helps your business operate smoothly. Hiring a virtual correspondence manager can give you additional support to better manage both your internal and external online correspondences. Stay in touch with your customers, stakeholders, and vendors in the most professional manner possible.
Call Answering
Never miss an important call again thanks to our virtual assistant phone answering service. There are many parties who might be calling your office on a daily basis; partners, vendors, customers, stakeholders, and more. If they’re sent to voicemail, they’ll only become frustrated. We provide someone who always answers the phone and interacts with callers in a respectful and professional manner.
Content Moderation
Content moderation services help to screen and oversee the content that is posted to various platforms to ensure that it’s consistent with the guidelines that you deem acceptable. For example, you can have a content moderator overseeing your social media channels to address and remove any content that is inappropriate. Our call center content moderation services screen and constantly monitor the content posted by your existing and potential customers, providing a more safe and more enjoyable online environment for your brand.
Appointment Scheduling Service
Today’s businesses often require an appointment scheduling service to help you manage your time in the best way possible. This helps you better allocate your time for the business activities that require your attention, including being available for any pre-scheduled appointments. Rather than setting and overseeing your appointments daily, instead take advantage of our appointment scheduling services.
Data Processing
Virtual assistant database management is an efficient solution to overseeing your data. This is a systematic approach that can help you avoid bottlenecks and service disruptions. By outsourcing your data processing services, you can overcome any back-end data migration challenges and avoid pitfalls before they evolve into something more serious. We can help with data cleaning, data management, data normalization, and so much more.
What Our Satisfied Clients Say About Us
I wasn’t thrilled about the idea of hiring a virtual assistant but it has been better than I anticipated. It’s so nice being able to rely on the Hit Rate team while my internal teams focus on other tasks and requests. It’s been amazing
CEO
5
This is the first time that I’ve hired a virtual assistant to support my business. I wish I would’ve made this investment sooner, it has been a game changer for us and I feel so much more organized and productive.
CEO
5
If you’re on the fence about hiring Hit Rate Solutions, this is your sign to commit. The team is very skilled at what they do and they are a breeze to work with.
CEO
5
Ready To Hire A Virtual Assistant?
Signs You Need A Virtual Assistant
Your business is in need of skills that you don’t have
Your business seems to be running out of control
You can see the complete picture of your business but you’re still lacking the resources to do it all
You’re spending too much time on administrative tasks rather than building your business
You can clearly see what can be delegated to improve your business process
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Benefits of Hiring a Virtual Assistant
Virtual assistants are an affordable and flexible alternative to hiring a full-time, in-person personal assistant. As remote work continues to get more popular, hiring a virtual assistant is a great way to save money while driving productivity for your business. We’ve outlined only some reasons to consider hiring a virtual assistant.
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Improved Customer Service
Your existing clients could support your product or business, but if they have to wait, it can take away from their experience. Hiring a virtual assistant avoids long customer wait times as they are always available to answer phone calls, take appointments, fill orders, and tend to the customer. Customer care 24/7 is invaluable.
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Saved Time & Money
Business owners and executives only have so much time in the day to take care of pressing tasks. But there are other areas of the business that might need more attention and you don’t want to have to pay a full-time employee to help fill the gaps. This is where a virtual assistant can help save you both time and money. They are capable of handling your daily tasks or even your smaller projects. As a result, you’ll be able to use this additional time to focus on higher-level strategies and initiatives that you might not have been able to before.
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Professional And Skilled Help
Don’t underestimate the capabilities of a virtual assistant. Making this investment means that you’re helping to support your staff and your overall mission regardless of the size of your business. For example, maybe your website is in desperate need of a professional upgrade but you don’t currently have a web developer on staff. Or maybe you need a new logo but you don’t have a graphic designer. No matter the job or task that needs completing, you’ll be able to find a qualified and affordable virtual assistant to help fill in the gaps without sacrificing quality.
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Free Time For Your Personal Life
There’s no doubt that running a business is important, but don’t forget to spend time tending to your personal life. Hiring a virtual assistant gives you back invaluable time that you can pour into your personal life, fostering relationships and taking the necessary time away from work to recharge.
Increased Flexibility
Virtual assistants mean that you are no longer tied to a 9-5 workday. They’re able to help work around your schedule and step in when needed. This is especially beneficial if you can find a virtual assistant that lives in another time zone, allowing you to maximize outputs while still keeping your costs in check.
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Increased Productivity
The workday is a standard 8 hours, but that doesn’t mean you’ll be productive for the entire time. Rather than paying another full-time employee, you can instead rely on a virtual assistant who doesn’t have the distractions of an office environment and who can focus on productivity. These assistants are self-employed meaning they have a priority of satisfying their clients. Slacking off and missing deadlines simply doesn’t happen with virtual assistants like it does with full-time employees.
Why Hiring Virtual Assistants From Hit Rate Solutions?
Hiring a virtual assistant from the Philippines, particularly one who is employed by Hit Rate Solutions means that you’re making an investment in the well-being of your company. As customers have higher expectations than ever before, they only want to interact with brands that show them support and excellent customer service. Our virtual assistant services are affordable, quality, and reliable.
Virtual Assistant Services Right For Your Industry
Our virtual assistant services span a range of industries. If you’re looking to hire a virtual assistant who knows the ins and outs of your industry, our team at Hit Rate Solutions is here to help! We are a call center and offer tailored virtual assistant services that are designed to help improve the operations of your business, regardless of the industry that you’re in.
Real Estate Virtual Assistant
Real estate virtual assistant services can help you compile more qualified leads and offer better customer service to those interested in buying or selling property with you. With a solid grasp of the real estate market, we can confidently serve your customers.
Insurance Virtual Assistant
If you’re looking for an insurance virtual assistant, we can help with various aspects of your business. From claims and policy support to internal quote preparation, we can help with lead generation, administrative support, and more.
Tech Virtual Assistant
Our tech virtual assistant services revolve around maximizing your growth opportunities and helping your company thrive. We are technically savvy and always updated on the latest industry trends.
Retail & Ecommerce Virtual Assistant
The retail industry continues to see additional demand for virtual assistant services. Our retail virtual assistants can help bridge the gap between your physical and online stores and provide support in areas such as customer service and inventory management.
Our Best Virtual Assistant Services Results
We’ve helped a range of businesses across industries achieve success through our virtual assistant services.
Order Taking
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Customer Support
Customer Support for Niche Market Concepts
Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Massive Sales Growth
Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.
Order Volume Expansion
With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.
Improved Customer Satisfaction
By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.
Order Taking
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Live Call Transfer
Live Call Transfer for Safer Wholesaler
Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.
Enhanced Call Volume
Safer Wholesaler experienced a 75% increase in daily call volume after implementing Hit Rate Solutions, bolstering their customer engagement significantly.
Substantial Increase in Transfers
Our services facilitated a boost in daily transfers from 8 to 21, enhancing customer and sales associate interactions for quicker transactions.
Lead Generation Boost
Safer Wholesaler's weekday leads saw a significant increase from 70 to 280, supporting their aim of enhancing conversions and reducing abandonment.
Cold Calling
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Cold Calling for Reverse Care
Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Significant Associate Increase
With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.
Impressive Transfer Uplift
Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.
Greater Customer Pre-Qualification
By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.
Answering Service
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Virtual Receptionist
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
Exceptional Call Handling
Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.
Substantial Customer Satisfaction Boost
Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.
Complete Coverage of Patient Concerns
Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.
Appointment Setting
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Appointment Setting for Logan Klink
Logan Klink is an agent under American Income life insurance company which has clients from Canada and New Zealand but originated in New York.
Profound Appointment Boost
Through Hit Rate Solutions, Logan Klink was able to secure 3-4 appointments per week, a 300% increase, enhancing his productivity and client outreach.
Increased Deal Closure
With our support, Logan managed to close 5 deals per week, which significantly amplified his sales figures.
Top Agent Ascension
Leveraging our services, Logan became one of the top agents of American Income, successfully establishing long-term relationships with his clients and boosting his career in life insurance.
Appointment Setting
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Appointment Setting for Diligent Recovery
Diligent Recovery is a firm in California County that helps homeowners recover their houses.
Appointments Surge
Hit Rate Solutions helped Diligent Recovery boost their appointments with homeowners by 150%, enabling them to consistently secure 2-3 appointments per week.
Client Retention Success
Thanks to our services, 85% of Diligent Recovery's clients managed to retain their homes post-foreclosure, dramatically fulfilling the firm's mission.
Homeowner Reach Expansion
Our support significantly expanded Diligent Recovery's outreach, ensuring that more homeowners received much-needed assistance after foreclosure.
Lead Generations
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Lead Generations for Bold Leads
Bold Leads is powered by Lonewolf Technologies based in Arizona. They are a leader in real estate lead generation.
Boosted Lead Generation
By partnering with HitRate Solutions, Bold Leads significantly increased their lead generation efforts, resulting in a surge of qualified leads that helped drive more closed deals and revenue growth for the company.
Optimized Back-Office Operations
HitRate Solutions provided essential back-office support services, allowing Bold Leads' real estate agents to focus on their primary task - closing deals. This shift led to increased productivity and boosted customer satisfaction.
Enhanced Customer Satisfaction
The dedicated support from HitRate Solutions enabled Bold Leads' agents to deliver superior service to their clients, resulting in improved customer satisfaction and loyalty, reinforcing the company's position as a trusted partner in the real estate industry.
Appointment Setting
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Appointment Setting for Apex Wireless
Apex Wireless has been an authorized TELUS dealer in Canada for over 30 years.
Upselling Boom
With Hit Rate Solutions' aid, Apex Wireless observed a significant 33% increase in upsold products, boosting their sales revenue.
Customer Reach and Engagement
Hit Rate Solutions successfully expanded Apex Wireless' reach to business specialists, securing their position in a competitive marketplace.
Effective Data Usage Reports
By effectively sending out data usage reports to clients, Hit Rate Solutions helped Apex Wireless raise the number of these reports from 0 to 95%, contributing to an informed and satisfied customer base.
Appointment Setting
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Appointment Setting for Nobee
Originating in Boston, Nobee is the new way to rent.
Streamlined Appointment Setting
HitRate Solutions efficiently arranged apartment tours, helping Nobee showcase their unique rental system and offerings to potential renters.
Successful Lead Pre-Qualification
Through their partnership with HitRate Solutions, Nobee has pre-qualified over 50 renters, ensuring they're engaging with an audience that aligns with their business model.
Business Growth and Enhanced Customer Experience
With HitRate Solutions' support, Nobee has been able to expand their business while also providing a better and more affordable rental experience for their customers.
Lead Generations
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Lead Generations for Dynamic Insurance Services
Dynamic Insurance Services is a pioneer in the final expense sector and is located in Texas. They train their own insurance agents from tier 1-4.
Consistent Lead Generation
Hit Rate Solutions provided Dynamic Insurance Services with 4-5 qualified leads per day, ensuring a steady flow of prospects for their Tier 4 advocate agents.
400% Increase in Tier 4 Advocates
With a successful lead generation strategy, Dynamic Insurance Services grew its top-performing agent team from 2 to 10 Tier 4 advocates, marking a 400% increase.
Empowering Top-Performing Agents
The increase in Tier 4 advocates enabled Dynamic Insurance Services to create the ultimate virtual team of high-performing agents, who manage their own teams and receive overrides on those teams.
Appointment Setting
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Appointment Setting for Cashman Claims
Cashman claims is located in Massachusetts and helps their clients reclaim money that is owed to families, individuals, and businesses.
Efficient Appointment Setting
HitRate Solutions aided Cashman Claims in successfully booking appointments with clients interested in reclaiming their assets, enhancing their operational efficiency.
Enhanced Team Productivity
Collaborating with HitRate Solutions, Cashman Claims grew its appointment-setting team from one to three members, resulting in a 200% increase in efficiency.
Remarkable Asset Recovery
With efficient appointment setting and asset recovery process, Cashman Claims successfully returned over $1,350,000 in unclaimed property nationwide.
Appointment Setting
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Appointment Setting for Integrity Marketing
Integrity Marketing is an Insurtech company that started in 2006 in Dallas, Texas.
Appointment Setting Success
With HitRate Solutions' expertise, Integrity Marketing effectively set appointments with agents interested in learning more about their products and services.
Real-time Reporting and Analytics
HitRate Solutions' real-time reporting and analytics provided insights to Integrity Marketing, allowing them to track the success of their appointment-setting campaigns.
Remarkable Growth
Through strategic appointment setting and data analysis, Integrity Marketing managed to grow its network impressively, reaching over 420,000 agents and millions of customers.
Lead Generations
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Lead Generations for DH Insurance Group
DH Insurance Group is a medical insurance company for those 65+ years old.
Effective Lead Generation
With the help of HitRate Solutions, DH Insurance Group successfully generated valuable leads and provided their licensed insurance agents with a list of potential customers who were interested in Medicare options.
Customer-Centric Tool Development
HitRate Solutions developed a 60-second comparison tool, enabling DH Insurance Group's customers to compare Medicare plans and estimate savings quickly and efficiently.
Targeted Outreach for 65+ Customers
HitRate Solutions' targeted approach allowed DH Insurance Group to reach potential customers aged 65 and above, expanding their customer base and enhancing their services.
Order Taking
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Order Taking for OMRS
OMRS operates from Manhattan. They provide a delivery service system for local retail shops and restaurants.
24/7 Customer Support
HitRate Solutions provided OMRS with round-the-clock customer support, ensuring no order was missed and each customer was adequately serviced, no matter the time of day.
Team Expansion and Scalability
OMRS saw a significant growth in their customer support team, from one to eight people, courtesy of HitRate Solutions' scalable services, enhancing operational efficiency and order management.
Increased Customer Satisfaction
By managing orders promptly and providing constant support, HitRate Solutions greatly improved customer satisfaction and retention for OMRS, fostering positive customer experiences.
A Trusted Philippine Based Call Center
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Get Your Premium Virtual Assistance Service Today!
Fill out our contact form or give us a call directly to learn more about how our virtual assistant services can help your business succeed.
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Virtual Assistant FAQs
Why hire a Virtual Assistant?
Hiring a virtual assistant is affordable and helps to fill in business gaps that you might not want to fill with a full-time employee. It is an effective way to maintain a high level of customer service and productivity across your business.
Freelance VA vs Virtual Assistant agency
Freelance VA means that they own their own business and have more control over their time and the types of projects that they take on. A virtual assistant agency pulls from one client base.
Why Should I Use Hit Rate Solutions For My Virtual Assistance Needs?
Our team provides around-the-clock support and VA services. We can help to build brand loyalty and harness customer feedback for the better, all at a fraction of the price of our competitors. Our solutions are customized to your business and we have years of experience to help your business thrive.