Live chat and email support allows companies to interact with their customers directly from their websites. This service can improve customer service by answering your customers’ questions directly and by eliminating the need for a time consuming phone call. Our online live chat and email support services can provide you with a dedicated employee 24/7 to help answer customer or prospect inquiries. Whether up-selling, cross selling, or providing technical support, moving support to lower cost channels can help your company drive top and bottom line revenue growth.
Visitors who use live chat and email customer support to purchase at much higher rates than those who don’t. Providing immediate online answers to product questions eliminates barriers to purchasing.
Retailers who resolve issues online through live chat help are able to push relevant product information and answer questions immediately.
Build customer confidence and trust by showing them that a live operator is just a click away.