Hit Rate Solutions

Customer Services Philippines

Technical Support Philippines

Call Center Services

FAQ

How Much Does it Cost?

 

At Hit Rate Solutions we provide dedicated telemarketers at a flat hourly rate. Please fill out the form to the right to request a price quote. We have no set up charges, and offer service packages as small as 80-hours (two weeks) with a single caller.

How Long is the Set-up?

 

 

Our typical set up time is 2-3 business days, although it can be longer if you need a large number of callers or extensive training.

Our agreement is a short e-signature document which can be filled out online. After we get that back we’ll need to get your list and a script and a time you are available to speak to our trainer and go over the campaign. On this call we’ll have you screen several available agents and choose the person who will be working on your campaign. We do the rest of the day un-billed training and can start calling the next day.

Friendly customer service consultants working, focus on a young girl

How Skilled Are the Reps?

 

 

Hit Rate Solutions will hire the best agents to fit your campaign or project. We have a large pool of college educated applicants available. After we have selected several potential applicants, our clients have the option to do individual phone screenings to choose an agent, or leave the selection process completely up to Hit Rate Solutions. We are one of the leading call centers and telemarketing companies in the Philippines for a reason. We only hire telemarketers and customer support assistants who are right for the job. All of the applicants we screen will have the following basic skills:

  • 4-year accredited university degree
  • Fluent English language skills, neutral accent
  • Reducing calls to your customer service personnel
  • Proficient on the Internet, email, CRM, and Windows applications

How are their accents?

This is a big concern for most people when selecting an agent to work on their calling campaign. While accent is important to a certain extent, it is far from the most important concern you should have. When speaking with your prospective agent, make sure you can understand them and they have decent, and not necessarily perfect grammar. The main goal is to put someone who is easily understandable on the phone who can follow your set process and deliver results. In our ever more globally integrated world people don’t expect a telemarketer, customer service agent, appointment setter, etc. to be right down the street from their office. When drawing a business conclusion, you should focus on more quantitative factors and not put too much emphasis on an aesthetic quality such as the agent’s voice. We recommend that if you can easily understand them, and vise versa, and the agent meets other considerations, accent is not an issue.

Comprehension

At Hit Rate Solutions we make comprehension a central focus when making hiring decisions, so in many cases your work is already done for you. A quick way to test is to jump around in your conversation and see if the agent is able to keep up. Ask unrelated questions, or for directions to a place the agent will know. Ask for clarification on a given answer. Make the agent think and speak outside of the box from a typical interview where they expect to be reading the script in a roll-play situation.

Script Adherence

While most clients who are new to using outsourced voice agents often want the agent to be “conversational” with the script and process, this is usually not the best idea. Having a concrete, repeatable process means you can easily scale, and that you will have much more consistent results. Scripts should be crafted to quickly get the proposition out there and then in an “if, then” format. Rebuttals for common objections should be scripted as well, and additional common objections can be worked into the script as the account is running. While getting an agent that can get off script and effect a casual, friendly manner with prospects would be ideal in some situations it is simply not scalable and defeats the purpose of outsourcing.

Additional assignments

What will the agent need to do other than call and execute a script? Do they need to email leads? Fill out a web-form? Instant messenger you with appointment times? These are all aspects to consider when setting up and staffing a campaign. How much time do these tasks take you to complete? Try to get an idea what the agent will need to do on a day to day basis, you may need more staff to complete all required tasks.

What are Working Hours?

Hit Rate Solutions will hire the right candidate to work around your schedule. Your employee will typically work a 40 week (however overtime can be arranged for if needed). A basic schedule might be from 8am to 5pm EST with a 1 hour lunch break.

For larger jobs or those in need of 24 hour support we can arrange for the right number of reps to fit your needs.  We are not currently taking on part-time (under 40-hour/week/telemarketer) campaigns.

Hit Rate Solutions is a US based LLC.  All billing is done through our US entity.  All services our provided out of Bacolod, Philippines call center.

Am I dealing with an offshore company?

If you would like to speak to a referral please fill out the form to the right or call in and one of our on-site sales people will be happy to assist you.