Jan 27

WHAT YOU NEED TO KNOW ABOUT CALL CENTERS IN THE PHILIPPINES

The Philippines has been the call center capital of the world. The Philippine government has tagged the call center industry for massive expansion over the last ten years. And because of the wider and faster expansion of call center in our country, the Philippines earned the reputation as the center of tech support hub.  And […]

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Jan 26

OMNI-CHANNEL SUPPORT OVERVIEW

What is Omni-Channel support? Is a multichannel approach to sales that seeks to provide the customer with seamless shopping experience whether the customer is shopping online, from a desktop, mobile device, by phone or in a brick or mortar store. People consume information in a variety of different ways. From mobile, to desktop, to print, […]

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Jan 23

INBOUND CUSTOMER SUPPORT

Customer service is one of the most important aspects of any business. Excellent customer service will provide companies with a better reputation from customers who realize that their needs and concerns are met. They will be more likely to revisit the company simply due to the customer service experience they receive. Many companies are now […]

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Jan 20

APPOINTMENT SETTING EXPLAINED

Appointment setting is conducted to generate and arrange qualified sales meeting. Creating an agreement where an agent can set a date and time on behalf of the business and a prospect to discuss an agreed upon topic in person or by phone.   It is a difficult part of business development, and therefore the most […]

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Jan 17

AN OVERVIEW OF THE CALL CENTER INDUSTRY IN THE PHILIPPINES

Call centers began in the Philippines as providers of email response, managing customer response and managing services.  This broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support. The Philippine government has tagged the call center […]

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Sep 07

Communicating With Your Services Provider

Once you have selected your provider it is imperative to the success of your campaign that you have a steady line of communication.  Too much communication will eat into your time and the productivity of your appointment setters.  Too little time and you are not ensuring the early success of your appointment setting and lead […]

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Sep 06

Thinking About Moving Your Campaign?

If you have an appointment setting or lead generation campaign that has been running for a few weeks, months or years, you may be interested in moving your campaign to get better value. This can be for a wide variety of reasons such as cost, lack of results or wanting to diversify.   Before engaging […]

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Sep 06

A Note About Training

After you have you have selected your appointment setting and lead generation expert, make sure there are clear next steps to have the campaign start and have the company walk you through what will happen between next steps. If there is training it would be helpful to augment their training with some of your own […]

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