May 11

Ways to Grow your Business with BPO Services

Many business process outsourcing (BPO) business and service firms cater to businesses in need of professional support for them to expand their business and achieve their other targets.Some ways on how to expand your operations through business outsourcing: It widens your perspective with the latest industry insights and business practices that only the experts know. […]

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May 09

Questions to Ask Your Potential Virtual Assistants

How do you select the right virtual assistant for your business? The interview process can help you identify the virtual assistant that suits your needs.​You probably have an idea of what you would like for your virtual assistant to do. It is important that you invest some time to take down things that you would […]

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May 08

Enhancing Customer Experience

In today’s generation, customers expect personalized, competent service and want to be connected with the company any time, in person or virtually. Some preferred channels: ​Voice Inbound and OutboundCalls are routed to agents using VoIP, so an agent can be located anywhere. Inbound means that the customer associate would only handle incoming calls, while outbound […]

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May 05

How to Organize a Successful Outbound Calling Campaign

Outbound calling can be an effective way to generate and qualify prospects for business to business sales organizations. Having a successful outbound campaign, you need to be strategically integrated with other marketing channels.There are some strategies that can increase the success of your campaign. You may consider these few tips on how to set yourself […]

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May 04

Customer Service Channels to Help You Scale

If you want to improve your customer service without interrupting your daily operations, you need an option that could provide you the highest quality business process outsourcing services at an affordable price.Here are the skills related activities that a company service center have: Inbound Support The key to a successful inbound services is having a […]

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May 02

How to have a successful outbound call center campaign

​For outbound calling campaigns to be successful, you need to organize your campaign with right people and tools that enable you to manage the campaign properly and achieve exceptional results. Outbound calling campaigns provide allow you to take a consistent approach to that empowers sales and marketing business users to create and execute effective outbound campaigns. Here […]

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May 01

How Technology Can Optimize Call Center Campaign

​Technology and people are the keys to running a successful campaign. The center you should use should have a predictive dialer software or a cloud call center to organize your campaign. Each campaign has it’s own settings such as caller ID, scripts, dispositions, and lead cycling. Why are call center campaigns essential? Every Business has different needs. […]

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Apr 28

How Technology Affects Insurance Industry

​One of the challenges that insurance industry is facing right now is to stay ahead in the line of technology.Insurance agencies that are flexible and can offer advanced technology to create the kind of business that today’s clients demand are the ones that ensures successful transition to digital workflows.Advance technologies are significantly enhancing operational efficiencies, […]

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