Nov 17

Outsourcing Customer Support – Would it be Good for Your Business

Outsourcing Customer Support – Would it be Good for Your Business Many companies wonder about outsourcing their customer support team, but some choose not to, because they don’t know if it will be good for their business. There are some that would rather work themselves to death and handle everything themselves than hire a customer […]

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Nov 15

What is the Important Role of Lead Generation for Outbound Call Centers?

What is the Important Role of Lead Generation for Outbound Call Centers?From time to time, we skim across the Internet to see what other people are talking about in terms of virtual assistant services, outbound calling campaigns and customer support outsourcing – basically, everything we have been writing about. Yesterday, we came across a question […]

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Nov 13

The Leading Call Center & BPO in Philippines

Hit Rate Solutions Named Leading Call Center & BPO in Philippines​In their annual report of the best B2B service providers in Asia and Africa, Clutch named our team a leader among call centers and BPO companies in the Philippines! Ranked seventh for call centers and 13th for BPO companies, we’re very proud that our team […]

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Nov 08

Outbound Calling Campaigns and Their Functions

Outbound Calling Campaigns and Their FunctionsThroughout the world, companies are outsourcing certain functions or processes in their firm as a means to cut costs, retain its competitiveness or maintain their profit margins. A call handling service provider, also referred to as a call center, is responsible for handling a variety of tasks – this involves […]

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Nov 06

Outbound Calling Campaigns and Their Functions

Outbound Calling Campaigns and Their Functions Throughout the world, companies are outsourcing certain functions or processes in their firm as a means to cut costs, retain its competitiveness or maintain their profit margins. A call handling service provider, also referred to as a call center, is responsible for handling a variety of tasks – this […]

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Oct 29

Should Customer Support be a Part of Customer Success?

Should Customer Support be a Part of Customer Success?“Should customer support be a part of customer success?” This is a common question that we have seen popping up across the Internet, and it is something we would like to take the time to cover today, in detail. As you may already know, customer support and […]

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